Donnes

Operations

• Act as a strategic partner to commercial leadership, translating sales data into actionable guidance
• Design and enhance executive dashboards in Salesforce, ensuring clear visibility of pipeline, forecasts, targets, and account coverage
• Analyze the sales funnel, sales cycles, and manager-level performance, identifying bottlenecks and improvement opportunities
• Produce weekly and monthly reports focused on revenue predictability and commercial efficiency
• Support CRM governance, ensuring data discipline, quality, and standardization
• Contribute to the evolution of the commercial process (SOP), recommending data-driven improvements
• Support forecasting rituals and executive meetings with consistent analyses and strategic insights
• Identify automation opportunities and continuous improvement initiatives within the area

Sales Operations Analyst – Commercial Intelligence

• Lead the Controllership and Tax functions, ensuring accurate determination of results, timely financial close, compliance with tax obligations, and adherence to applicable accounting standards
• Ensure the integrity of financial statements and balance sheets, assuming technical responsibility and alignment with corporate governance standards
• Manage the relationship with external auditors, ensuring structured, transparent processes and a high level of compliance
• Design and strengthen internal controls, financial policies and governance processes, with a focus on scalability, risk mitigation and operational efficiency
• Lead initiatives to implement and advance financial systems, promoting greater integration, automation and reliability of information
• Develop and lead the direct management team, currently composed of three manager-level roles, fostering technical maturity, autonomy and business-oriented thinking
• Support the CFO and executive leadership with financial analyses, feasibility studies, project evaluations and strategic initiatives
• Participate in M&A, integration and expansion projects, assessing financial, tax and accounting impacts
• Maintain continuous alignment with the international corporate office, ensuring consistency of practices, reporting and global standards.

Finance Director – Controllership, Tax

• Work closely with leadership in an area directly tied to business results
• Engage with metrics, processes, and analyses that support strategic decisions
• Receive close mentorship and accelerated development.

Operations and Data Intern

Human Resources

• Work closely with the department leadership;
• Support HR routines;
• Organize processes;
• Monitor metrics that support people management;
• Handle controls, workflows, and provide support for the department's routines.

HR Intern, Processes

• Work closely with the operations leadership team;
• Engage with the workflows that ensure service delivery;
• Monitor performance indicators and organize the processes that support operations;
• Gain a hands-on understanding of how the operation functions;
• Develop a process-oriented perspective and work in a results-driven environment with significant learning opportunities.

Operations and Processes Intern

Sales

• Respond to leads received by the company and manage negotiations through to closing
• Conduct sales primarily via WhatsApp
• Record contacts and organize follow-ups in the CRM
• Work with monthly targets and performance tracking.

Sales Consultant

Full-stack Engineer

• Develop and evolve full stack applications with a focus on stability, performance, security, and scalability;
• Define and maintain software architectures, supporting technical decisions and engineering standards;
• Build and consume APIs, ensuring efficient integration between systems and services;
• Work in cloud environments (AWS), supporting reliability, availability, and platform growth;
• Ensure quality through good coding practices, code reviews, automated testing, and continuous refactoring;
• Monitor, analyze, and optimize application performance, observability, and efficiency;
• Serve as a technical reference, supporting team development and engineering evolution;
• Collaborate with product, design, and technology in a distributed, multidisciplinary environment;
• Actively contribute to continuous improvement of processes, technical standards, and architecture.

Full Stack Developer, Senior

System Administrator

• Direct involvement in the administration and maintenance of systems infrastructure, with a focus on reliability, security and operational efficiency in a distributed environment with international integration.
• Administration of Windows and Linux environments, including maintenance routines, performance tuning and security tasks;
• Identity, access and policy management (Active Directory);
• Operation and support of AWS environments;
• Network infrastructure management (firewalls, VPNs, switches, links and connectivity);
• Administration of essential services such as DNS, DHCP, web servers and file servers;
• Execution, validation and periodic testing of backups and recovery procedures;
• Infrastructure monitoring, incident response and troubleshooting;
• Root cause analysis and implementation of fixes and improvements;
• Organization and maintenance of technical documentation and operational standards;
• Participation in on-call shifts/standby duty, when required.

SysAdmin – Infrastructure & Cloud

Marketing

• Execute digital, social and promotional campaigns and activations;
• Monitor basic KPIs, consolidate results and prepare monitoring reports;
• Oversee production of creative assets and materials, supporting design, content and proofreading;
• Keep spreadsheets, tracking tools and calendars up to date and well organized;
• Support management of social media, influencers and content partners;
• Monitor media performance (Meta Ads and Google Ads) and suggest basic optimizations;
• Support events, product launches and activations with the team and vendors;
• Prepare quotes and manage communications and follow-up with vendors and partners;
• Ensure organization, pace and quality at every stage of execution.

Marketing Analyst

• Define brand positioning, core messaging and brand personality;
• Develop the strategic marketing plan and translate it into campaigns, a calendar and priorities;
• Lead and develop the marketing team, ensuring clarity, autonomy and consistent delivery standards;
• Approve campaigns, materials, launches and creative proposals, ensuring brand consistency;
• Integrate branding, digital, trade and communications into a single, consistent and continuous vision;
• Run 360° campaigns, connecting digital presence, brand experience, trade and performance;
• Work closely with the Sales team to align strategy, channels and conversion rhythm;
• Monitor and analyze key KPIs (sell-in, sell-out, CAC, ROI, campaign and digital performance) to inform decisions;
• Manage budget, vendors and priorities, directing investments to the highest-impact initiatives;
• Track market movements, competitors and trends to anticipate and adjust course;
• Be accountable for the brand’s coherence, performance and evolution in both the short and long term.

Head of Marketing

Customer Success Manager

• Lead onboarding for new clients, acting as the primary technical point of contact and expectations manager
• Align scope, timelines and responsibilities with all stakeholders (client and internal teams)
• Plan, organize and execute the implementation schedule, ensuring timely, high-quality deliveries
• Conduct technical and operational training to ensure correct adoption of solutions
• Serve as an active bridge between CS, Support, Product and Operations, ensuring smooth communication
• Anticipate risks and act quickly to prevent bottlenecks and rework
• Monitor activation metrics and ensure a structured handover to the Customer Success team
• Contribute to improvements in onboarding and implementation processes.

Implementation Success Manager

• Be the strategic focal point for the portfolio, ensuring active follow-up, smooth communication, and continuous value delivery
• Conduct onboardings, trainings, and follow-up rituals focused on retention and expansion
• Lead technical implementation projects, coordinating with internal teams and ensuring deadlines and quality
• Identify upsell, renewal, and churn risk opportunities based on data, active listening, and success metrics
• Work with indicators such as NPS, CSAT, CES, and Health Score, proposing continuous improvement actions
• Act as the client's partner in problem resolution with a consultative, agile, and delivery-oriented approach.

Financial Planning and Analysis

• Sustentar a operação financeira de cinco empresas, com relacionamento ativo com diversos bancos e dezenas de contas bancárias;
• Atuar como referência técnica do time financeiro, apoiando organização, priorização e padrão de execução;
• Gerir contas a pagar e contas a receber, garantindo previsibilidade e controle do fluxo de caixa;
• Conduzir a gestão de cobrança, acompanhando inadimplência, vencimentos, follow-ups e ações de recuperação;
• Operar borderôs bancários, remessas e retornos;
• Acompanhar processos de negativação (Serasa) e judicialização, quando aplicável;
• Construir e acompanhar indicadores financeiros, relatórios gerenciais e dashboards;
• Participar ativamente de projetos de melhoria, implantação e reestruturação dos processos financeiros;
• Manter interface constante com as áreas contábil, fiscal, jurídica e operações.