Donnes

Marketing

• Coordinate the marketing team, aligning priorities and next steps;
• Maintain an active, up-to-date calendar of campaigns, launches, and content;
• Oversee the production of creative assets, materials, content, and brand activations;
• Review copy, designs, and materials before final approval, ensuring brand consistency;
• Prepare briefings and feedback, providing clarity and direction to the team and external vendors;
• Follow up on deadlines to prevent rework and delays;
• Consolidate information and report on action progress to leadership;
• Support the Commercial team with campaign materials and information;
• Ensure planned initiatives are executed with quality and consistency.

Marketing Coordinator

General

• Lead the team responsible for the operation of the Cloud Business Unit, developing people, monitoring performance, and promoting a high-performance culture
• Define priorities, assign tasks, and monitor team productivity
• Ensure compliance with SLAs and the quality of the unit's deliverables
• Monitor operational metrics, analyze variances, and drive action plans to improve results
• Identify opportunities to simplify, automate, and standardize processes
• Work collaboratively with Commercial, Pre-sales, Post-sales, Credit, Collections, Legal, and Portfolio teams, as well as vendors and business partners
• Quickly resolve operational challenges, support the team in decision-making, and ensure operational continuity
• Develop the team through feedback, performance follow-up, individual development plans (IDPs), and training initiatives
• Contribute to the evolution of tools, processes, and routines in the area, strengthening a culture of continuous improvement

Business Unit Coordinator – Cloud

Analyst

• Manage a portfolio of clients, monitoring their journey and ensuring a close, consultative relationship;
• Conduct periodic meetings, supporting clients in using the platform and improving their processes;
• Clarify questions related to accounting routines, tax matters, integrations and other solution features;
• Act as a bridge between clients and internal teams, tracking requests until resolution;
• Monitor portfolio health, identifying risks, improvement opportunities and possibilities to expand the relationship;
• Participate in building processes, playbooks, support materials and the team's knowledge base;
• Contribute to continuous improvement of the customer experience and the evolution of the operation.

Accounting Relationship Analyst – Key Account

Data Scientist

• Evoluir modelos avançados de previsão de demanda, garantindo precisão, confiabilidade e escalabilidade para apoiar decisões relacionadas à gestão de produtos perecíveis;
• Atuar em todo o ciclo de desenvolvimento dos modelos, desde a exploração dos dados até validação, implantação, monitoramento e evolução contínua em produção;
• Desenvolver soluções capazes de transformar previsões de demanda em recomendações inteligentes de compra, ampliando continuamente as capacidades de Decision Intelligence da plataforma;
• Traduzir problemas complexos de negócio em modelos quantitativos robustos, conciliando rigor estatístico e aplicação prática;
• Garantir a qualidade, escalabilidade e governança dos modelos em produção utilizando Databricks e seu ecossistema;
• Colaborar diretamente com o CTO e com o time de Produto na evolução das soluções de Ciência de Dados da empresa.

Lead Data Scientist – Forecasting, Decision Intelligence

• Monitor import processes from purchase order issuance to delivery of goods at the distribution center
• Verify and control import documentation, including Invoice, Packing List, BL/AWB, certificates and other required documents
• Register and track processes in Siscomex
• Work together with customs brokers, freight forwarders, carriers, international suppliers and internal departments to ensure operational flow
• Monitor shipments, customs clearance and deliveries, identifying deviations and helping resolve any incidents
• Oversee fiscal classifications (NCM), applicable taxes and customs regimes for operations
• Control import-related costs, including freight, insurance, storage, fees and taxes
• Maintain systems, spreadsheets and KPIs up to date, ensuring data reliability and tracking of operations

Import Analyst (Mid-level)

Customer Support

• Lead the evolution of the Customer Experience function, ensuring execution of strategic initiatives and continuous development of the team
• Develop and monitor customer experience metrics, turning data into insights and action plans that support strategic decisions and drive the function’s progress
• Lead transformation projects related to the customer journey, including process reviews, platform implementations, solution development and continuous improvement initiatives
• Work collaboratively with Commercial, Operations, Technology and other stakeholders, aligning business needs with the customer experience delivered
• Strengthen Customer Experience governance, increasing the area’s visibility, encouraging cross-team engagement, and promoting a customer-centric culture across the organization
• Lead initiatives related to Voice of the Customer management, channel programs, post-sales platforms and other projects aimed at evolving the customer experience
• Build strong relationships with teams that interact directly with customers, anticipating opportunities, identifying improvement areas and driving collaborative solutions
• Promote Customer Experience best practices through training, rituals, support materials and initiatives that enhance interaction quality across the customer journey
• Foster a culture of innovation by leveraging new technologies and AI-based solutions to optimize processes, increase efficiency and continuously improve the customer experience.

Customer Experience Coordinator

Customer Success Manager

• Serve as the primary technical reference for the HubSpot platform, ensuring its governance, continuous development, and alignment with business needs
• Design, develop and optimize workflows, pipelines, forms, automations and other platform features, ensuring scalability, efficiency and process standardization
• Provide technical leadership for CRM implementation, integration and enhancement projects, connecting HubSpot to other platforms and enterprise solutions
• Collaborate with Customer Experience, Technology, Data, Automation, Marketing, Sales and Post-sales teams, translating business needs into technical solutions that deliver value
• Promote CRM data governance and quality, ensuring information consistency, reliability of metrics and support for decision-making
• Develop dashboards, reports and KPIs that expand strategic use of the platform and support various business areas
• Identify continuous improvement opportunities, proposing new features, automations and optimizations to increase CRM potential and operational efficiency
• Act as an internal platform champion by conducting training, supporting users and promoting best practices to strengthen HubSpot adoption and strategic use
• Evaluate and implement new AI and automation applications integrated with the CRM to drive productivity gains, improve user experience and generate business insights.

CRM Specialist, HubSpot

Account Manager

• Manage and develop a strategic portfolio of clients and business partners
• Build strong relationships, acting as the primary commercial point of contact for the portfolio
• Identify opportunities for expansion, renewals, and new business development
• Prepare, negotiate, and monitor commercial proposals, ensuring a consultative approach throughout the sales cycle
• Manage the sales pipeline and keep opportunities updated in the CRM
• Maintain constant interaction with Credit, Logistics, Finance, Operations, Pre-Sales, and Portfolio teams to ensure progress of negotiations and the best customer experience
• Develop relationships with vendors and strategic partners, strengthening the business ecosystem
• Monitor portfolio metrics, contributing to achieving commercial targets and improving results
• Monitor market trends and support the development of commercial strategies

Senior Account Manager

Financial Planning and Analysis

• Act strategically within the FP&A function, owning financial analyses that support short-, medium- and long-term decision-making
• Prepare and review the budget, forecasts, financial projections and business performance analyses
• Develop cost, margin, profitability, expense and working capital studies, as well as financial KPIs
• Perform pricing analyses to support commercial decisions and improve financial efficiency
• Serve as a Business Partner to the business areas, primarily working with commercial teams, channels, portfolio owners and executive leadership
• Prepare executive presentations, management analyses and data-driven storytelling to support strategic decisions
• Build dashboards and KPIs in Power BI to monitor financial performance
• Participate in the implementation, configuration and evolution of financial systems, including integrations with ERP and planning tools
• Manage data in the company’s budgeting system, ensuring data consistency and analysis quality
• Identify opportunities for automation, process improvements and strengthening the company’s budgeting culture
• Conduct market analyses and benchmarking for the technology sector to support strategic decisions

Senior Financial Analyst – FP&A

• Serve as the operational point of reference for the Dell Enterprise unit, ensuring organized and efficient handling of requests between the manufacturer, sales team, Pre-Sales and partners;
• Prepare quotations and assist in configuring Dell infrastructure solutions, ensuring technical accuracy and timely delivery;
• Track commercial opportunities end-to-end, providing support to the Sales team and partners throughout the negotiation cycle;
• Collaborate with Dell Technologies on handling requests, negotiations and initiatives aimed at business development;
• Support commercial strategies, demand generation and opportunity development within the channel ecosystem;
• Manage and monitor the unit’s solution portfolio, contributing to business growth and identifying opportunities for improvement;
• Contribute to the improvement of team processes, ensuring operational efficiency, high-quality deliveries and excellent partner service.

Mid-level Product Analyst – Enterprise Solutions

• Be the strategic focal point for the assigned portfolio, ensuring active engagement, smooth processes and continuous delivery of value;
• Conduct onboardings, training sessions and regular follow-ups with a focus on retention and expansion;
• Lead technical implementation projects, coordinating with internal teams and ensuring deadlines and quality;
• Identify upsell and renewal opportunities and flag churn risks based on data, active listening and success metrics;
• Work with indicators such as NPS, CSAT, CES and Health Score, proposing actions for continuous improvement;
• Act as a partner to the client in solving problems with a consultative, agile and delivery-oriented approach.