Dynata

Project Manager

• Maintains full project ownership in delivering market research projects
• Manages stakeholder expectations with a high level of service
• Builds effective relationships with clients and provides guidance on products and services
• Ensures project activities are completed through personal production and support teams
• Anticipates, troubleshoots, and escalates project challenges in a timely manner
• Collaborates with Sales for client relationship development

Accounts Receivable

• Execute timely and consistent past-due collection activities, including client contact and follow-up.
• Record all client interactions in the system and respond promptly to inquiries via phone and email.
• Recommend accounts for doubtful reserves and third-party collections.
• Negotiate payment plans and facilitate settlements when necessary.
• Partner with Sales, Billing, and clients to resolve discrepancies related to overpayments, short payments, or non-payments.
• Ensure timely application of billing adjustments for invoicing inaccuracies.
• Research and process customer refund requests and unapplied payments.
• Perform account reconciliations and provide audit support as needed.
• Consistently meet deadlines and collection objectives.
• Maintain accurate documentation of collection activities and adjustments.
• Develop and foster relationships with internal and external stakeholders.
• Promote teamwork by proactively communicating issues and solutions to peers and management.
• Contribute ideas for process improvements and efficiency gains.

Accounts Receivable, Collections – Afternoon Shift

Business Development Rep

• Develop and execute a comprehensive ad sales strategy for our offerwall product
• Identify, prospect, and secure new advertising partnerships with relevant brands and agencies
• Manage and nurture existing relationships with advertising partners to maximize revenue and ensure ongoing collaboration
• Negotiate advertising rates and contracts, ensuring favorable terms for the company
• Collaborate with internal teams (product, marketing, etc.) to optimize the offerwall platform for ad performance and user experience
• Monitor ad performance metrics and identify areas for improvement
• Stay up-to-date on industry trends and competitive offerings
• Forecast ad revenue and provide regular updates to senior management
• Represent the company at industry events and conferences
• Build and maintain a strong understanding of our target audience and their preferences

Business Development Director

Account Manager

• Day to day primary interface with customers
• Develop and deliver quotes to customers
• Coordinate with Delivery to transition accepted customer quotes into field surveys
• Support Account Directors in their account interactions
• Solicit business from accounts not specifically assigned to Account Directors and additional business from assigned accounts when interacting with them
• The Account Manager is a master of Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements.

Director

• Develop, implement, and monitor business performance frameworks, KPIs, scorecards, and dashboards.
• Partner with leadership to translate strategic goals into measurable operational plans.
• Conduct regular business performance reviews and present insights to executive stakeholders.
• Analyze financial, operational, and customer data to identify trends, risks, and improvement opportunities.
• Produce accurate reporting and actionable insights to support decision-making.
• Lead the creation of automated reporting tools to improve data visibility and accessibility.
• Evaluate current workflows and processes to identify bottlenecks or inefficiencies.
• Recommend and implement process optimization initiatives using continuous improvement frameworks.
• Monitor and measure the impact of performance improvement initiatives.
• Collaborate with departments such as Finance, Operations, Sales, HR to align performance metrics and improvement initiatives.
• Provide coaching and guidance to managers on performance strategies and goal execution.
• Serve as a strategic advisor to leadership on performance, forecasting, and operational challenges.
• Lead or support organizational change initiatives that impact performance outcomes.
• Communicate performance expectations, progress, and results to stakeholders at all levels.
• Ensure adherence to performance standards and promote a culture of continuous improvement.

Director – Continuous Improvement

Account Executive

• Master Dynata products, services, pricing, and how to apply these to satisfy client needs
• Leverage data to analyze, plan and forecast assigned accounts
• Manage assigned accounts and utilize knowledge to support the customer with Dynata products
• Conduct discovery calls with decision makers and influencers
• Qualify accounts to determine fit for the business and effective use of company resources
• Work closely with Sales leadership to ensure account strategy is aligned with company goals and objectives

Account Director

Learning and Development

• Manage the learning through effective facilitation processes
• Use up-to-date knowledge and skills associated with the content being delivered
• Access and collaborate with other expert resources to deliver training
• Work with global L&D partners and regional leaders to align learning deliverables with strategic business needs
• Assess performance and curriculum and delivery effectiveness
• Work with managers to support trainees' transfer of learning to the workplace
• Conduct needs analyses to create the optimal learner experience
• Provide input to the Learning and Development strategy
• Build content to deliver on our vision of the learner experience
• Participate with the global L&D team in the development of learning practices, tools, technology, and learning solutions
• Design and create activities and learning content to support the curriculum
• Determine audience needs and flex program delivery

Learning and Development Facilitator

• Manage the learning through effective facilitation processes that enable efficient delivery of curriculum and a training environment conducive to learning
• Use up-to-date knowledge and skills associated with the content being delivered
• Access and collaborate with other expert resources to deliver training
• Work with global L&D partners and regional leaders to align learning deliverables with strategic business needs
• Assess performance and curriculum and delivery effectiveness
• Work with managers to support trainees' transfer of learning to the workplace
• Conduct needs analyses to create the optimal learner experience
• Provide input to the Learning and Development strategy
• Build content to deliver on our vision of the learner experience
• Participate with the global L&D team in development of learning practices, tools, technology, and learning solutions
• Design and create activities and learning content to support the curriculum
• Determine audience needs and flex program delivery to be most effective, training sessions, self-paced, hands-on application

Instructional Designer – Facilitator

Call Center Representative

• Perform outbound surveys from home with respondents and accurately record their answers.
• Collect and record opinions on various topics including politics and customer satisfaction.
• Help clients make informed business decisions through data collection.

Call Center Agent

Research Analyst

• Responsible for designing, managing, analyzing and delivering research insights
• Partner with Sales in efforts to increase acquisition and retention among clients
• Participate in client meetings/calls and presenting final deliverable to clients
• Ensure excellent delivery and customer service in collaboration with internal teams
• Review research objectives and oversee project deliverables