Client Success Representative

EMS Management & Consultants, Inc.

Client Success Representative focused on maximizing account performance and client retention at EMS Management & Consultants. Providing support and driving the client success model in a hybrid role.

Posted 6/16/2026full-timePhoenix • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Responsible for focusing on maximizing account performance and client retention.
Provide support related to the client account.
Respond to client and internal needs and help drive the account management and client success model.
Identify strategic needs for the department.
Answer, resolve, or appropriately route Client Success phone calls and emails from clients and internal staff.
Identify caller and communication trends and provide feedback to Client Success leadership.
Track, summarize, and communicate call and email trends.
Collaborate with Client Success leadership to support process design and recommend improvements.
Ensure timely communication and consistent follow-up with clients and internal stakeholders.
Support assigned client accounts by monitoring performance and providing insights and recommendations to improve outcomes.
Perform other duties as assigned.

Requirements

What you’ll need

Associate’s degree in Business Administration, Healthcare, or related field, or high school diploma with comparable work experience.
Experience in healthcare, healthcare billing, and/or a third-party environment.
Working knowledge of company operations and department functions.
Strong client service skills with excellent written and verbal communication abilities.
Ability to collaborate and work effectively across functional teams.
Highly organized with the ability to manage time, multitask, and prioritize effectively.
High level of accuracy with strong attention to detail and adherence to deadlines.
Strong understanding of confidentiality requirements and commitment to protecting sensitive information.
Ability to adapt to changes in work environment, procedures, priorities, and job responsibilities.
Working knowledge of Medicare, Medicaid, insurance, liability, and tertiary payment methods.
Demonstrated understanding of HIPAA requirements and regulations.
Strong data entry skills with working knowledge of Microsoft Office programs; experience with Microsoft Excel preferred.
Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Benefits

Comp & perks

comprehensive benefit package
retirement plan
health coverage
paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryMicrosoft OfficeMicrosoft Excelhealthcare billingMedicareMedicaidinsuranceliabilitytertiary payment methodsHIPAA

Soft Skills

client servicewritten communicationverbal communicationcollaborationorganizational skillstime managementmultitaskingprioritizationattention to detailadaptability

Certifications

Associate’s degree in Business AdministrationAssociate’s degree in Healthcare