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Customer Service Professional – Inbound
EMS Management & Consultants, Inc.Customer Service Professional handling inbound queries efficiently and courteously for EMS Management & Consultants. Focused on patient satisfaction and compliance with billing processes in remote setting.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service, including effective communication and documentation skills, while adhering to industry standards such as HIPAA and patient billing processes. Capable of managing time efficiently and collaborating with diverse teams to meet client requirements.
Highest-signal resume keywords
Customer ServiceMedicare KnowledgeHIPAA ComplianceData Entry SkillsEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocumentationBillingReimbursementCall Escalation
Soft Skills
ProfessionalismOrganizationCollaborationDetail-OrientedTime Management
Tools & Technologies
Rescue Net Billing
Certifications & Qualifications
High School Diploma
Industry Keywords
MedicareMedicaidPatient ReimbursementBillingHIPAA
About the role
Key responsibilities & impact- Answer & conduct phone calls and other customer service tasks in a timely, professional, and courteous manner
- Identify each caller’s needs and determine the next appropriate action
- Accurately document each call and the outcome in Rescue Net Billing
- Identify appropriate situations for transferring/escalating a call
- Conduct all job tasks, duties, phone calls, and interactions with professionalism and respect
Requirements
What you’ll need- High School Diploma
- Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
- Strong, effective, and professional written and verbal communication skills
- Ability to collaborate effectively with multi-departmental and diverse teams
- Strong, accurate typing and data entry skills
- Ability to learn, understand, and work within specific client requirements
- Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
- Detail-oriented
Benefits
Comp & perks- Flexible Scheduling
- Career development plans
- Weekly wellness seminars
- Comprehensive benefit package
- Remote opportunities
- All equipment provided