Pharmacy Intern

Dragonfly Health

Pharmacy Intern supporting customer service and operational tasks for Dragonfly Health, enhancing patient experiences and healthcare outcomes. Collaborating on projects while managing patient records and inquiries.

Posted 7/1/2026part-timeRemote • Tennessee • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact

Responds promptly and professionally to customer inquiries, working to resolve issues efficiently while supporting broader customer service goals
Collaborates with team members on a variety of projects and assignments, contributing ideas, sharing workload, and supporting team-based problem solving.
Upholds organizational policies and regulatory requirements, consistently demonstrating ethical conduct and adherence to compliance standards.
Accurately manages patient records by entering new admissions, updating demographic or status changes, processing refills, transferring patients, and completing required documentation.
Produces high quality work by maintaining accuracy, attention to detail, and thoroughness across all assigned tasks.
Delivers exceptional service to hospice partners, ensuring their needs are met with professionalism, empathy, and clear communication.
Completes all required Skill-Based Learnings to stay current on processes, systems, and professional development expectations.
Manages a high volume of inbound calls efficiently, providing timely assistance and maintaining a calm, customer focused approach.
Assists callers with service-related concerns such as package tracking and service failure reporting, including completion of CS report forms.
Supports local pharmacies by assisting with claims adjudication and contributing to fulfillment operations at designated sites when needed.
Other duties as assigned.
May assist with projects related to pharmacy and clinical practice & professional development.

Requirements

What you’ll need

High school diploma or equivalent
Must be enrolled in a school of pharmacy
Must be registered per the board of pharmacy for state residing in.
Pharmacy experience required
Demonstrated passion for improving patient experiences and healthcare outcomes
Demonstrates strong attention to detail and maintains a high level of accuracy across all tasks
Consistently adheres to all applicable privacy, security, and safety policies, ensuring compliance in daily workflow
Exhibits strong interpersonal skills and communicates effectively in verbal and written formats.
Shows drive, dedication, and a proactive approach to completing responsibilities.
Works collaboratively as a contributing and supportive team member.
Demonstrates self‑motivation.
Maintains strong organizational skills and effectively manages multiple priorities in a dynamic environment.
Applies strong problem‑solving abilities and reliably follows through on assigned tasks until completion.
Upholds exceptional personal and professional ethics aligned with company standards.
Learns new systems quickly and adapts well to ongoing changes in the practice environment
Possesses solid Windows-based computer skills and working knowledge of Microsoft applications.

Benefits

Comp & perks

Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Patient Record ManagementClaims AdjudicationService Failure ReportingAttention to DetailHigh Volume Call Management

Soft Skills

Effective CommunicationTeam CollaborationSelf-MotivationOrganizational SkillsProactive Approach

Certifications

High School Diploma or EquivalentEnrollment in a School of PharmacyRegistration per the Board of Pharmacy