Account Management Support

efm Logistics

Account Management Support role at efm Logistics in Moorabbin. Coordinating urgent freight movements and supporting Account Managers with high service standards.

Posted 6/24/2026full-timeMoorabbin • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support Account Managers by coordinating urgent freight movements
Manage escalations and maintain high service standards across branches and carriers
Play a key role in delivering a seamless end-to-end experience for a marquee customer

Requirements

What you’ll need

Supporting, managing, and closing of the day-to-day urgent freight escalations
End to end management of all urgent freight movements, from collection through to delivery, with the customer kept up to date throughout the process.
Building and maintaining the urgent freight carrier database
Liaising with the customer and our vendors to provide end to end support for urgent freight in a timely manner
Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
Building strong relationships with escalation contacts at our vendors across Australia
Provide quotes to customers for direct drives/next flight/hot shot movements
Assisting Account Management and Customer Service with being the point of contact for urgent escalations
**Experience required:**
Prior experience within a customer service role in a corporate setting is essential
Strong commitment to quality assurance experience
Analysis and reporting skills
Proven ability to drive continuous improvement, enhancing efficiency and customer experience.
Strong relationship-building skills to collaborate effectively with internal teams and key stakeholders
Effective verbal and written communication skills

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account efm Logistics Website LinkedIn All Job Openings 201 - 500 employees A winning combination. Strong team, cutting-edge technology and dedicated partnerships.By employing the best people and harnessing cutting-edge technology, efm delivers an unmatched logistics experience. Our dedicated people are proactive and ready to meet your ever-evolving logistics requirements. We offer the best solutions and are always looking for efficiencies and savings (even when you don’t ask us to).As the largest 4PL provider in Australia and New Zealand, we can leverage our scale, technology and experience to deliver smart, strategic advice and solutions for our customers. Account Management Support Job not on LinkedIn 🔥 4 minutes ago 🏢🏡 Moorabbin – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support Account Managers by coordinating urgent freight movements
Manage escalations and maintain high service standards across branches and carriers
Play a key role in delivering a seamless end-to-end experience for a marquee customer 🎯 Requirements
Supporting, managing, and closing of the day-to-day urgent freight escalations
End to end management of all urgent freight movements, from collection through to delivery, with the customer kept up to date throughout the process.
Building and maintaining the urgent freight carrier database
Liaising with the customer and our vendors to provide end to end support for urgent freight in a timely manner
Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
Building strong relationships with escalation contacts at our vendors across Australia
Provide quotes to customers for direct drives/next flight/hot shot movements
Assisting Account Management and Customer Service with being the point of contact for urgent escalations
**Experience required:**
Prior experience within a customer service role in a corporate setting is essential
Strong commitment to quality assurance experience
Analysis and reporting skills
Proven ability to drive continuous improvement, enhancing efficiency and customer experience.
Strong relationship-building skills to collaborate effectively with internal teams and key stakeholders
Effective verbal and written communication skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

freight managementlogistics coordinationescalation managementcustomer servicedata analysisreportingquality assurancecontinuous improvementrelationship managementquote generation

Soft Skills

communicationcollaborationproblem-solvingcustomer relationship buildingorganizational skillscommitment to qualityinterpersonal skillstime managementadaptabilityteamwork