Client Success Executive

EMS Management & Consultants, Inc.

Client Success Executive managing client satisfaction and retention in healthcare revenue cycle management. Partnering with senior executives to develop expertise and improve client outcomes.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Manage assigned client accounts within a defined scope, exercising judgment in prioritizing client needs and deliverables
Manage day-to-day activities for assigned client accounts with increasing autonomy
Communicate respectfully and effectively while independently managing and resolving client escalations
Prioritize timely and effective responses to client and internal requests while continuously incorporating feedback and coaching
Lead the assigned Point-of-Delivery (POD) by facilitating meetings
Partner with senior Client Success Executives to support client satisfaction, retention, and performance outcomes
Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities
Prepare for and participate in client meetings, performance reviews, and follow-up activities
Collaborate cross-functionally to align internal teams with client goals and expectations
Maintain accurate and up-to-date documentation of client strategies, risks, and action plans
Participate in onboarding and implementation activities for new client engagements
Develop healthcare revenue cycle, compliance, and industry knowledge through training and on-the-job experience

Requirements

What you’ll need

Associate’s degree in Business Administration, Healthcare Administration, or a related field
1–3 years of experience in a client-facing, account management, or healthcare-related role
Demonstrated ability to analyze information and effectively communicate insights
Strong verbal and written communication, time management, and organizational skills
Willingness and ability to learn healthcare revenue cycle concepts, analytics, and industry practices
Proficiency in Microsoft Office applications and web-based tools
Proficiency in English is necessary for job-related communication

Benefits

Comp & perks

Eligible to participate in a discretionary bonus plan
Comprehensive benefit package, including a retirement plan
Health coverage
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisrevenue cycle managementclient account managementperformance analysisdocumentation managementonboardingimplementation

Soft Skills

communicationtime managementorganizational skillsproblem-solvingcollaborationleadershipprioritizationfeedback incorporation

Certifications

Associate’s degree in Business AdministrationAssociate’s degree in Healthcare Administration