DSI

IT Support Technician

DSI

full-time

Posted on:

Location Type: Office

Location: Saint-Nazaire • France

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Salary

💰 €27,500 - €32,500 per year

Job Level

Junior

About the role

  • You will be responsible for local IT L1.5 support / user support and act as the technical focal point on sites: maintenance of system and application software, networked desktops and laptops, and workstation configuration
  • Maintenance of PCs and IT peripherals
  • Maintenance of digital support tools: interactive whiteboards and displays, cameras, tablets, etc.
  • Install and maintain IT equipment and software (remotely or on-site)
  • Perform installation compliance tests
  • Advise and assist users with software onboarding and usage
  • Handle user requests: incident and malfunction management
  • Monitor and follow up on user support calls
  • Populate and use the incident database: follow-ups, consolidation, problem-resolution documentation, trend analysis
  • Assist in identifying and analyzing recurring issues
  • Perform ticketing and activity reporting
  • Contribute to user satisfaction: quality and timeliness of resolution (SLA)
  • Contribute to continuous improvement: identify opportunities, propose solutions with associated gains, implement and deploy them
  • Enrich the knowledge base and validate entries proposed by agents and technicians within your scope
  • Ensure traceability and reliably estimate remaining work for your activity to your Team Leader according to project processes (time entry, allocations)
  • Update procedures and keep up to date with technological developments.

Requirements

  • Proven first experience in IT support within an industrial environment
  • Technical IT skills in system & network support Level 2 / user support
  • Experience with industrial software; familiarity with 3D modeling software (CATIA) and industrial SCADA supervision
  • ITIL awareness or certification
  • Fluent French and English required (written and spoken: minimum B2)
  • Required personal qualities: strong autonomy, analytical mindset, rigor, proactive attitude, punctuality, curiosity (investigative skills), and good work organization.
Benefits
  • Gift vouchers
  • Holiday bonuses
  • Supplementary social insurance (prévoyance)
  • Health insurance
  • Works council benefits (CSE)
  • Meal vouchers
  • 50% public transport reimbursement
  • Company savings plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportsystem supportnetwork supportuser supportinstallation compliance testsincident managementticketingactivity reporting3D modeling softwareSCADA supervision
Soft Skills
autonomyanalytical mindsetrigorproactive attitudepunctualitycuriosityorganizational skills
Certifications
ITIL certification