DSV - Global Transport and Logistics

Customer Support

• Provide technical support for new customer implementations and maintain existing Transport Solutions customer solutions
• Support integrations and data interfaces between DSV systems, client systems, and logistics service providers
• Serve as the local subject matter expert for transport systems, integrations, transport rating structures, and solution configuration
• Validate, configure, implement, support, and continuously optimize transport system solutions across the DSV Contract Logistics environment
• Coordinate customer and carrier onboarding, transport rating and charging structures, system integrations, solution enhancements, testing, deployment, and post-implementation support
• Act as the primary local business-facing contact for system incidents, requests, and enhancements, including escalations
• Receive, validate, investigate, and resolve system incidents and support tickets
• Gather, validate, and document business and technical requirements
• Participate in solution design and configure transport systems according to approved requirements
• Facilitate or support SIT, UAT, deployment, and hypercare activities
• Coordinate implementation activities between business teams, customers, carriers, vendors, and global IT
• Design, coordinate, test, and support EDI and API integrations
• Investigate and resolve integration failures and data exchange issues
• Configure and maintain system business rules, transport master data, and operational parameters
• Configure carrier buy-rates, customer sell-rates, tariffs, fuel surcharges, accessorial charges, and pricing rules
• Validate rating calculations and support transport billing, freight settlement, and cost allocation
• Identify opportunities to improve system functionality, automation, integration performance, and operational efficiency
• Lead root-cause analysis and corrective actions for recurring system and integration issues

Business Support Specialist – Contract Logistics

Team Lead

• Oversee loading and unloading of inbound and outbound freight and manage shipping documents and records
• Perform quality checks on inbound and outbound freight for accurate part numbers, quantities, and material condition
• Execute daily inventory cycle counts and replenishment orders for critical spare parts
• Process return shipments of electronic components using multiple warehouse management systems
• Oversee and perform placement of server racks on the datacenter floor using laser measuring devices
• Oversee and perform population of electronic components and installation of cabling into server racks following diagrams and schematics
• Install rack hardware using hand, power, and measuring tools
• Operate straddle stackers, rack movers, and electric pallet jacks
• Perform and oversee cleanup activities to ensure safety, cleanliness, and adherence to 5S standards
• Push, pull, and lift frequently throughout the workday
• Delegate and coach team members while supporting cross-training across datacenter departments

Warehouse Team Lead – A Shift

General

• Zodpovedá za kvalitu výrobkov a ich kontrolu vyrobených na výrobnej linke v DSV
• Rieši otázky kvality prideleného zákazníka v spojení s QMA
• Analyzuje jednotlivé kazy a určuje zodpovednosť; zistenú zodpovednosť konzultuje s nadriadeným
• Prijíma opatrenia na minimalizovanie následkov možných defektov na kvalitu zákazníka
• Riadi nezhodný produkt počas procesu a pri výstupnej kontrole
• Vykonáva úlohy podľa príkazov priameho nadriadeného
• Dodržiava pracovné procesy spoločnosti BDF a DSV
• Kontroluje dodržiavanie výrobného postupu a riadi plynulosť výroby
• Ovláda prácu pracovníkov na výrobnej linke a v prípade potreby ich zastupuje
• Analyzuje problémy a prijíma nápravné opatrenia
• Dbá na kvalitu vstupných a výstupných materiálov
• Vykonáva vstupnú, priebežnú a výstupnú kontrolu na výrobnej linke
• Vykonáva činnosti podľa plánu kontrol a príručky kvality zákazníka
• Kontroluje pracovníkov vo výrobe a školí ich v oblasti kvality produktov
• Kontroluje výrobky v prípade internej alebo externej reklamácie
• Spolupracuje na tvorbe pracovných inštrukcií
• Spolupracuje s ďalšími oddeleniami na zabezpečovaní požadovanej kvality
• Štatisticky vyhodnocuje ukazovatele
• Buduje pozitívny imidž spoločnosti
• Zúčastňuje sa povinných školení a meetingov
• Vykonáva ďalšie pracovné činnosti podľa požiadaviek nadriadeného

Checker

Operations

• každodenná koordinácia a zabezpečenie vysokej kvality a správnosti procesu objednávania prepráv
• prijatie objednávky, kontrola, potrebné úpravy, odosielanie na ďalšie spracovanie
• v prípade nejasností a nekompletnosti údajov v objednávkach komunikácia s partnermi, klientmi a kolegami z iných oddelení
• riešenie problematiky a kompletizácia dokumentácie k zásielkam pod colným dohľadom

• Coordinate the exportation of goods by ocean, including carrier booking and managing movement through various transportation channels
• Prepare and process customs-clearance documentation, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments and provide customers with regular status updates
• Manage customer relationships, satisfaction, concerns, and issues
• Collaborate with logistics, finance, and operations departments to ensure timely and efficient service delivery
• Ensure compliance with customs regulations, trade laws, and other relevant requirements
• Perform all other duties as assigned

Freight Forwarder, Ocean Export

• Supervise inbound, outbound, product slotting, receiving, warehousing, and shipping activities
• Manage labor scheduling, space utilization, equipment, and manpower
• Plan and assign daily warehouse work based on work orders, arrival notices, customer instructions, priorities, and resources
• Hire, train, evaluate, supervise, counsel, and discipline warehouse team members as needed
• Conduct staff meetings and communicate operational issues to senior management, client representatives, and the Manager
• Develop and maintain systems and procedures for safe, profitable operations in accordance with company policies
• Manage operations to meet productivity, service, cost, KPI, quality, and client-agreement objectives
• Implement and report cost-saving measures and suggest operational improvements
• Support Human Resources with hiring, training, professional development, promotions, wage increases, and performance reviews
• Train new staff, assess trainee progress, and delegate training responsibilities
• Monitor job quantity and quality, provide guidance, and keep management informed of progress or problems
• Reorganize warehouse space and adjust supplies, equipment, or staffing as needed
• Assist with physical operations and support adherence to corporate and client SOPs

Operations Supervisor

Pricing Analyst

• Provide appropriate pricing for DSV products and services for spot requests by applying departmental guidelines, performing profitability analysis, suggesting optimal pricing, and implementing tariffs when applicable
• Determine appropriate price points for Air and Sea transport modes using internal and external data and customer needs
• Serve as liaison between Sales, Clients, and Operations regarding pricing questions
• Identify opportunities to improve pricing and profitability of existing accounts
• Analyze shipment volume and revenue to assess pricing strategy effectiveness and profitability
• Monitor industry developments and competitor pricing strategies and provide tactical and strategic responses
• Negotiate competitive pricing from transportation vendors for individual shipments or lanes
• Create and maintain client rates in CargoWise One
• Resolve autorating issues with Operations in CargoWise One
• Provide functional guidance, advice, and/or training to less-experienced pricing team members when needed
• Support DSV’s quality, health, safety, and environmental objectives and requirements

• Coordinate the exportation of goods by air, including airline scheduling and movement through transportation channels
• Prepare and process customs-clearance documentation, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments and provide customers with regular status updates
• Manage customer relationships, satisfaction, concerns, and issues
• Collaborate with logistics, finance, and operations departments for timely and efficient service delivery
• Ensure compliance with customs regulations, trade laws, and other relevant regulations
• Perform all other duties as assigned

Freight Forwarder – Air Export

• Coordinate air export shipments directly from the gateway facility, including booking cargo space, arranging pick-ups, and coordinating with carriers and airlines
• Ensure compliance with export regulations and documentation requirements
• Prepare air waybills, commercial invoices, packing lists, and export licenses
• Verify documentation accuracy and completeness for customs clearance and cargo acceptance
• Facilitate customs clearance, file export declarations, and obtain required permits or certificates
• Monitor shipments from the gateway facility to destination airports, track transit milestones, and provide status updates
• Address transit issues or delays and implement corrective actions
• Serve as primary client contact regarding shipment status, transit times, and documentation requirements
• Address client inquiries, concerns, and requests
• Liaise with freight carriers, ground handlers, customs brokers, and other service providers
• Negotiate rates and terms with suppliers
• Verify shipment data and documentation for regulatory and client compliance
• Conduct quality checks on cargo packaging, labeling, and documentation
• Identify process improvements and efficiency enhancements in air export operations
• Implement best practices and quality standards to improve service delivery and customer satisfaction

Freight Forwarder – Air Export Gateway

• Manage the importation of goods by ocean, including customs clearance and delivery to the final destination
• Coordinate with carriers, customs brokers, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• Manage relationships with customers and provide exceptional customer service

Freight Forwarder – Ocean Import

• Process shipments in the respective Road division department, including overland road, oversized, or out-of-gauge shipments
• Perform tasks according to company standards, cost-efficiency requirements, and industry standards
• Advise the department Supervisor or Manager of transaction problems or irregularities
• Adhere to company policies, procedures, Code of Conduct, work schedules, and attendance requirements
• Perform other operational duties as assigned
• Provide feedback on the department worked in
• Support DSV’s quality, health, safety, and environmental objectives
• Follow DSV Quality Health Safety Environment policy requirements
• Incorporate sustainability, health, and safety into day-to-day activities

Operations Support Coordinator – Trainee

Supply Chain

• Coordinate and oversee assigned daily warehouse operational activities
• Oversee associates involved in warehousing, receiving, and shipping
• Mentor and train new and existing associates on distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification
• Coordinate inbound unloading, product stacking, outbound picking, and staging
• Verify inbound and outbound paperwork and product counts
• Load orders according to appropriate doors and trailers
• Research shipping and receiving discrepancies
• Communicate professionally with customers by phone, electronically, or in person
• Prepare activity reports for site management
• Perform quality control checks, verify standards, and report damages or discrepancies
• Stack, package, shrink wrap, and label products
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Execute safety protocols and maintain warehouse cleanliness and security
• Direct warehouse work-team operations and assist with productivity and payroll records
• Participate in work scheduling and ensure jobs are assigned and completed properly
• Operate and maintain material-handling equipment safely
• Perform or assist with building, grounds, and equipment maintenance
• Perform clerical and administrative tasks as assigned
• Work evenings, weekends, and overtime as needed

Logistics Coordinator

• Coordinate the exportation of goods by air, including airline scheduling and movement of goods through transportation channels
• Prepare and process customs-clearance documentation, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments and provide customers with regular status updates
• Manage customer relationships, satisfaction, concerns, and issues
• Collaborate with logistics, finance, operations, and other internal departments
• Ensure compliance with customs regulations, trade laws, and other applicable requirements
• Perform all other duties as assigned

Freight Forwarder, Air Export, Pharmaceutical

• Coordinate the exportation of goods by air, including airline scheduling and movement through transportation channels
• Prepare and process customs-clearance documentation, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments and provide customers with status updates
• Manage customer relationships, satisfaction, concerns, and issues
• Collaborate with logistics, finance, and operations departments
• Ensure compliance with customs regulations, trade laws, and other relevant regulations
• Perform all other duties as assigned

Freight Forwarder, Air Import, Pharmaceutical

Manager

• Oversee the strategic direction, operations, compliance, and financial results of a designated operation
• Serve as the primary customer interface for proposal approval and contract negotiations
• Lead continuous improvement, LEAN, supply chain analysis, Six Sigma, and ISO activities
• Develop marketing plans and assist with growing new business
• Ensure operations comply with company policies, client agreements, OSHA requirements, and federal/state laws
• Lead operations to meet productivity and service goals
• Develop and manage controls for service levels, costs, revenue, and profit
• Develop the annual operating budget and maintain contract pricing
• Build relationships with vendors, suppliers, business partners, and clients
• Lead client business reviews and provide operational and administrative support
• Manage automation and technology planning, including software and hardware purchases
• Manage sanitation, maintenance, security, housekeeping, safety, and material-handling equipment programs
• Establish a proactive safety culture and audit warehouse compliance
• Develop operations teams through mentoring, succession planning, and management development
• Manage operations managers
• Work overtime as dictated by business needs and perform other required duties