Customer Service Specialist – IAM

efm Logistics

Customer Service Specialist at efm Logistics focusing on managing freight movements and customer relationships. Requires strong communication and problem-solving skills with a background in customer service.

Posted 6/29/2026full-timeMoorabbin • 🇦🇺 AustraliaJuniorMid-Level💰 A$65,000 - A$70,000 per yearWebsite

About the role

Key responsibilities & impact

Supporting and managing of the day-to-day movement of freight within your portfolio
Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
Reviewing and reporting on daily freight movements
Resolving enquiries in a way that provides a no better experience
Escalating priority issues when required relating to all aspects of your accounts
Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

Requirements

What you’ll need

Tertiary qualification or 2+ years experience in Customer Service
Strong written and verbal communication, and problem-solving skills
Sound computer knowledge including experience with Microsoft Office Suite
Resilience, passion and ability to work at pace and under pressure
A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Benefits

Comp & perks

Strong focus on regular and ongoing professional development training, enhancing skills and career progression
A dynamic and empowering culture, where we challenge each other to do it better
An opportunity to be part of an industry leader
Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
Free parking and onsite café
Company functions and team building activities
Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ResiliencePassionAbility to Work Under PressureHigh MotivationEnergy

Certifications

Tertiary Qualification