Dragonfly Health

Claims Specialist

• Review, analyze, and process pharmacy claims with accuracy, timeliness, and adherence to company and regulatory standards.
• Identify discrepancies, investigate claim issues, and determine appropriate resolutions.
• Communicate effectively with pharmacies, providers, and internal teams to clarify information and resolve errors.
• Support audits and quality reviews by maintaining detailed, accurate claim documentation.
• Identify trends and share insights that can improve claim accuracy and efficiency.
• Uphold confidentiality and compliance with HIPAA and corporate policy standards.

Pharmacy Claims Representative

Technician

• Accurately perform prescription data entry
• Build and maintain accurate medication profiles and MARs (Medication Administration Records) for IPU patients
• Understand and apply IPU model variations and profiling requirements for hospice partners
• Review and process faxed medication orders independently, ensuring timely follow-up where needed
• Contact hospices to obtain or clarify prescription information and document interactions
• Maintain accurate and precise call log documentation for all interactions
• Coordinate with local pharmacies on claim adjudication for emergency needs

IPU Technician

Accounts Payable

• Processes and monitors vendor payments and expenditures to ensure that company payments are accurate and current.
• Processes accounts payables which includes but is not limited to full-cycle accounts payable matching, batching, coding and cutting checks. With a comprehensive understanding of the “procurement to payable cycle”, follows up with purchase order originators on payable status. Works with vendors to problem solve and clarify invoices while also maintaining vendor files for the vendor database.
• Regularly receives and processes non-contracted provider invoices by verifying pricing per agreements and works closely with Network Services.
• Imports contracted network provider statements and intercompany statements into the accounting system.
• Reconciles vendor invoices and statements and presents billing reconciliation to management; ensures cash payments are made in an accurate and timely manner and may provide support to the monthly close process.
• Serves as the administrator of the travel and expense application and related statements. This may include but is not limited to providing customer support to employees that require assistance, updating the system as needed, and performing basic analysis and reconciliation of credit card accounts.
• Processes new system user enrollments and updates system changes as requested in a timely manner. Monitors system interfaces into the accounting system to ensure data integrity.
• Processes and provides support for the employee credit card program. This includes but is not limited to acting as the main contact between the credit card companies and employees, initiating monthly reminder to employee to code expenses and processing new corporate credit cards and cancellations.
• Assists in ad-hoc projects as needed.
• Performs other duties as assigned or apparent.

Temporary AP Specialist

• In a remote call center environment, you will review, analyze, and process pharmacy claims with accuracy, timeliness, and adherence to company and regulatory standards.
• Identify discrepancies, investigate claim issues, and determine appropriate resolutions.
• Communicate effectively with pharmacies, providers, and internal teams to clarify information and resolve errors.
• Support audits and quality reviews by maintaining detailed, accurate claim documentation.
• Identify trends and share insights that can improve claim accuracy and efficiency.
• Uphold confidentiality and compliance with HIPAA and corporate policy standards.

Pharmacy Claims Representative 2

• Coordinate the Company’s income tax compliance process, coordinating with external auditors and tax advisors to ensure accurate and timely federal, state, local, and other required tax filings.
• Serve as the primary internal tax subject matter expert, providing guidance and recommendations on tax matters across the organization.
• Organize a tax calendar that ensures timely filing of sales and property taxes by internal resources and timely payment and filing of income, payroll and franchise taxes through 3rd parties
• Develop and maintain a cohesive tax strategy that aligns with the Company’s business objectives, growth plans, and evolving operating structure.
• Partner with accounting leadership and external auditors to support quarterly and annual income tax provision calculations, financial statement disclosures, and related reporting requirements.
• Assess the tax implications of business changes, acquisitions, restructurings, new products, geographic expansion, and other strategic initiatives, providing actionable recommendations to leadership.
• Monitor changes in tax laws, regulations, and accounting guidance, evaluate organizational impacts, and implement necessary compliance on planning actions.
• Identify and execute tax planning opportunities that minimize risk, improve tax efficiency, and support the Company’s financial objectives.
• Coordinate responses to tax authority inquiries, notices, audits, and examinations, working with external advisors as appropriate.
• Establish and maintain effective tax-related processes, controls, documentation, and policies to support compliance, audit readiness, and operational efficiency.
• Collaborate cross-functionally with Finance, Accounting, Legal, Human Resources, and business leaders to ensure tax considerations are incorporated into key business decisions and transactions.

Tax Manager

Implementation Specialist

• Gathers appropriate information from clients and vendors to ensure accurate and effective user set up.
• Works with internal stakeholders to relay information
• Serves as the primary liaison with clients, providers and internal stakeholders to continuously communicate and keep all parties up to date on relevant implementation details. This includes preparing reports on progress and problems and coordinating project team meetings as appropriate
• When requested or apparent, facilitates the implementation of current clients to new providers as appropriate

Implementation Project Consultant

Pharmacist

• Responds promptly and professionally to customer inquiries, working to resolve issues efficiently while supporting broader customer service goals
• Collaborates with team members on a variety of projects and assignments, contributing ideas, sharing workload, and supporting team-based problem solving.
• Upholds organizational policies and regulatory requirements, consistently demonstrating ethical conduct and adherence to compliance standards.
• Accurately manages patient records by entering new admissions, updating demographic or status changes, processing refills, transferring patients, and completing required documentation.
• Produces high quality work by maintaining accuracy, attention to detail, and thoroughness across all assigned tasks.
• Delivers exceptional service to hospice partners, ensuring their needs are met with professionalism, empathy, and clear communication.
• Completes all required Skill-Based Learnings to stay current on processes, systems, and professional development expectations.
• Manages a high volume of inbound calls efficiently, providing timely assistance and maintaining a calm, customer focused approach.
• Assists callers with service-related concerns such as package tracking and service failure reporting, including completion of CS report forms.
• Supports local pharmacies by assisting with claims adjudication and contributing to fulfillment operations at designated sites when needed.
• Other duties as assigned.
• May assist with projects related to pharmacy and clinical practice & professional development.

Pharmacy Intern

General

• Supervises a team of Census Management Analysts
• Leads and trains new team members on improvement initiatives for census management workflow
• Monitors metrics to determine profitability margins
• Reports patient information in the system
• Identifies client trends and resolves issues with action plans
• Creates monthly metric reports and leads census management projects
• Assists team with client census audits
• Verifies discrepancies with clients and providers
• Creates training documentation like PowerPoint presentations
• Resolves escalated census management issues
• Acts as a resource for cross-functional departments

Census Management Supervisor

Collections

• Conducts monthly pre-billing review and data quality analysis to ensure that invoices delivered to customers and providers are accurate.
• Regularly receives and processes client and provider adjustments to ensure month end invoices are correct.
• Uses a variety of collection techniques and forms relationships with business clients to resolve payment issues and escalate collection efforts as necessary.
• Submits specialty billing for PACE and Medicaid clients using EDI software portal, reconciles EOBs, denied claims and conducts accounts receivable follow-up.
• Updates pricing on orders in system to ensure invoice accuracy for special items, agreements, substitutions, and unauthorized deliveries.
• Functions as a key contact person for all billing data integrity matters for clients, vendors, and various internal departments.
• Creates and develops reports to address management needs; analyzes information to identify issues and recommends process improvements as appropriate.
• May manage special billing & collections projects.
• Protects company’s intellectual property and the privacy of customers’ data
• Performs other duties as assigned or apparent.

Specialty Billing and Collections Analyst

• Process new prescriptions, refills, and discontinuations with a high level of accuracy.
• Maintain complete and compliant patient medication profiles.
• Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff.
• Triage and resolve routine service inquiries, escalating complex issues appropriately.
• Deliver exceptional customer service through clear communication and active listening.
• Apply de-escalation techniques when supporting urgent or emotionally sensitive situations.
• Meet service level, quality, productivity, and documentation standards.
• Utilize pharmacy systems and internal tools to manage workflows and document activity.
• Identify service issues and partner with operations leadership on resolution.
• Participate in training, system updates, and continuous improvement initiatives.

Non-Dispensing Pharmacy Technician

Software Engineer

• Lead the design, optimization, and continuous improvement of a national facilities network, applying industrial engineering principles to improve workflow efficiency, site performance, and operational outcomes
• Leverage analytics, data, and reporting to identify inefficiencies, optimize resource utilization, and inform executive decision-making across the portfolio
• Partner cross-functionally with Operations, Finance, Compliance, and Analytics to drive process improvements, operational alignment, and scalable solutions
• Lead and execute a long-term facilities strategy aligned with organizational growth and M&A initiatives
• Oversee site selection, acquisition, design, and build-out of new locations, ensuring optimal layout and operational efficiency
• Direct major construction, renovation, relocation, and redesign projects across multiple sites
• Develop and manage multi-year capital and operating budgets for all facilities, driving cost optimization and financial performance
• Oversee lease negotiations, renewals, and real estate contracts to secure favorable terms
• Establish strategic vendor and contractor relationships to optimize cost and service delivery
• Ensure compliance with regulatory, safety, environmental, and accreditation standards across all sites
• Lead and develop facilities staff and external contractors to drive performance, accountability, and operational excellence

Director of Facilities and Process Engineering

• Review, analyze, and process pharmacy claims with accuracy, timeliness, and adherence to company and regulatory standards.
• Identify discrepancies, investigate claim issues, and determine appropriate resolutions.
• Communicate effectively with pharmacies, providers, and internal teams to clarify information and resolve errors.
• Support audits and quality reviews by maintaining detailed, accurate claim documentation.
• Identify trends and share insights that can improve claim accuracy and efficiency.

Business Analyst

• Review client census data and identify discrepancies between hospice census records and active DMETrack patients
• Partner with clients, providers, and relationship managers to verify, correct, and maintain accurate census information
• Monitor DME usage metrics, patient days, and profitability indicators to identify trends, root causes, and improvement opportunities
• Process hospice discharge data, duplicate patient records, billing adjustments, and multiple-provider situations within DMETrack
• Audit EMR interface activity to help ensure pick-up orders are automated and census records remain accurate