efm Logistics

Business Development Rep

• Strategically identify new opportunities, developing call cycles and thoroughly qualifying leads & sales opportunities
• Develop and maintain a multi-sector pipeline of new business opportunities and ensure ongoing management of your opportunity pipeline
• Deliver an exceptional sales process from lead generation to onboarding, with management support for closing complex opportunities
• Ensure cross-functional knowledge of the efm operating model, offering a truly tailored solution to each prospective customer
• Involvement in the onboarding of new customers to ensure smooth transition for all
• Work closely and effectively with a range of departments and stakeholders

Business Development Manager

Customer Support

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

Customer Service Specialist – IAM

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

• Strategically identify new opportunities, developing call cycles and thoroughly qualifying leads & sales opportunities
• Develop and maintain a multi-sector pipeline of new business opportunities and ensure ongoing management of your opportunity pipeline
• Deliver an exceptional sales process from lead generation to onboarding, with management support for closing complex opportunities
• Ensure cross-functional knowledge of the efm operating model, offering a truly tailored solution to each prospective customer
• Involvement in the onboarding of new customers to ensure smooth transition for all
• Work closely and effectively with a range of departments and stakeholders **

Analyst

• Extract, understand and manipulate data from various sources
• Convert data into insights through analytics and modelling,
• Work closely with key stakeholders to design operationally and commercially viable solutions for our customers and to support improvements to the business
• Work through and present analytical projects with tangible financial impacts
• Identify, implement, and monitor risks and action items required to realise the commercial benefit from your projects
• Partner with the Procurement function to understand market conditions and support negotiations to achieve required outcomes
• Present to the internal and external stakeholders on various commercial initiatives and projects on an ongoing basis
• Complete general system configurations and logic, extracting and manipulating data for your own analytical needs

Commercial Analyst

Manager

• Lead and actively manage a pipeline of commercial projects, ensuring timely delivery of high-quality, actionable analysis that drives value for customers, carrier partners and efm.
• Partner with Service Delivery to optimise customer outcomes, including:
• Maintain customer solutions that are sustainable and commercially profitable.
• Identify growth opportunities to increase wallet share and strengthen long-term customer partnerships.
• Drive continuous improvement and cost-saving initiatives, leveraging data to improve service performance and cost-to-serve.
• Support contract renewals and re-signs, including preparing commercial recommendations and ensuring pricing governance.
• Own performance management, coaching and development for the Commercial Analyst team, building capability in commercial acumen, analysis and customer value delivery.
• Build and maintain trusted, professional relationships with internal teams and external stakeholders, influencing outcomes through clear communication and commercial insight.
• Deliver against the Commercial team’s financial targets, including margin performance and agreed customer commercial outcomes.

Commercial Manager

• - Strategically identify new opportunities, developing call cycles and thoroughly qualifying leads & sales opportunities
• - Develop and maintain a multi-sector pipeline of new business opportunities and ensure ongoing management of your opportunity pipeline
• - Deliver an exceptional sales process from lead generation to onboarding, with management support for closing complex opportunities
• - Ensure cross-functional knowledge of the efm operating model, offering a truly tailored solution to each prospective customer
• - Involvement in the onboarding of new customers to ensure smooth transition for all
• - Work closely and effectively with a range of departments and stakeholders **

• Strategically identify, pursue and secure new business opportunities, leveraging existing networks and developing effective sales strategies
• Develop a multi-sector pipeline of enterprise new business opportunities and ensure ongoing management of your opportunity pipeline, building robust relationships with potential clients
• Ensure cross-functional knowledge of the efm operating model, offering a truly tailored solution to each prospective customer
• Prepare sales reports and manage the tender process of new business opportunities including preparation and presentations of sales pitches and working through contracts and negotiations.
• Contribute strategic insights to assist in shaping the future direction of efm
• Work cohesively with the Implementation team, ensuring a seamless transition in the onboarding of new customers

Senior Business Development Manager

General

• Defining clear role responsibilities for the Customer Service Team to achieve departmental metrics and KPIs.
• Investigating and resolving complex customer issues, conducting root cause analysis, and implement Continuous Improvement initiatives while updating Action Registers accordingly.
• Conducting internal and external meetings to mitigate risks and ensure customer satisfaction.
• Developing procedures for handling customer feedback and complaints.
• Identifying and addressing customer service risks, including contact and visits.
• Managing customer escalations and major incidents, aiming for a swift resolution.
• Conducting team quality checks to ensure process compliance and resolution quality.
• Ensuring timely entry and processing of bookings, inquiries, and escalations in Salesforce.
• Overseeing team governance for ISO standards, analysing statistics to gauge customer service levels, and enhancing Customer Service Net Promoter Score (NPS)

Customer Quality Specialist

Sales

• **Role responsibilities will include the following:**
• - Deliver sustainable sales performance by achieving regional sales revenue and gross profit targets, with a strong focus on margin quality and long‑term growth.
• - Identify and develop new business opportunities by understanding customer supply chain challenges and proactively positioning efm solutions that add measurable value to their businesses.
• - Build and manage a strong new‑business pipeline, ensuring opportunities are commercially viable, operationally serviceable, and aligned to efm’s strategic objectives.
• - Establish and maintain strong industry relationships with key stakeholders, prospects, and partners to drive brand presence, referrals, and long‑term customer partnerships.
• - Recruit, develop, and lead a high‑performing sales team, providing clear direction, coaching, and accountability to consistently achieve new business targets.
• - Implement and uphold effective sales and business processes, contributing to the development and ongoing improvement of operating procedures, systems, and controls.
• - Ensure accuracy and timeliness of deliverables, including forecasting, reporting, proposals, and project milestones, to support informed decision‑making and operational excellence.

Regional Sales Manager

Account Manager

• Support Account Managers by coordinating urgent freight movements
• Manage escalations and maintain high service standards across branches and carriers
• Play a key role in delivering a seamless end-to-end experience for a marquee customer

Account Management Support

• At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
• We have an exciting opportunity for a critical and analytical thinker to join our Finance Operations team as an MDM Analyst. This person thrives in an environment that promotes a high level of accuracy, governance, and process improvement. Adaptable in ever-changing environments, they will be able to address system issues effectively and efficiently and maintain strong relationships with stakeholders.