DSI

Training Specialist

DSI

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cloud

About the role

  • Act as the Subject Matter Expert (SME) for AT&T wireless and internet products,
  • Develop training materials for sales associates on AT&T Wireless products, services, and processes
  • Deliver engaging and effective sales training presentations/courses to retail sales environment
  • Communicate complex ideas and scenarios to facilitate understanding and learning among audiences
  • Design and align courses with organizational goals, including choosing delivery methods and scheduling sessions
  • Maintain an environment of rapid change and adaptation in order to keep up with new information and offerings

Requirements

  • Wireless and fiber broadband internet knowledge (AT&T preferred)
  • Must be willing to learn and become an expert to fulfill our clients and business needs
  • Competency in writing and speaking skills for retailer sales audiences
  • Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or consumer electronics sales experience
  • Own the natural confidence to tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies
  • Design and develop clear, engaging, aesthetically formatted courses that align with organizational goals and partner requests. This includes creating AT&T training materials, choosing delivery methods (e.g., online, in-person), and scheduling sessions
  • Extraordinary attention to detail in content creation and language nuance
  • Deliver sales training presentations/courses for sales reps in a retail sales environment
  • Communicate in a clear, dynamic, and precise fashion to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization
  • **Computer Skills**
  • Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.)
  • Highly Preferred: Cloud-based content storage, organization, and file-sharing expertise
  • Preferred: Adobe Creative Suite, LMS, and general audio/video editing software
  • **Other Requirements**
  • Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing)
  • Neat, professional appearance, and outgoing demeanor
  • Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record
  • Must be available for multi-day, overnight travel (est. 1-3x/quarter)
  • Valid passport
  • Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted)
Benefits
  • Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
  • 401k Plan with employer matching
  • Paid vacation, personal/sick days, and bereavement time
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
presentation developmentcurriculum developmentcontent creationwireless knowledgefiber broadband knowledgesales trainingA/V setupaudio/video editingcloud-based content storageMicrosoft Office Suite
Soft Skills
communication skillsattention to detailadaptabilityconfidenceengagementdynamic presentationinterpersonal skillsorganizational skillsprofessional appearanceoutgoing demeanor
Certifications
Bachelor’s degree