Dragonfly Health

Pharmacist

• Process new prescriptions, refills, and discontinuations with a high level of accuracy.
• Maintain complete and compliant patient medication profiles.
• Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff.
• Triage and resolve routine service inquiries, escalating complex issues appropriately.
• Deliver exceptional customer service through clear communication and active listening.
• Apply de-escalation techniques when supporting urgent or emotionally sensitive situations.
• Meet service level, quality, productivity, and documentation standards.
• Utilize pharmacy systems and internal tools to manage workflows and document activity.
• Identify service issues and partner with operations leadership on resolution.
• Participate in training, system updates, and continuous improvement initiatives.

Non-Dispensing Pharmacy Technician

Software Engineer

• Lead the design, optimization, and continuous improvement of a national facilities network, applying industrial engineering principles to improve workflow efficiency, site performance, and operational outcomes
• Leverage analytics, data, and reporting to identify inefficiencies, optimize resource utilization, and inform executive decision-making across the portfolio
• Partner cross-functionally with Operations, Finance, Compliance, and Analytics to drive process improvements, operational alignment, and scalable solutions
• Lead and execute a long-term facilities strategy aligned with organizational growth and M&A initiatives
• Oversee site selection, acquisition, design, and build-out of new locations, ensuring optimal layout and operational efficiency
• Direct major construction, renovation, relocation, and redesign projects across multiple sites
• Develop and manage multi-year capital and operating budgets for all facilities, driving cost optimization and financial performance
• Oversee lease negotiations, renewals, and real estate contracts to secure favorable terms
• Establish strategic vendor and contractor relationships to optimize cost and service delivery
• Ensure compliance with regulatory, safety, environmental, and accreditation standards across all sites
• Lead and develop facilities staff and external contractors to drive performance, accountability, and operational excellence

Director of Facilities and Process Engineering

Claims Specialist

• Review, analyze, and process pharmacy claims with accuracy, timeliness, and adherence to company and regulatory standards.
• Identify discrepancies, investigate claim issues, and determine appropriate resolutions.
• Communicate effectively with pharmacies, providers, and internal teams to clarify information and resolve errors.
• Support audits and quality reviews by maintaining detailed, accurate claim documentation.
• Identify trends and share insights that can improve claim accuracy and efficiency.

Pharmacy Claims Representative 2

Business Analyst

• Review client census data and identify discrepancies between hospice census records and active DMETrack patients
• Partner with clients, providers, and relationship managers to verify, correct, and maintain accurate census information
• Monitor DME usage metrics, patient days, and profitability indicators to identify trends, root causes, and improvement opportunities
• Process hospice discharge data, duplicate patient records, billing adjustments, and multiple-provider situations within DMETrack
• Audit EMR interface activity to help ensure pick-up orders are automated and census records remain accurate

Census Management Analyst

Customer Support

• Responds to both routine and escalated service requests and problems in a customer service-oriented manner.
• Promptly acknowledges, prioritizes, tracks and documents service requests and problems.
• Plans and implements system configuration for more complex areas of proprietary applications and their integrated systems.
• Acts as a resource to address escalated calls or issues.
• Facilitates calls for partners and clients, troubleshoots advanced and escalated SaaS system issues.
• Provides web application orientation to internal customers and provides technology support.
• Ensures 24-hour technical support is available to internal and external stakeholders by participating in an on call rotation for after-hours support.
• Conducts research on web application products in support of IT procurement and development efforts.
• Protects company’s intellectual property and the privacy of customers’ data.
• Performs other duties as assigned or apparent.

Support Specialist

• Provide clinical review and consultation on medication requests, prior authorizations, and benefit determinations.
• Evaluate therapy appropriateness, dosing, and safety based on evidence-based guidelines.
• Collaborate with providers to clarify prescriptions and recommend alternatives when appropriate.
• Support complex case reviews and appeals with accurate clinical documentation.
• Identify opportunities to improve medication adherence, safety, and cost-effectiveness.
• Educate internal teams on formulary management, utilization review, and pharmacy policy updates.

Consultative Pharmacist, Level 2

• Provide clinical review and consultation on medication requests, prior authorizations, and benefit determinations
• Evaluate therapy appropriateness, dosing, and safety based on evidence-based guidelines
• Collaborate with providers to clarify prescriptions and recommend alternatives when appropriate
• Support complex case reviews and appeals with accurate clinical documentation
• Identify opportunities to improve medication adherence, safety, and cost-effectiveness
• Educate internal teams on formulary management, utilization review, and pharmacy policy updates

Consultative Pharmacist 2

• Accurately performs prescription data entry in accordance with company and regulatory standards.
• Build and maintain accurate medication profiles and MARs (Medication Administration Records) for IPU patients.
• Understand and apply IPU model variations and profiling requirements for different hospice partners.
• Review and process faxed medication orders independently, ensuring timely follow-up where needed.
• Contact hospices to obtain or clarify prescription information and document interactions thoroughly

Consultative Pharmacy Technician, Level 3

Manager

• Serves as the primary escalation point for complex and high-impact service requests, ensuring timely resolution and root cause analysis.
• Evaluate acquisition opportunities through detailed market research, financial modeling, and valuation analysis to assess strategic fit and return potential.
• Support the development of investment theses by articulating strategic rationale, key value drivers, and potential risks for each transaction.
• Assist in due diligence by creating and managing request lists, reviewing data room materials, and validating the completeness and accuracy of information provided.
• Prepare clear, well-structured presentations and materials for internal stakeholders and executive leadership to support decision-making.
• Contribute to post-acquisition integration efforts across the portfolio to ensure alignment with strategic objectives.
• Help develop integration charters, target operating models, and detailed project plans with defined timelines and deliverables.
• Coordinate and support multiple integration workstreams across functions such as Finance, Operations, HR, and Strategy.
• Track integration progress, key milestones, and risks, providing regular updates and helping ensure successful execution.
• Conduct ad hoc financial analysis and support financial planning related to integration activities, including synergy tracking and forecasting.
• Analyze performance metrics, identify improvement opportunities, and partner cross-functionally to align integration efforts with broader business goals.
• Other duties as assigned.

Manager, Strategy and M&A

• Responds to both routine and escalated service requests and problems in a customer service-oriented manner.
• Promptly acknowledges, prioritizes, tracks and documents service requests and problems while maintaining the confidentiality of information processed, stored or accessed by internal and external users.
• Plans and implements system configuration for more complex areas of proprietary applications and their integrated systems including: HL7, API, and other core functions necessary to operate DBM and PBM solutions.
• Act as a resource to address escalated calls or issues, provide guidance to peers, and documents break/fix outcomes.
• Facilitates calls for partners and clients, troubleshoots advanced and escalated SaaS system issues including but not limited to new user requests, order issues, maintenance or changes in service.
• Provides web application orientation to internal customers (e.g., employees) and provides technology support which includes but is not limited to mobile devices, hardware, third party applications, proprietary applications, and SaaS.
• Ensures 24-hour technical support is available to internal and external stakeholders by participating in an on call rotation for after-hours support.
• Conducts research on web application products in support of IT procurement and development efforts.
• Evaluates and recommends products for purchase.
• May work on special projects as assigned by IT leadership.
• Recognizes problems by identifying abnormalities; reporting violations.
• Protects company’s intellectual property and the privacy of customers’ data.
• Performs other duties as assigned or apparent.

Project Manager

• Lead end-to-end client implementation projects (DME and pharmacy), from kickoff through go-live and transition to ongoing support teams.
• Deliver project leadership across operational and digital initiatives, to include existing customer acquisition, organizational restructure, new branch addition, palliative care setup, additional mail order services.
• Create and manage detailed project plans, including scope, schedule, milestones, and deliverables; proactively manage dependencies, change control, and resource needs.
• Communicate project status, milestones, and action items to internal stakeholders and customers through structured updates, meeting facilitation, and clear documentation.
• Drive accountability and results with matrixed internal teams through structured meeting cadences, clear ownership, and follow-through.
• Lead requirements gathering and workflow discovery with clients and internal partners; translate business needs into an actionable implementation plan and documented decisions.
• Partner with training/education resources to develop and execute a client-facing training plan aligned to the client's workflows, timeline, and adoption goals.
• Provide client leadership on implementation processes and expectations; coordinate additional training and go-live support as needed.
• Mitigate and manage project risk by identifying issues early, developing mitigation plans, escalating when appropriate, and driving timely resolution to protect delivery dates and client experience.
• Facilitate and oversee client contract terminations/offboarding processes when assigned, ensuring accurate internal coordination and timely completion.
• Maintain accurate project documentation and reporting in CRM and project tools; ensure project artifacts are complete, current, and audit-ready.
• Contribute to continuous improvement by capturing lessons learned and recommending process enhancements to improve implementation outcomes.

Temporary Project Manager, Client Integration & Success

• Regularly assist project managers in the planning, execution, and monitoring of ongoing projects.
• Track and update project schedules, timelines, and deliverables using tools such as Microsoft Project, Monday.com, and similar tools.
• Prepare meeting agendas, take notes, and follow-up on action items, as needed.
• Help coordinate team communications and ensure project documentation is accurate and up-to-date.
• Conduct research and support project-related decision-making processes.
• Identify potential risks or delays and escalate them to the project manager.
• Support cross-functional collaboration across departments including marketing, IT, product, or operations.
• Participate in team meetings and contribute ideas to improve project efficiency.

Project Management Intern

Recruitment

• Partner and collaborate with our Hiring Managers
• Source, attract, and engage top-talent
• Conduct interviews and guide candidates through the onboarding process
• Use tools to analyze market trends and data
• Work closely with HR leadership teams to improve recruiting processes

Non-Dispensing Pharmacy Technician

Director of Facilities and Process Engineering

Pharmacy Claims Representative 2

Census Management Analyst

Support Specialist

Consultative Pharmacist, Level 2

Consultative Pharmacist 2

Consultative Pharmacy Technician, Level 3

Manager, Strategy and M&A

Support Specialist

Temporary Project Manager, Client Integration & Success

Project Management Intern

Corporate Recruiter