Business Support Specialist – Contract Logistics

DSV - Global Transport and Logistics

Business Support Specialist supporting transport-system implementations, integrations, configuration, and billing accuracy for DSV’s contract logistics operations. Resolving incidents and optimizing supply-chain technology solutions.

Posted 8/11/2026full-timeKempton Park • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring and optimizing transport systems, supporting integrations, and managing customer implementations within logistics and supply chain environments. Proficient in data analysis, troubleshooting, and providing technical support for enterprise logistics systems.

Highest-signal resume keywords

Transport System ConfigurationEDI and API IntegrationsSQL Data AnalysisCustomer and Carrier OnboardingLogistics and Supply Chain Systems Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transport System SolutionsSystem IntegrationsData InterfacesTransport Rating StructuresFreight Settlement ProcessesTariff ConfigurationSIT and UAT FacilitationTroubleshooting Data IssuesConfiguration of Business RulesOperational Parameters

Soft Skills

Problem SolvingCommunicationCollaborationCustomer SupportIncident Management

Tools & Technologies

Advanced ExcelVisioTMSSCEWMSERPEDIAPI Integration

Industry Keywords

LogisticsSupply Chain Management3PL4PLGlobal Governance FrameworksAutomationProcess Standardization

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Provide technical support for new customer implementations and maintain existing Transport Solutions customer solutions
Support integrations and data interfaces between DSV systems, client systems, and logistics service providers
Serve as the local subject matter expert for transport systems, integrations, transport rating structures, and solution configuration
Validate, configure, implement, support, and continuously optimize transport system solutions across the DSV Contract Logistics environment
Coordinate customer and carrier onboarding, transport rating and charging structures, system integrations, solution enhancements, testing, deployment, and post-implementation support
Act as the primary local business-facing contact for system incidents, requests, and enhancements, including escalations
Receive, validate, investigate, and resolve system incidents and support tickets
Gather, validate, and document business and technical requirements
Participate in solution design and configure transport systems according to approved requirements
Facilitate or support SIT, UAT, deployment, and hypercare activities
Coordinate implementation activities between business teams, customers, carriers, vendors, and global IT
Design, coordinate, test, and support EDI and API integrations
Investigate and resolve integration failures and data exchange issues
Configure and maintain system business rules, transport master data, and operational parameters
Configure carrier buy-rates, customer sell-rates, tariffs, fuel surcharges, accessorial charges, and pricing rules
Validate rating calculations and support transport billing, freight settlement, and cost allocation
Identify opportunities to improve system functionality, automation, integration performance, and operational efficiency
Lead root-cause analysis and corrective actions for recurring system and integration issues

Requirements

What you’ll need

Bachelor's Degree or Advanced Diploma in Information Systems, Information Technology, Computer Science, Industrial Engineering, Logistics, Supply Chain Management, or a related field
Minimum 2 years' experience supporting enterprise logistics or supply chain systems
Minimum 2 years' experience in warehouse and transport logistics
Experience supporting or leading customer and carrier onboarding projects
Experience supporting system integrations and data exchanges between multiple business partners
Experience facilitating SIT, UAT, and production deployment activities
Experience working with technical vendors, software providers, and business stakeholders
Experience with carrier buy-rate and customer sell-rate configuration
Experience acting as a single point of contact for local day-to-day user support enquiries and escalations
Ability to analyse system transactions and troubleshoot data issues using SQL or equivalent query tools
Understanding of EDI integrations, including EDIFACT, XML, ANSI X12, and API-based exchanges
Ability to interpret interface logs, system messages, and integration failures
Experience configuring transport rates, tariffs, rating engines, or freight settlement processes within a TMS environment
Experience providing technical support and service on supply chain execution platforms
Advanced Excel for data analysis
Visio for process mapping and solution documentation
Preferred: certification or practical experience in TMS, SCE, WMS, ERP, EDI, API integration, SQL, reporting, or enterprise logistics systems
Electives include experience in multi-client / 3PL / 4PL logistics environments, global governance frameworks, TMS implementation or onboarding, automation or process standardisation, and working with technical vendors or offshore/global IT teams

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DSV - Global Transport and Logistics Website LinkedIn All Job Openings 10,000+ employees Founded 1976 🚘 Automotive 🏥 Healthcare 💼 Consulting Automotive
Healthcare
Consulting DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives. Business Support Specialist – Contract Logistics 🔥 0 minutes ago 🏢 Kempton Park – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical support for new customer implementations and maintain existing Transport Solutions customer solutions
Support integrations and data interfaces between DSV systems, client systems, and logistics service providers
Serve as the local subject matter expert for transport systems, integrations, transport rating structures, and solution configuration
Validate, configure, implement, support, and continuously optimize transport system solutions across the DSV Contract Logistics environment
Coordinate customer and carrier onboarding, transport rating and charging structures, system integrations, solution enhancements, testing, deployment, and post-implementation support
Act as the primary local business-facing contact for system incidents, requests, and enhancements, including escalations
Receive, validate, investigate, and resolve system incidents and support tickets
Gather, validate, and document business and technical requirements
Participate in solution design and configure transport systems according to approved requirements
Facilitate or support SIT, UAT, deployment, and hypercare activities
Coordinate implementation activities between business teams, customers, carriers, vendors, and global IT
Design, coordinate, test, and support EDI and API integrations
Investigate and resolve integration failures and data exchange issues
Configure and maintain system business rules, transport master data, and operational parameters
Configure carrier buy-rates, customer sell-rates, tariffs, fuel surcharges, accessorial charges, and pricing rules
Validate rating calculations and support transport billing, freight settlement, and cost allocation
Identify opportunities to improve system functionality, automation, integration performance, and operational efficiency
Lead root-cause analysis and corrective actions for recurring system and integration issues 🎯 Requirements
Bachelor's Degree or Advanced Diploma in Information Systems, Information Technology, Computer Science, Industrial Engineering, Logistics, Supply Chain Management, or a related field
Minimum 2 years' experience supporting enterprise logistics or supply chain systems
Minimum 2 years' experience in warehouse and transport logistics
Experience supporting or leading customer and carrier onboarding projects
Experience supporting system integrations and data exchanges between multiple business partners
Experience facilitating SIT, UAT, and production deployment activities
Experience working with technical vendors, software providers, and business stakeholders
Experience with carrier buy-rate and customer sell-rate configuration
Experience acting as a single point of contact for local day-to-day user support enquiries and escalations
Ability to analyse system transactions and troubleshoot data issues using SQL or equivalent query tools
Understanding of EDI integrations, including EDIFACT, XML, ANSI X12, and API-based exchanges
Ability to interpret interface logs, system messages, and integration failures
Experience configuring transport rates, tariffs, rating engines, or freight settlement processes within a TMS environment
Experience providing technical support and service on supply chain execution platforms
Advanced Excel for data analysis
Visio for process mapping and solution documentation
Preferred: certification or practical experience in TMS, SCE, WMS, ERP, EDI, API integration, SQL, reporting, or enterprise logistics systems
Electives include experience in multi-client / 3PL / 4PL logistics environments, global governance frameworks, TMS implementation or onboarding, automation or process standardisation, and working with technical vendors or offshore/global IT teams Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs