Duke Energy Corporation

Software Engineer

• Applies technical expertise in the identification, analysis and resolution of problems in area of expertise
• Ensures accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling, and monitoring of work activities
• Applies beginner level knowledge in preparing thorough and accurate technical reports, correspondence, documentation, calculations and sketches
• Conducts engineering and related studies
• Strives to continually improve job-related, technical and professional knowledge, skills and performance
• Develops positive working relationships to effectively coordinate work activities
• Demonstrates effective verbal and written communication skills
• Maintains accurate records and files
• Supports the company's goals and represents the company positively and professionally

Distribution Zone/Revenue Engineering Technologist, Level I or II

Call Center Representative

• Assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues.
• Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
• Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
• Use professional judgment and escalate customer issues/concerns to management when appropriate.
• Perform other duties as assigned, including work on special projects.

Call Center Representative – Part-Time, Temporary

Consultant

• This position provides comprehensive support for environmental and select health and safety responsibilities
• Key responsibilities include developing, implementing, and maintaining environmental programs, systems, and procedures
• You'll coordinate responses to environmental incidents—such as spills or releases
• Participate in EHS compliance and management system audits
• Monitor to prevent EHS incidents and hazards

EHS Consultant

Procurement

• Develop and enhance category management through strategic analysis of assigned categories
• Create and understand SWOT analysis for each assigned category, spend identification, and total cost of ownership
• Identify and anticipate Business Unit demand and needs, issues, and cost reduction opportunities
• Develop and execute innovative ideas to enhance sourcing strategies and drive transformational or strategic company initiatives
• Create strategies and utilize supply chain processes to lead competitive bidding processes
• Negotiate strategic contracts and manage ongoing supplier/contract management
• Manage supplier relationships at a strategic level

Senior Sourcing Specialist

Security Engineer

• responsible for securing, managing, and maintaining Cisco routers, switches, and related network security technologies across the telecommunications enterprise environment
• implementing hardened configurations
• monitoring multiple sources for threats
• providing guidance to teams remediating vulnerabilities and supporting secure network operations
• providing configuration guidance to ensure Telecom managed devices are following compliance, security baselines and industry’s best practices
• providing firmware for patching and configuration hardening to mitigate known vulnerabilities
• providing security baseline to secure network architectures
• performing vulnerability assessments against Cisco devices
• tracking and reporting on vulnerability status and remediation timelines
• monitoring for malicious or anomalous network activity
• documenting analysis and recommended actions
• developing and updating operational procedures for secure Cisco device management
• maintaining technical documentation and network diagrams
• performing routine compliance checks to ensure devices meet internal controls
• assisting with audits, regulatory reviews, and reporting
• leading a team of operations and engineers to support ISE, including best practices, updates, and policies

Telecom Network Security Architect

• Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
• Use professional judgement and escalate customer issues/concerns to management when appropriate.
• Participate in on-call rotation.
• Promote sales of available products and services, as appropriate.
• Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
• Perform other duties as assigned, including work on special projects.

Bilingual Associate Call Center Representative – Spanish, English

• Apply technical expertise to solve complex problems
• Provide oversight and direction of work in a specific area of expertise
• Develop deeper technical skills and the ability to work with an increasing degree of independence

Engineering Technologist II

Customer Support

• Establish strategic direction for customer experience across key products, services, and customer journeys
• Leverage insights to provide strategic guidance
• Craft cohesive end-to-end experiences
• Lead cross-functional teams in developing customer-centric solutions
• Drive future state vision for enhancing customer relationships
• Synthesize research, behavioral insights, operational data, and voice of the customer (VOC) to identify experience gaps
• Analyze current-state journeys and processes to uncover root causes
• Develop data-driven, prioritized recommendations to enhance experiences
• Create cross-channel journey maps and service blueprints
• Define seamless, brand-aligned future-state experiences collaboratively with teams
• Lead workshops and discussions for alignment
• Build low-fidelity prototypes and validate assumptions with customers
• Translate insights into strategic priorities that inform investment

Principal Customer Experience Designer

• Work within a team environment to accomplish a common goal
• Applies technical expertise in the identification, analysis and resolution of problems in area of expertise
• Communicates with customers both internal and external to ensure satisfaction
• Ensures accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling, and monitoring of work activities
• Applies beginner level knowledge in preparing thorough and accurate technical reports, correspondence, documentation, calculations and sketches
• Conducts engineering and related studies and performs design work for field construction
• Strives to continually improve job-related, technical and professional knowledge, skills and performance
• Develops positive working relationships to effectively coordinate work activities
• Demonstrates effective verbal and written communication skills
• Maintains accurate records and files
• Supports the company's goals and represents the company positively and professionally

• Work within a team environment to accomplish a common goal
• Applies technical expertise in the identification, analysis and resolution of problems in area of expertise
• Independently prepares thorough and accurate technical reports, correspondence, documentation, calculations and sketches
• Communicates with customers both internal and external to ensure satisfaction
• Ensures accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling, and monitoring of work activities
• Applies beginner level knowledge in preparing thorough and accurate technical reports, correspondence, documentation, calculations and sketches
• Conducts engineering and related studies and performs design work for field construction
• Strives to continually improve job-related, technical and professional knowledge, skills and performance
• Develops positive working relationships to effectively coordinate work activities
• Demonstrates effective verbal and written communication skills
• Maintains accurate records and files
• Supports the company's goals and represents the company positively and professionally

Engineering Technologist III

Manager

• Own and execute lean events and business integration efforts based on priorities from the Senior Management Team
• Generate and deliver work products to support continuous improvement (e.g. value stream maps, financial analysis, gap analysis, opportunity sizing, opportunity roadmaps, business cases)
• Coach / mentor other peer teams and stakeholders on Lean and Six Sigma concepts and application to our business model

Distribution Zone/Revenue Engineering Technologist, Level I or II

Call Center Representative – Part-Time, Temporary

EHS Consultant

Senior Sourcing Specialist

Telecom Network Security Architect

Bilingual Associate Call Center Representative – Spanish, English

Engineering Technologist II

Principal Customer Experience Designer

Engineering Technologist II

Engineering Technologist III

Continuous Improvement Manager