Easyservice Italia

Scheduler

• Coordinate and schedule patient testing and procedures
• Enter patient data into the computer system and complete general office work
• Communicate any changes affecting the next day’s schedule to appropriate personnel
• Verify patient information and equipment needs from physician’s offices
• Ensure accurate patient identification
• Maintain and secure replacement staff for staffing levels

Outpatient Rehab Scheduler

General

• Interpret and transcribe the dictation into patient history, exam notes, operative reports, referral letters, and other documents that may be requested
• Follow patient confidentiality guidelines and legal documentation requirements
• Perform data entry and data retrieval services, providing data for inclusion in medical records and transmission to physicians
• Produce medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material
• Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient records
• Review and edit transcribed reported or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology
• Perform a variety of clerical tasks, such as submitting insurance claims, typing, filing, and operating office machines
• Other duties as assigned

Lab Transcriptionist – Pathology

Pharmacist

• The Pharmacist performs medication management activities to ensure safe, rational, and cost-effective therapy while maintaining compliance with all applicable rules, regulations, and standards
• Process orders and provide medication review for appropriateness, safety and efficacy during order processing and perform any necessary clinical support duties as needed
• Ensure accurate preparation of compounded and non-compounded products to include safe handling that is consistent with regulations
• Oversee distributive functions of the pharmacy department to facilitate accurate and timely medication availability to patients/staff
• Oversee pharmacy technicians and support personnel activities based on department need
• Maintain responsibility and accountability for the security of pharmacy inventory based on department need
• Identify, document, and resolve potential and actual adverse medication events and may evaluate reports in event reporting system for trending and prevention purposes
• Perform medication education to improve patient understanding and adherence consistent with department guidance
• Work collaboratively and effectively to communicate verbally and in writing with pharmacy team members, healthcare providers, patients, caregivers, and leaders
• Participate in departmental medication safety, quality assurance, drug utilization reviews, drug dosing, infection prevention, student precepting and other activities based on department need

Certified Medical Assistant

• Provide indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality
• Document patient/family needs
• Participate in planning and implementing care for patients
• Administer ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines
• Identify significant changes in patient condition through data collection and reports them to the provider
• Troubleshoot issues and escalate problems to provider, direct supervisor, or appropriate internal resource
• Show patients to examination rooms and prepare them for the physician
• Travel to other facilities for BSMH providers or adjust hours to meet patient care needs as directed by the practice manager as needed

Certified Medical Assistant, Occupational Health

• Obtains patient's clinical history and appropriate lab work ensuring information is documented and available for use by a licensed practitioner.
• Positions and immobilizes patient to best demonstrate anatomic area of interest, respecting patient ability and comfort.
• Applies principles of radiation protection to minimize exposure to patient, self, and others.
• Performs radiographic procedures by selecting and operating imaging equipment, and/or associated accessories to successfully perform procedures.
• Verifies informed consent and completes pre and post procedure documentation.
• Assists licensed practitioner with fluoroscopic and specialized radiography procedures. Applies appropriate aseptic surgical technique as needed.
• Performs timeout as required per policy.
• Identifies, prepares and/or administers medications/contrast as prescribed by a licensed practitioner.

Radiology Technologist, Orthopedic Specialists

Medical Officer

• Provides internal and external safety/security functions to support the general safety of BSMH facilities
• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards
• Deters criminal activity through routine patrols of all hospital property
• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations
• Intervenes in patient, visitor and/or staff confrontations as appropriate
• Documents all duties performed to include completion of daily activity logs and incident reports

Protective Services Officer, Unarmed

• Assess, analyze, plan, implement and evaluate patient care following established patient care standards
• Float to various departments and sites throughout the markets within the organization
• Participate as a member of the health care team in cooperation with and under the direction of a clinical manager
• Act as a patient safety advocate by participating in ongoing quality improvement in the department
• Plan and coordinate nursing care and clinical decisions using the best available evidence
• Formulate and implement a plan of care for each patient
• Collaborate with health care team members to provide patient care

Registered Nurse, Tier II Market Float

• Collaborate with the interdisciplinary care team
• Provide advanced treatment and care to patients with complex diagnoses
• Evaluates, updates and revises plan of care to facilitate achievement of planned and expected outcomes
• Administer medications in a safe manner consistent with the State of Practice and Bon Secours policies and procedures
• Other duties as assigned

Registered Nurse, Med Surg Float

• The primary responsibility of a multi-modality technologist performs any 2 combination of procedures with related techniques, producing images for the interpretation by, and at the request of, a licensed independent practitioner.
• Performs duties for any 2 imaging modalities. (ex: XR, CT, MRI) (ex: ARRT, RDMS)
• Meets any continuing education or clinical requirements as required by regulatory standards
• Operates equipment, accessories and is knowledgeable in workflows, procedures and processes of the 2 imaging modalities.
• Selecting appropriate imaging/sequences with consideration given to approved protocols and other factors influencing data acquisition parameters.
• Obtains patient's clinical history and appropriate lab work ensuring information is documented and available for use by a licensed practitioner.
• Applies Safety principles with a focus on the 2 imaging modalities to minimize risk to patient, self and others that may affect the patient’s safety, damage the equipment or affect the image quality.
• Provides radiation protection and other protection specific to the 2 modalities for the patient and others.
• Verifies patient identification using two patient identifiers and the procedure requested or prescribed by validating the order.
• When required by either of the 2 modalities, performs venipuncture including starting, maintaining and/or removing intravenous access.
• When required by either of the 2 modalities, identifies, prepares and/or administers medications/contrast as prescribed by a licensed practitioner.
• Follows manufacturer guidelines regarding infusion rates and pressure.
• Scheduled for on-call as required.

Multi-Modality Technologist, CT & X-Ray

Manager

• Provide clinical care management services to identified eligible patients
• Perform standardized comprehensive needs assessment, identifying and addressing barriers to care
• Collaborate with patient, provider and care team to develop and implement a plan of care
• Maintain a caseload of patients according to department policies
• Assist patient in advanced care planning to complete Advanced Directives
• Document all communications with patient and/or care team in electronic medical record

Registered Nurse, Ambulatory Care Manager – Population Health

• Support and provide nursing care at St. Mary's Hospital and its affiliated facilities
• Assist in the treatment and management of patient care under the supervision of a licensed nurse
• Engage in patient interaction and provide emotional support to patients and families
• Participate in clinical rounds and interdisciplinary team meetings as necessary

New Grad Registered Nurse, RN

Billing Specialist

• Facilitates the scheduling of endoscopy and surgical cases and related ancillary and diagnostic services, pre-operative tests, appointments and classes for all Richmond Bon Secours Mercy Healthcare locations
• Serves as front-line customer service representative for physicians’ offices for scheduling surgical or endoscopy cases and related appointments
• Collects, verifies and documents patient data to ensure accurate scheduling of surgical/endoscopic cases and related appointments
• Understands, documents and communicates special requests related to surgical/endoscopic procedures to the Surgical Scheduling Supervisor, Surgical Scheduling Team Lead or directly to the OR as appropriate
• Identifies special circumstances that require intervention by additional resources or entities (ex: equipment or scheduling conflicts)
• Confirms next day scheduled cases with providers’ offices and makes updates to schedule as needed

Scheduling & Billing Specialist

Events

• Responsible for management of Infection Prevention and Control (IPC) activities
• Provides coordination and support for the implementation of an infection control and prevention program
• Assists in the implementation and monitoring of processes to reduce hospital-associated infections (HAI)
• Ensures compliance with infection control standards and regulatory requirements
• Applies epidemiologic principles and statistical methods
• Performs surveillance using NHSN criteria and documents HAI
• Investigate infection outbreaks and collaborate with health departments
• Implements mitigation strategies in the event of communicable disease outbreaks
• Participates in environmental rounds and construction risk assessments
• Provides expert knowledge and guidance in IPC and epidemiology
• Collaborates with Employee Health to evaluate employee exposures
• Serves as a content expert and educational resource

Infection Prevention – Medical Device Reprocessing

• Assumes 24-hour responsibility for supervising and coordinating the administrative and operational activities in the assigned areas.
• Collaborates with ancillary and interdisciplinary teams to develop goals and objectives based on analysis of clinical data to improve patient outcomes and create a culture of excellence.
• Provides daily operational oversight, management, and clinical support to the health care team.
• Serves as a professional role model, mentor, and clinical resource.
• Responsible for personal and professional growth as well as fostering an environment where interdisciplinary team members can contribute to optimal patient outcomes and grow professionally.
• Responsible for modeling core cultural and safety behaviors to eliminate preventable harm and implement high reliability principles.
• Responsible for meeting productivity targets for assigned department.
• Responsible for implementation of strategic initiatives.

Nurse Manager – Registered Nurse, Emergency Department

• Provide clinical care management services to identified eligible patients; coordinating care to obtain desired health outcomes, improve self-care abilities, and decrease unnecessary cost of care.
• Perform standardized comprehensive needs assessment, identifying and addressing barriers to care and aligning patients with available benefits and resources.
• Collaborate with patient, provider and care team to develop and implement a plan of care to ensure medically appropriate cost-effective care.
• Utilize Motivational Interviewing techniques as a patient-centered approach to activate patients in self-management of their chronic conditions with the goal of improved symptom management and interruption of a negative disease trajectory.
• Maintain a caseload of patients according to department policies.
• Identify, enroll and manage patients in program for Transitions of Care/Complex Case Management/Chronic Disease Management.
• Develop and implement care plans to maximize healthcare outcomes and facilitate wellness with periodic review and update according to department protocols.
• Perform medication review and teach-back to ensure patient understanding and ability to adhere to medical regimen.
• Collaborate with PCPs, Specialists, and Hospitalists to effectively implement a patient-centered care plan.
• Perform patient outreach according to established protocols and document in electronic medical record.
• Identify, execute, and track needed referrals to care and community resources.
• Provide resource management to improve care, patient experience and reduce unnecessary cost and utilization: right care, right place, right time.
• Assist patient in advanced care planning to complete Advanced Directives.
• Document all communications with patient and/or care team in electronic medical record.