Customer Quality Specialist

efm Logistics

Customer Quality Specialist at efm Logistics ensuring high quality customer service and managing various quality validation tasks. Focusing on continuous improvement and customer satisfaction.

Posted 6/24/2026full-timeMoorabbin • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Defining clear role responsibilities for the Customer Service Team to achieve departmental metrics and KPIs.
Investigating and resolving complex customer issues, conducting root cause analysis, and implement Continuous Improvement initiatives while updating Action Registers accordingly.
Conducting internal and external meetings to mitigate risks and ensure customer satisfaction.
Developing procedures for handling customer feedback and complaints.
Identifying and addressing customer service risks, including contact and visits.
Managing customer escalations and major incidents, aiming for a swift resolution.
Conducting team quality checks to ensure process compliance and resolution quality.
Ensuring timely entry and processing of bookings, inquiries, and escalations in Salesforce.
Overseeing team governance for ISO standards, analysing statistics to gauge customer service levels, and enhancing Customer Service Net Promoter Score (NPS)

Requirements

What you’ll need

Prior experience within a customer service role in a corporate setting is essential
Strong commitment to quality assurance experience
Analysis and reporting skills
Proven ability to drive continuous improvement, enhancing efficiency and customer experience.
Strong relationship-building skills to collaborate effectively with internal teams and key stakeholder
Effective verbal and written communication skills

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account efm Logistics Website LinkedIn All Job Openings 201 - 500 employees A winning combination. Strong team, cutting-edge technology and dedicated partnerships.By employing the best people and harnessing cutting-edge technology, efm delivers an unmatched logistics experience. Our dedicated people are proactive and ready to meet your ever-evolving logistics requirements. We offer the best solutions and are always looking for efficiencies and savings (even when you don’t ask us to).As the largest 4PL provider in Australia and New Zealand, we can leverage our scale, technology and experience to deliver smart, strategic advice and solutions for our customers. Customer Quality Specialist 🔥 4 minutes ago 🏢🏡 Moorabbin – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Defining clear role responsibilities for the Customer Service Team to achieve departmental metrics and KPIs.
Investigating and resolving complex customer issues, conducting root cause analysis, and implement Continuous Improvement initiatives while updating Action Registers accordingly.
Conducting internal and external meetings to mitigate risks and ensure customer satisfaction.
Developing procedures for handling customer feedback and complaints.
Identifying and addressing customer service risks, including contact and visits.
Managing customer escalations and major incidents, aiming for a swift resolution.
Conducting team quality checks to ensure process compliance and resolution quality.
Ensuring timely entry and processing of bookings, inquiries, and escalations in Salesforce.
Overseeing team governance for ISO standards, analysing statistics to gauge customer service levels, and enhancing Customer Service Net Promoter Score (NPS) 🎯 Requirements
Prior experience within a customer service role in a corporate setting is essential
Strong commitment to quality assurance experience
Analysis and reporting skills
Proven ability to drive continuous improvement, enhancing efficiency and customer experience.
Strong relationship-building skills to collaborate effectively with internal teams and key stakeholder
Effective verbal and written communication skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

root cause analysisContinuous Improvementquality assuranceanalysis and reportingcustomer service metricscustomer service KPIsprocess compliancecustomer feedback handlingincident managementNPS enhancement

Soft Skills

relationship-buildingcollaborationeffective communicationproblem-solvingcustomer satisfaction focusteam governancerisk mitigationleadershiporganizational skillscommitment to quality