Scheduling & Billing Specialist

Easyservice Italia

Scheduling & Billing Specialist facilitating scheduling of surgical cases for Richmond Bon Secours locations. Providing customer service and ensuring smooth patient processing through the surgical pathway.

Posted 6/25/2026full-timeRichmond • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Facilitates the scheduling of endoscopy and surgical cases and related ancillary and diagnostic services, pre-operative tests, appointments and classes for all Richmond Bon Secours Mercy Healthcare locations
Serves as front-line customer service representative for physicians’ offices for scheduling surgical or endoscopy cases and related appointments
Collects, verifies and documents patient data to ensure accurate scheduling of surgical/endoscopic cases and related appointments
Understands, documents and communicates special requests related to surgical/endoscopic procedures to the Surgical Scheduling Supervisor, Surgical Scheduling Team Lead or directly to the OR as appropriate
Identifies special circumstances that require intervention by additional resources or entities (ex: equipment or scheduling conflicts)
Confirms next day scheduled cases with providers’ offices and makes updates to schedule as needed

Requirements

What you’ll need

High School Diploma or GED (required)
2 Year/ Associate Degree in Medical Assistant or related field (preferred)
3 years of experience in a health care related field (required)
Prior experience working in a healthcare environment (preferred)
Medical terminology with knowledge of surgical procedures
Good basic knowledge and understanding of anatomy and physiology
Use of electronic medical records/MS Word/Excel
Strong customer service skills including conflict resolution
Strong verbal/written communication skills, attention to detail and accuracy, and ability to problem-solve

Benefits

Comp & perks

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologysurgical proceduresanatomyphysiologyschedulingdata verificationproblem-solving

Soft Skills

customer serviceconflict resolutionverbal communicationwritten communicationattention to detailaccuracy

Certifications

High School DiplomaGEDAssociate Degree in Medical Assistant