Manager, HR Operations – Employee Relations

EMS Management & Consultants, Inc.

Manager of HR Operations responsible for Employee Relations and performance management. Partnering with leaders to guide decisions, manage investigations, and ensure compliance across HR Operations.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Owns and manages the end-to-end performance management process, including coaching managers on performance management, documentation, and tracking.
Serves as the central owner of all Employee Relations matters, including investigations, policy violations, and workplace concerns.
Conducts prompt, thorough, and impartial investigations, ensuring appropriate documentation and defensible outcomes.
Advises managers on employee performance issues, risk mitigation, and appropriate actions.
Develops and delivers guidance and training to strengthen performance management practices and documentation.
Ensures consistent application of policies and practices across the organization.
Identifies trends in performance management and ER matters and recommends proactive solutions.
Provides operational oversight and support across HR Operations functions, including Payroll, Benefits, Compensation, HRIS, and HR Compliance, partnering with internal team members and external vendors to support effective service delivery and issue resolution.
Ensures HR operational processes are accurate, efficient, and scalable.
Partners with HRBPs and HR leadership to ensure alignment and effective execution of people practices.
Performs other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience
5+ years of progressive HR experience, including Employee Relations and HR Operations exposure
Strong Employee Relations background, including independent management of investigations and complex employee situations
Demonstrated ability to coach and influence managers through performance-related decisions
Experience operating at an HR Manager level or equivalent leadership capacity, including ownership of Employee Relations decisions and performance management outcomes
Experience overseeing or supporting HR Operations functions, including Payroll, Benefits, Compensation, HRIS, and HR Compliance
Experience managing or supporting cross-functional operational functions and processes
Ability to assess risk and make sound decisions in complex or ambiguous situations
Strong judgment and ability to handle sensitive and confidential matters
Excellent communication and influencing skills, with the ability to guide leaders through complex situations
Ability to manage multiple priorities in a fast-paced environment
Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Benefits

Comp & perks

Discretionary bonus plan
Comprehensive benefit package
Retirement plan
Health coverage
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance managementemployee relationsinvestigationsHR operationspayrollbenefitscompensationHRISHR compliance

Soft Skills

coachinginfluencingjudgmentcommunicationrisk assessmentdecision makingconfidentialitymulti-tasking

Certifications

Bachelor’s degree in Human ResourcesBachelor’s degree in Business Administration