DSI

IT Support Technician

DSI

full-time

Posted on:

Location Type: Office

Location: Méaulte • France

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 €27,500 - €32,500 per year

About the role

  • You will be responsible for local Level 1.5 IT support / user support and act as the technical focal point on sites: maintenance of system and application software, networked PCs and laptops, and workstation configuration
  • Maintain PCs and IT peripherals
  • Maintain digital support tools: interactive whiteboards and displays, cameras, tablets, etc.
  • Install and maintain IT equipment and software (remotely or on-site)
  • Perform compliance tests on installations
  • Advise and support users in getting started with and using their software tools
  • Handle user requests: incident management and troubleshooting
  • Track the handling of user calls/tickets
  • Populate and use the incident database: follow-ups, consolidation, documentation of problem resolutions, trend analysis, etc.
  • Participate in identifying and analyzing issues encountered
  • Perform ticketing and report on your activity
  • Contribute to user satisfaction: quality and timeliness of resolution (SLA)
  • Contribute to continuous improvement: identify opportunities, propose solutions with associated benefits, implement and deploy
  • Enrich the knowledge base and validate entries proposed by agents and technicians within your scope
  • Ensure traceability and reliably estimate remaining work for your activities to your Team Leader according to project processes (time tracking, allocations)
  • Update procedures and monitor technology trends.

Requirements

  • Initial successful experience in IT support within an industrial environment
  • Technical IT skills in System & Network Support Level 2 and User Support
  • Experience with industrial software; knowledge of 3D modeling software (CATIA) and industrial SCADA supervision systems
  • Familiarity with or certification in ITIL
  • Fluent French and English required (written and spoken: minimum B2 level)
  • Required qualities: high degree of autonomy, analytical mindset, rigor, proactive approach and ability to make suggestions, punctuality, curiosity (investigation skills), and good work organization.
Benefits
  • Meal vouchers
  • Company savings plan
  • Holiday bonuses
  • 50% public transport reimbursement
  • Works council benefits (CSE)
  • Supplementary insurance (prévoyance)
  • Supplementary health insurance (mutuelle)
  • Gift vouchers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportsystem supportnetwork supportuser supportincident managementtroubleshooting3D modeling softwareCATIASCADA supervision systemscompliance testing
Soft Skills
autonomyanalytical mindsetrigorproactive approachpunctualitycuriosityinvestigation skillsgood work organizationuser satisfactioncontinuous improvement
Certifications
ITIL