Sales

• Dive into the existing customer base to create best practices, training materials, and strategies to increase DIRECTV sales rates
• Recruit, train, and develop a team to support MDU properties nationally, both internal (DSI) and external (dealer) opportunities
• Cultivate relationships with property managers, site staff, and residents
• Provide product knowledge and materials including welcome kits, door hangers, flyers, and online resources
• Establish yourself as the “Subject Matter Expert” on DIRECTV in the MDU space

Manager – Multi-Dwelling Unit Sales

Human Resources

• Serve as a trusted partner to leaders, building strong relationships to deliver practical HR solutions.
• Assist with progressive discipline processes, ensuring consistency and proactive support for managers.
• Champion and support organizational change initiatives.
• Manage employee relations matters while upholding company values and culture.
• Own benefits administration, including communication, issue resolution, and partnership with vendors.
• Ensure compliance with company policies and federal, state, and local requirements.
• Analyze HR data and metrics to provide insights and recommendations that support business decisions.
• Communicate and align compensation, rewards, and retention practices with business performance.
• Provide backup support for payroll processing as needed.
• Perform other duties as assigned to support the HR function and business needs.

Human Resources Business Partner

Business Analyst

• Partner with business stakeholders to understand objectives, pain points, and opportunities for improvement
• Elicit, analyze, document, and validate business, functional, and non-functional requirements
• Translate business needs into clear user stories and acceptance criteria
• Document business processes and workflows.
• Maintain requirements traceability from intake through delivery
• Support solution design by collaborating with analytics, data engineering, and development teams
• Ensure delivered solutions meet business needs through validation and user acceptance testing (UAT) support
• Serve as the primary intake point for reporting and analytics requests
• Evaluate, prioritize and triage incoming requests based on business value, effort, and dependencies.
• Work with stakeholders to clarify metrics, definitions, and success criteria
• Troubleshoot reports and dashboards by identifying data, logic, or requirements issues.
• Partner with analytics teams to ensure consistency in metric definitions and reporting standards
• Document and maintain report catalogs, data definitions, and business logic
• Act as Scrum Master for one or more Agile teams
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Coach team members and stakeholders on Agile principles and best practices
• Remove impediments and escalate risks as needed to ensure team productivity
• Partner with Product Owners to refine backlogs, manage priorities, and ensure readiness of user stories
• Promote continuous improvement through retrospectives and actionable follow-ups
• Serve as a trusted advisor to business partners and leadership
• Communicate progress, risks, dependencies, and timelines clearly and proactively
• Align cross-functional teams around shared goals and expectations
• Support change management by helping users understand and adopt new solutions
• Gap analysis and solution recommendations
• Proactive issue identification and mitigation planning.
• Documentation of business processes, workflows, and controls
• Support of governance, compliance, and audit-related requirements (as applicable)

Business Analyst – Agile Scrum Master

Business Intelligence Developer

• - **Domo Development:** Serve as a subject matter expert in Domo to build, maintain, and optimize interactive dashboards and data visualizations.
• - **Data Pipeline Management:** Design and implement ETL frameworks to filter and clean data from various sources by utilizing Magic ETL, MySQL Dataflows or Python.
• - **Lifecycle Analysis:** Monitor and interpret data across the entire customer lifecycle to identify trends and prove or disprove underlying reasons for performance changes.
• - **Stakeholder Partnership:** Act as a primary point of contact for multiple layers of leadership in Sales and Operations. Translate their business questions into technical requirements and delivery plans.
• - **Data Validation:** Perform routine data quality checks to ensure the accuracy of reports before they are delivered to stakeholders.
• - **Agile Participation:** Actively participate in the Agile/Scrum process, including daily huddles and sprint planning. Provide realistic estimates for project tasks and meet delivery deadlines.

Analyst

• Monitor Data Feeds: Proactively monitor automated and manual data feeds from diverse sources such as flat files (CSV, XML, JSON), secure file transfer protocols (SFTP), APIs (REST, SOAP), and cloud data platforms (e.g., AWS S3, Azure Blob Storage, Google Cloud Storage).
• Ensure Data Quality: Implement and execute checks to verify data integrity, completeness, and accuracy, identifying discrepancies, missing data, or corrupted files.
• Issue Identification & Resolution: Investigate data anomalies, root causes of data feed failures, and data quality issues. Collaborate with relevant teams (e.g., IT, data engineering, source system owners) to facilitate timely resolution.
• Documentation & Reporting: Maintain detailed logs of monitoring activities, incidents, and resolutions. Generate regular reports on data feed health, data quality metrics, and performance.
• Process Improvement: Identify opportunities to improve data monitoring processes, tools, and automation to enhance efficiency and reduce manual effort.
• Alerting & Escalation: Configure and manage alerting mechanisms for data feed failures or significant data quality deviations, escalating critical issues appropriately and promptly.
• Collaboration: Work closely with data engineers, developers, business analysts, and other stakeholders to understand data requirements, validate data, and support data-driven initiatives.

Manager – Multi-Dwelling Unit Sales

Human Resources Business Partner

Business Analyst – Agile Scrum Master

Business Intelligence Developer

Data Quality Analyst