Client Communications – Advocacy Lead

EMS Management & Consultants, Inc.

Lead client communications and advocacy at EMS Management & Consultants. Plan, develop, and execute client-facing communications and customer advocacy pipelines.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $100,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client communications and advocacy, with a strong focus on developing compelling narratives and managing client relationships. Proficient in strategic communication, project management, and cross-functional collaboration to enhance customer advocacy initiatives.

Highest-signal resume keywords

Client Relationship ManagementStrategic Communication SkillsProject ManagementStorytelling and Content DevelopmentCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client AdvocacyContent DevelopmentData AnalysisRegulatory CommunicationMarketing StrategyInterviewing SkillsMessaging TailoringWorkflow DesignSuccess Story CreationCommunication Standards

Soft Skills

Interpersonal SkillsOrganizational SkillsAdaptabilityInitiativeTrust Building

Industry Keywords

MarketingCommunicationsClient SuccessThought LeadershipStakeholder EngagementBrand VoiceComplianceSales EnablementAudience EngagementReference Program

About the role

Key responsibilities & impact

The Client Communications & Advocacy Lead is responsible for planning, developing, and executing all client-facing communications across EMS|MC, while serving as the strategic architect of our customer advocacy pipeline
This role owns the broad portfolio of client communications—including product updates, regulatory changes, and thought leadership—and executes on our newly launched EMS|MC reference program, Gold Partner Network
Responsibilities include identifying advocacy opportunities, conducting client interviews, extracting meaningful insights and data, and developing compelling success stories for publication across multiple channels.
Design and scale an efficient workflow to seamlessly transition reference clients into active marketing advocates
Proactively identify and engage qualified reference clients to secure their participation across various marketing assets
Lead the entire development lifecycle for client success content, managing the production of various reference assets
Conduct client interviews, research internal/external data, and draft deep-dive success narratives
Develop concepts, interview subjects, and write engaging production scripts
Identify opportunities (e.g., Regional User Groups, conferences) and support asset/slide creation
Synthesize client feedback into high-impact snippets for the website and social media
Navigate and manage complex, multi-layered internal and client-side approval loops (including legal and PR adjustments) to ensure absolute compliance before deployment
Partner with marketing operations to publish and promote finalized case studies across our website, email marketing, sales enablement toolkits, and social channels
Own and manage the strategy for high-frequency client communications, ensuring a consistent, scalable approach
Ensure all messaging is clear, concise, and closely aligned with the EMS|MC brand voice, positioning, and standards
Strategically prioritize and sequence client touchpoints to avoid audience overload and conflicting messages
Translate highly complex operational, regulatory, and product information into client-friendly, actionable messaging
Draft and edit regulatory updates, product/service rollouts, event invitations, and thought leadership distribution
Partner with Compliance, Legal, Sales, Operations, and Client Success to proactively gather communication inputs and monitor client relationship health
Co-govern the reference program with Sales and Client Success, aligning reference participation with defined program points, rewards tracking, and protection against reference fatigue
Maintain communication standards and review content for clarity, tone, and accuracy across sister brands where applicable (EMS|MC, NAAC, PWW|AG).

Requirements

What you’ll need

Bachelor’s degree in Marketing, Communications, Business Administration, or a related field, or comparable work experience
5–8+ years of experience in Marketing, Communications, a client-facing storytelling/advocacy role, or a related field
Strong interpersonal and interviewing skills with the ability to build trust and credibility with executive-level clients and internal stakeholders
Exceptional written and verbal communication and storytelling skills, with the ability to translate complex information, client interviews, and quantitative data into compelling customer advocacy content and business narratives for diverse audiences
Strong client relationship management skills, with the ability to balance client advocacy initiatives while fostering positive partnerships and minimizing reference fatigue
Proven ability to collaborate cross-functionally, building effective partnerships with Sales, Marketing, Operations, Compliance, and other stakeholders to execute strategic communication initiatives
Strong organizational, operational, and project management skills with the ability to develop scalable communication processes, manage customer advocacy programs, and effectively prioritize multiple initiatives
Strategic communication skills, including the ability to tailor messaging based on audience, communication channel, and business objectives
Demonstrated adaptability and initiative, with the ability to anticipate business needs and manage competing priorities
Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Benefits

Comp & perks

Individuals in this role are eligible to participate in a discretionary bonus plan
Comprehensive benefit package, including a retirement plan, health coverage, paid time off and other benefits provided in accordance with applicable law