Operations

• Define and execute a multi-year enterprise systems architecture and optimization roadmap
• Oversee administration, performance, and continuous improvement of contact center platforms, CRM, and support systems
• Ensure system reliability, uptime, data integrity, security, and compliance across all enterprise platforms
• Lead vendor strategy, negotiate service-level agreements, and manage critical incident resolution
• Evaluate, implement, and optimize AI-driven tools to enhance performance, coaching, and analytics capabilities
• Drive enterprise initiatives including Single Sign-On, integrations, and system interoperability
• Partner with Sales, Support, Field Operations, IT, and Training to align platforms with operational needs
• Lead, develop, and mentor a high-performing Systems Operations team
• Promote user adoption through communication, training alignment, and documentation standards

Senior Director – Systems Operations

Account Manager

• Serve as the primary point of contact between DSI, AT&T stakeholders, and NDSb dealer teams
• Lead and execute NDSb-specific initiatives, ensuring timely and aligned implementation
• Align DSI support with AT&T and dealer business sales objectives through structured communication
• Identify operational opportunities and support process improvements impacting the business channel
• Analyze sales reports and performance data to identify business sales and engagement trends
• Communicate insights, program updates, and strategic priorities to internal and external stakeholders
• Partner with training and design teams to develop business-focused field and dealer-facing materials
• Maintain subject matter expertise on NDSb programs, processes, and account expectations
• Spend time in the field engaging with dealer teams to understand business sales execution
• Represent DSI professionally at meetings, dealer engagements, and AT&T events (overnight travel required)

National Account Manager – Neighborhood Direct Sales

Recruitment

• Build strong, trust‑based partnerships with business leaders by developing a deep understanding of their talent needs, team dynamics, and strategic priorities.
• Source, engage, and attract top talent to support growth across your assigned business unit and strengthen DSI’s overall talent pipeline.
• Manage the full recruitment lifecycle, including talent assessment, problem‑solving recruitment challenges, and designing and executing innovative sourcing and engagement strategies.
• Serve as a DSI brand ambassador, clearly communicating our value proposition and enhancing our presence in the talent market.
• Maintain a rigorous focus on quality, using metrics and outcomes, including quality of hire, to evaluate process effectiveness and organizational impact.

Corporate Recruiter

Support Engineer

• You will provide direct technical assistance to the client's employees within the Tech Café.
• You will ensure a smooth experience by delivering first-level support, advice, and guidance for IT-related issues.
• You will handle onboarding and offboarding processes, distribute equipment, and intervene in migrations when these cannot be carried out remotely.
• Provide first-level technical support for hardware, software, and connectivity issues.
• Advise employees on best practices for using IT tools.
• Perform initial analysis and resolve incidents before escalating them when necessary.
• Assist new employees with setting up their IT environment (accounts, equipment, applications).
• Ensure retrieval and management of equipment when employees depart.
• Distribute and configure new laptops and peripherals.
• Handle replacement and updates of equipment as needed.
• Work on data and system migrations when remote execution is not possible.
• Ensure business continuity during migration activities.
• Maintain a welcoming and professional environment in the Tech Café.
• Communicate clearly and ensure prompt resolution of issues.

Level 1/2 Support Technician – Tech Café

• Assurer une assistance technique directe auprès des collaborateurs du client au sein du Tech Café
• Garantir une expérience fluide en fournissant un support de premier niveau, des conseils et un accompagnement pour les problématiques informatiques
• Prendre en charge les processus d’onboarding et d’offboarding, la distribution des équipements et intervenir sur les migrations lorsque celles-ci ne peuvent être réalisées à distance
• Fournir un support technique de premier niveau pour les problèmes matériels, logiciels et de connectivité
• Conseiller les collaborateurs sur les bonnes pratiques d’utilisation des outils informatiques
• Effectuer une analyse initiale et résoudre les incidents avant escalade si nécessaire
• Accompagner les nouveaux collaborateurs dans la mise en place de leur environnement IT (comptes, équipements, applications)
• Assurer la récupération et la gestion des équipements lors des départs
• Distribuer et configurer les nouveaux ordinateurs portables et périphériques
• Assurer le remplacement et la mise à jour des équipements si nécessaire
• Intervenir sur les migrations de données et systèmes lorsque l’exécution à distance n’est pas possible
• Garantir la continuité des opérations pendant les activités de migration
• Maintenir un environnement accueillant et professionnel au Tech Café
• Communiquer clairement et assurer une résolution rapide des problèmes

Technicien Support N1/N2 – Tech Café

• Provide direct technical assistance to the client’s staff within the Tech Café
• Ensure a smooth experience by delivering first-level support, guidance, and assistance for IT issues
• Manage onboarding and offboarding processes
• Distribute and configure new laptops and peripherals
• Perform data and system migrations when remote execution is not possible
• Maintain a welcoming and professional environment in the Tech Café

Technician Support N1/N2 – Tech Café

• You will provide direct technical assistance to the client's employees at the Tech Café.
• You will ensure a smooth experience by delivering first-level support, guidance, and assistance for IT issues.
• You will handle onboarding and offboarding processes, equipment distribution, and intervene on migrations when these cannot be performed remotely.
• User support and guidance
• Provide first-level technical support for hardware, software, and connectivity issues.
• Advise employees on best practices for using IT tools.
• Perform initial analysis and resolve incidents before escalating when necessary.
• Assist new employees in setting up their IT environment (accounts, equipment, applications).
• Ensure recovery and management of equipment during departures.
• Distribute and configure new laptops and peripherals.
• Ensure replacement and updates of equipment when necessary.
• Intervene on data and system migrations when remote execution is not possible.
• Ensure business continuity during migration activities.
• Maintain a welcoming and professional environment at the Tech Café.
• Communicate clearly and ensure prompt resolution of issues.

Technician Level 1/Level 2 Support – Tech Café

Project Manager

• As a PMO (Project Management Officer), you will support the management of project and operational activities within the IT department (DSI), playing a key role in control, analysis, and reporting.
• Control of entries in management tools
• Verify the quality, consistency, and compliance of entries made in time tracking and project monitoring tools.
• Data completeness control
• Ensure the completeness and reliability of entries for the IT DSI T&O BPA scope, and follow up with contributors when necessary.
• Monitoring and analysis of indicators
• Analyze data from management tools to identify gaps, anomalies, or areas of concern.
• Production of summary materials and reporting
• Design and draft clear, well-structured summary slides for management for the IT DSI T&O BPA scope.
• Contribution to PMO process improvement
• Participate in the development of methods, tools, and best practices for project and activity management.
• Interface with internal teams
• Collaborate with project, operational, and managerial teams to ensure data reliability and smooth information flow.

PMO – Project Management Officer

Data Analyst

• Monitor and improve the data quality of the Data Hub
• Verify the reliability, consistency and completeness of data, identify anomalies and propose corrective actions
• Leverage data to produce relevant metrics and support business decision-making
• Design, maintain and evolve clear, reliable dashboards for business teams and management
• Document quality rules, controls and associated processes to ensure the long-term sustainability of the Data Hub
• Work cross-functionally with technical and business teams to improve data flows and governance

Designer

• Negotiate test requirements with design offices while taking manufacturing constraints into account
• Define and optimize the test strategy for production aircraft
• Specify test tooling requirements
• Draft test procedures to ensure aircraft conformity at the end of the production line
• Coordinate and improve test activities, and provide support during their deployment
• Participate in aircraft test activities, contribute to system reliability, and provide high-quality technical support

Test Technician, GTD – Ground Test Design

• You are the primary point of contact for users to ensure the proper functioning of business applications.
• Analyze and resolve application malfunctions.
• Identify the root cause of incidents based on user reports and collected information.
• Propose and implement appropriate solutions.
• Assist users with business applications, respond to requests and resolve incidents via phone and email.
• Perform accurate diagnostics of encountered anomalies.
• Ensure incidents are handled within agreed timeframes and tracked through to resolution.
• Monitor application performance and proactively detect malfunctions.
• Contribute to the continuous improvement of application tools.
• Work closely with the development team.

Application Support Technician

Manager

• Gestion du planning, des priorités via JIRA, suivi des stocks matières, commandes, outils et machines
• Concepteur/Designer CATIA V5
• Utilisation de machines-outils
• Entretien de l’atelier

Responsable Atelier de fabrication mécanique

Account Executive

• - Develop and execute strategies to grow DIRECTV Stream penetration in multi-dwelling communities
• - Negotiate REO agreements and bulk long-term DIRECTV Stream contracts with property owners and management companies
• - Travel to meet with HOA boards, property managers, and decision-makers to present solutions and close deals
• - Manage warm leads and proactively identify new opportunities within your territory
• - Collaborate with internal teams in-office to ensure smooth onboarding and property launches
• - Report sales performance, pipeline updates, and market insights to leadership and DIRECTV
• - Build and maintain strong relationships with DIRECTV executives and sales teams
• - Stay ahead of industry trends and competitive offerings to position DIRECTV Stream effectively

Multi-Dwelling Unit – Direct Sales Representative

Administration

• - Serve as the primary administrator and owner of Zendesk for Field Operations
• - Configure and maintain ticket routing, groups, forms, fields, views, and macros
• - Monitor daily ticket flow to ensure requests are routed to the correct teams
• - Manage ticket movement between departments to prevent delays and bottlenecks
• - Build and maintain automated workflows using triggers and automations
• - Monitor SLAs and aging tickets to ensure visibility into service risks
• - Set up alerts and notifications for SLA breaches and overdue tickets
• - Partner with Analytics to support reporting and dashboard development
• - Collaborate with Field Operations teams to improve workflows and ticket handling processes

DSI