Non-Dispensing Pharmacy Technician

Dragonfly Health

Non-Dispensing Pharmacy Technician at Dragonfly Health, processing prescriptions and providing customer service in hospice healthcare. Collaborating with clinical staff and ensuring medication accuracy and compliance.

Posted 6/10/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

About the role

Key responsibilities & impact

Process new prescriptions, refills, and discontinuations with a high level of accuracy.
Maintain complete and compliant patient medication profiles.
Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff.
Triage and resolve routine service inquiries, escalating complex issues appropriately.
Deliver exceptional customer service through clear communication and active listening.
Apply de-escalation techniques when supporting urgent or emotionally sensitive situations.
Meet service level, quality, productivity, and documentation standards.
Utilize pharmacy systems and internal tools to manage workflows and document activity.
Identify service issues and partner with operations leadership on resolution.
Participate in training, system updates, and continuous improvement initiatives.

Requirements

What you’ll need

Experience as a Pharmacy Technician in a healthcare setting.
A detail-oriented pharmacy technician who values accuracy and compliance.
Strong verbal and written communication skills with a calm, empathetic approach.
Ability to manage multiple priorities in a fast-paced, call-driven environment.
Experience working with pharmacy systems, patient records, or workflow platforms.
A customer-focused mindset with the ability to problem-solve efficiently.
Comfort handling sensitive patient and clinical information confidentially.
Adaptability to changing processes, systems, and priorities.
Strong organizational skills and attention to documentation standards.
A collaborative team player who partners effectively with pharmacists and peers.

Benefits

Comp & perks

Competitive Pay
Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
Growth Opportunity and Career Advancement
Agile and Adaptable team culture
Innovative and revolutionary technology solutions
A higher calling to provide quality patient care

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pharmacy technician experienceaccuracycompliancepatient medication profilesservice inquiries resolutionde-escalation techniquesworkflow managementdocumentation standardsproblem-solvingpatient records management

Soft Skills

customer serviceclear communicationactive listeningcalm approachempathymulti-priority managementadaptabilityorganizational skillscollaborationteam player