Dragonfly Health

Legal Assistant

• Provide administrative and operational support to the Compliance and Legal departments across the organization.
• Prepare and execute mail merges for regulatory and legal communications.
• Draft and process regulatory change forms and correspondence, as needed.
• Enter and maintain pharmacy licensing information within internal tracking systems, ensuring accuracy and timeliness.
• Perform license verifications and maintain accurate records of findings.
• Prepare regulatory documentation for supervisory review and approval.
• Conduct research on regulatory agency websites to identify appropriate contacts and mailing addresses for required notifications.
• Format and standardize policies and related documentation for consistency and compliance (subject to supervisory review).
• Scan, organize, and maintain electronic documents in accordance with recordkeeping standards.
• Conduct initial reviews of contracts and agreements, escalating to legal counsel for further analysis and approval.
• Perform document redlining and formatting revisions to ensure clarity, accuracy, and consistency.
• Coordinate and process electronic signatures for contracts and legal documents.
• Provide general administrative support as needed.
• Assist with special projects related to compliance, legal operations, or regulatory requirements.

Law Clerk – Seasonal

Procurement

• Manage vendor contracts and supply agreements, including analyzing pricing updates and daily price change reports to identify discrepancies, cost impacts, and upcoming price increases, ensuring accurate financial management and informed purchasing decisions.
• Review wholesaler supply issue notifications and assess potential operational impacts to proactively prevent disruptions to pharmacy services.
• Prepare weekly summaries for management highlighting market changes, pricing shifts, and supply on hand status to support strategic planning and timely decision making.
• Identify and recommend alternatives for products in shortage, including critical controlled substances, to maintain continuity of care and ensure uninterrupted patient support.
• Adjust Min/Max levels based on usage trends, supply risks, and inventory performance to optimize stock levels and prevent shortages or overstock situations.
• Place purchase orders and take proactive action to secure stable pricing and supply continuity, reducing financial exposure and ensuring availability of essential items.
• Support purchasing and inventory workflows by coordinating with automation and reporting systems to enhance efficiency, accuracy, and process reliability.
• Provide usage and compliance related inventory reports to vendors, especially for controlled substances, to meet regulatory expectations and maintain transparent procurement practices.
• Monitor distributor and wholesaler pricing daily to ensure accurate cost management and prevent reliance on incorrect or inflated web listed prices.
• Maintain controlled substance (CII) inventory records in full DEA compliance and oversee required physical and cycle count audits to ensure accuracy, safeguard high risk items, and uphold organizational standards.
• Provide leadership and oversight for purchasing, receiving, and stocking staff to ensure a skilled, compliant, and high performing team that operates efficiently and meets organizational standards.

Director, Purchasing

Consultant

• Gathers appropriate information from clients and vendors to ensure accurate and effective user set up.
• Works with internal stakeholders to relay information
• Serves as the primary liaison with clients, providers and internal stakeholders to continuously communicate and keep all parties up to date on relevant implementation details. This includes preparing reports on progress and problems and coordinating project team meetings as appropriate
• When requested or apparent, facilitates the implementation of current clients to new providers as appropriate

Implementation Project Consultant

• Configure contracted pricing, billing terms, and service parameters within internal systems to ensure accurate invoicing and ordering functionality
• Translate contract language (fee schedules, terms, amendments) into system configurations and updates
• Support implementation of new clients and providers by setting up and maintaining accurate system data
• Maintain and update provider, client, and equipment catalog data to reflect current offerings and contract terms
• Partner cross-functionally with Contracting, Implementation, Billing, and Client Services teams to resolve issues and ensure alignment
• Perform ongoing system audits and quality checks to ensure 100% accuracy in configuration work
• Serve as a resource for troubleshooting configuration issues and improving system processes

Sourcing and Configuration Coordinator

Temporary Sourcing and Configuration Coordinator

Claims Specialist

• Review, analyze, and process pharmacy claims with accuracy, timeliness, and adherence to company and regulatory standards.
• Identify discrepancies, investigate claim issues, and determine appropriate resolutions.
• Communicate effectively with pharmacies, providers, and internal teams to clarify information and resolve errors.
• Support audits and quality reviews by maintaining detailed, accurate claim documentation.
• Identify trends and share insights that can improve claim accuracy and efficiency.
• Uphold confidentiality and compliance with HIPAA and corporate policy standards.

Pharmacy Claims Representative 2

Network Engineer

• Conducts quality and service level management with the external pharmacy providers to align with contractual requirements and client expectations. This includes service level reviews and education, PAR level inventory compliance reviews and consultation, market and provider performance improvement plans, and Client Services business review support.
• Executes a pharmacy network strategy aligned with Company goals, including preparing and delivering related presentations and management reporting as directed by Pharmacy Network Management leadership.
• In collaboration with Pharmacy Network leadership, provider strategy with the overall goal of aligning the Provider Network costs to market pricing, placing importance on Cost of Goods Sold (COGS) management and reduction.
• Ensures a consistent level of service and support to Clients and the Provider Network while executing on a pharmacy network of preferred Dragonfly Health providers, including providing access to quality providers and specialty services. This includes oversight of Provider Network planning to ensure the Network has enough viable Pharmacy Provider options in all markets, manages and reduces risk of volume overleveraging with Providers, properly aligns contractual terms to protect the business from external influences, vets current and prospective Provider’s ability and viability to meet service level agreements, and increase the number of viable Pharmacy Providers in the Network.
• Facilitates the creation and maintenance of a database of preferred local pharmacies and available network pharmacies.
• Collaborate with and assist the Dragonfly Health compliance team to ensure compliance with state legislative requirements in areas relating to the functions of the position.
• In collaboration with Pharmacy Network leadership, assist in the orientation and training of pharmacy network operations team members.
• Utilize template documents for contracting with pharmacy providers and suggest edits for approval as part of the negotiation process with the pharmacy providers.
• Facilitate internal pricing reviews for individual claims submissions between MAC appeals team and network pharmacy providers.
• Facilitate the programming of negotiated pharmacy provider rates per contract and complete the audit of the loaded pharmacy provided rates on all contracts.

Pharmacy Network Consultant

Human Resources

• Provide hands-on employee relations support, coaching managers on performance, corrective actions, and terminations, while conducting investigations to ensure fair and compliant outcomes
• Partner with HR leadership to interpret multi-state employment laws and company policies, ensuring compliance while fostering a positive employee experience.
• Lead and coordinate onboarding and training programs for new hires and managers across remote and on-site locations, creating a consistent, engaging, and culturally aligned experience.
• Collaborate with HR and business leaders to drive culture initiatives, engagement programs, and integration efforts for mergers and acquisitions.
• Support performance management by reviewing evaluations, tracking completion, and providing guidance to ensure consistency, quality, and alignment with company standards.
• Assist with workers’ compensation administration, conduct exit interviews, analyze HR metrics, and contribute to audits, compliance, and continuous improvement efforts to enhance retention and overall employee experience.