Digital Science

Customer Support

• About us
• We are Digital Science and we are advancing the research ecosystem.
• We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
• Your new role
• At Digital Science, we help the global research community and organizations make better, data-informed decisions. Dimensions and Altmetric are two of our flagship analytics products, used by academic institutions, publishers, funders, corporations, and government agencies to track research outputs, assess impact, and gain insights across the research lifecycle.
• As a Customer Support & Solutions Specialist, you will play a dual role:
• Support excellence — providing timely, high-quality assistance to customers and colleagues.
• Customer-facing readiness — stepping in to deliver product demonstrations, onboarding walkthroughs, or consultative training sessions for prospects and clients when needed.
• This role sits at the intersection of Success and Solutions: resolving technical queries, improving documentation, and ensuring smooth onboarding while also representing Dimensions and Altmetric confidently on calls with customers or prospects.
• Please note - due to business need, we can only accept applications from candidates who reside in Australia, where we have an established legal entity.
• If you apply from outside of this area, your application will not be considered.

Senior Customer Support and Solutions Specialist

Customer Success Manager

• Serve as the primary post-sales relationship manager for a portfolio of UK institutions using Elements and Figshare.
• Lead onboarding and training programmes, ensuring smooth adoption and early impact delivery.
• Partner with research offices and library leaders to align solution usage with strategic objectives, including REF preparation, open access compliance, and research impact reporting.
• Support institutions in capturing, curating, and showcasing research outputs, data, and impact case studies.
• Monitor customer health, identify risks, and proactively intervene to ensure retention and growth.
• Collaborate with Product teams to communicate customer needs, especially those driven by UK policy and REF cycles.
• Contribute to a knowledge-sharing culture by producing playbooks, resources, and best practices for UK engagement.
• Advocate for customers internally while promoting adoption of new features and releases.

Academic Customer Engagement Manager

Vice President

• About us
• We are Digital Science and we are advancing the research ecosystem.
• We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research.
• Digital Science products are transformative. Successful implementation often requires
• research institutions to rethink current practices to take into account the new opportunities
• available to them, and to think about new ways of engaging with the research ecosystem.
• Prospective clients frequently rely on concrete examples and leadership from experts within
• the community to be able to envision how the adoption of Digital Science products can
• benefit them.
• Thought leadership is a vital conduit between Digital Science and the academic market. As such, this role is a blend of strategic leadership, market engagement, and content delivery, to drive early engagement across key roles within the academic market.
• You will be is responsible for driving our engagement with the global academic community so that we are able to deliver on our goals.
• Academic Market Engagement
• Act as a key liaison point, and leading voice, on issues relevant to the academic market, building and maintaining relationships with key opinion leaders, researchers, and academic institutions worldwide.
• Represent the company at key academic conferences and events, delivering presentations and workshops that showcase our commitment to and understanding of the academic segment.
• Deliver a continuous programme of content, highlighting key themes relevant to the academic market.
• Serve as the internal "voice of the academic customer," providing insights that guide our go-to-market strategies.
• Represent the voice of academia within the academic segment management team, providing a critical voice that advocates for the academic user.
• Key relationships
• Given that this role will provide a bridge between Academia and the Academic Segment
• within Digital Science, we anticipate that this role will require strong relationships with:
• EVP - Academic Markets
• VP - Academic
• VP, Marketing - Academic Segment
• Marketing Segment Lead - Academic
• PR
• Digital Science Thought Leadership team
• Others within the Academic management team

VP, Academic Research – Sector Transformation

Product Manager

• About us: Digital Science advancing the research ecosystem
• DS Nova: dedicated AI innovation unit creating AI-native research tools
• Role: Principal Product Manager in DS Nova leading 0 to 1 product discovery
• Lead problem space definition, set goals, identify opportunities, conduct market research, competitive analysis, define differentiation and early commercial positioning, develop frameworks and evaluation criteria
• Collaborate with engineering and research teams to assess technical feasibility, data needs, and cost-effectiveness
• Work alongside AI systems in product discovery, translate complex AI challenges into market opportunities and user value propositions
• Define success metrics combining model performance, user experience, and business outcomes
• Shape human-in-the-loop workflows, ensure data quality and evaluation methodologies
• Guide rapid prototyping sprints, prioritize and refine features, prepare deliverables and readiness for handoff to core product teams, create and deliver demos
• Act as liaison between engineering, design, data, commercial, and client-facing teams, communicate value propositions, provide strategic feedback on technical requirements, contribute in team standups and strategic planning
• Champion responsible AI practices including bias mitigation, transparency, privacy protection, ensure explainability and documentation, balance innovation with ethics and regulatory requirements

Principal Product Manager, Analytics

Sales

• About us
• We are Digital Science and we are advancing the research ecosystem.
• We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team.
• Your new role
• We are searching for an enthusiastic and entrepreneurial-minded Enterprise Sales Manager with a strong background in solution-based SaaS selling within the Pharma/Biotech/Medical Device industry. In this pivotal role, you will be a vital member of our Corporate Sales Team, supporting Altmetric and ReadCube. Your primary focus will be on cultivating new business opportunities and nurturing relationships with existing clients. To excel, you must be sales-driven yet customer-focused, passionate about innovative technologies, and adept at solving customer challenges through our cutting-edge solutions.
• In this role, you will operate as a hunter-seller, combining industry expertise with exceptional sales acumen to uncover new opportunities, deliver innovative solutions, and exceed revenue goals. You will be instrumental in aligning our cutting-edge SaaS solutions with the evolving needs of the life sciences market.
• This is not just a sales role. It’s a leadership role in how Digital Science connects with the market. You will be expected to think and act like an owner, with full accountability for your territory and opportunities.

Enterprise Sales Manager – Life Sciences, Pharma/Biotech/Med Device

• Lead the definition of problem spaces, set clear goals, and identify opportunities aligned with market drivers and business models.
• Conduct market research and competitive analysis; synthesize findings into concise presentations for senior leadership.
• Define differentiation strategies and contribute to early commercial positioning.
• Develop frameworks and evaluation criteria to guide Nova projects from concept to handoff.
• Collaborate with engineering and research teams to assess technical feasibility, data needs, and cost-effectiveness.
• Work alongside AI systems as co-pilots in product discovery, leveraging machine intelligence while applying human judgment.
• Translate complex AI challenges into clear market opportunities and user value propositions.
• Define success metrics that combine model performance, user experience, and business outcomes.
• Shape human-in-the-loop workflows that balance automation with expert judgment.
• Ensure data quality and evaluation methodologies are established early in each project.
• Guide rapid prototyping sprints and iterative development cycles; prioritize and refine features based on user validation.
• Prepare deliverables and ensure readiness for handoff to core product teams; create and deliver compelling demos.
• Act as a primary liaison between engineering, design, data, commercial, and client-facing teams; communicate value propositions to stakeholders.
• Champion responsible AI practices including bias mitigation, transparency, and privacy protection; ensure explainability and documentation of AI capabilities and limitations.

• About us
• We are Digital Science and we are advancing the research ecosystem.
• We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
• Digital Science is building the research system of the future, and AI is central to that transformation. DS Nova is our dedicated AI innovation unit made up of nimble, autonomous, cross-functional squads that focus on rapidly prototyping and validating AI-native research tools.
• We operate with a startup mindset inside Digital Science, moving from concept to user-validated prototype in short cycles with a philosophy of “fail fast or prove fast.” DS Nova has a dual purpose: creating breakthrough AI products for researchers and pioneering new approaches to product development that can influence how Digital Science builds and validates products more broadly.
• This isn’t a traditional product management role. We're not looking for someone to manage feature backlogs or incrementally optimize existing products. We’re looking for someone who thrives in ambiguity, who wants to invent what doesn’t yet exist, and who can translate between human needs and AI solutions.
• The Role
• We are seeking an experienced Product Manager to join a DS Nova squad and work with engineers, designers, AI researchers, and domain experts. This role is focused on 0 to 1 product discovery and development, leading rapid prototyping cycles with continuous validation from real users and stakeholders.
• You will own the definition of problem spaces, translate complex technical challenges into market opportunities, and guide early-stage products through proof-of-concept phases toward potential transition into core product teams. You will also help DS Nova refine product development methodologies that may be adopted across all of Digital Science.
• Please note - due to business need, we can only accept applications from candidates who reside in the following locations where we have established legal entities: East Coast of the US, within EST time zone, UK, Spain, Germany, Romania.
• If you apply from outside of these areas, your application will not be considered.
• Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly.

• About us
• We are Digital Science and we are advancing the research ecosystem.
• We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team.
• Digital Science is building the research system of the future, and AI is central to that transformation. DS Nova is our dedicated AI innovation unit made up of nimble, autonomous, cross-functional squads that focus on rapidly prototyping and validating AI-native research tools.
• We operate with a startup mindset inside Digital Science, moving from concept to user-validated prototype in short cycles with a philosophy of “fail fast or prove fast.” DS Nova has a dual purpose: creating breakthrough AI products for researchers and pioneering new approaches to product development that can influence how Digital Science builds and validates products more broadly.
• This isn’t a traditional product management role. We're not looking for someone to manage feature backlogs or incrementally optimize existing products. We’re looking for someone who thrives in ambiguity, who wants to invent what doesn’t yet exist, and who can translate between human needs and AI solutions.
• The Role
• We are seeking an experienced Product Manager to join a DS Nova squad and work with engineers, designers, AI researchers, and domain experts. This role is focused on 0 to 1 product discovery and development, leading rapid prototyping cycles with continuous validation from real users and stakeholders.
• You will own the definition of problem spaces, translate complex technical challenges into market opportunities, and guide early-stage products through proof-of-concept phases toward potential transition into core product teams. You will also help DS Nova refine product development methodologies that may be adopted across all of Digital Science.
• Please note - due to business need, we can only accept applications from candidates who reside in the following locations where we have established legal entities: East Coast of the US, within EST time zone, UK, Spain, Germany, Romania.
• If you apply from outside of these areas, your application will not be considered.
• If you are applying please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly.

Operations

• Develop and continuously improve scalable product discovery processes, rituals, and tools to enhance participant recruitment, scheduling, incentive management, data collection, synthesis, and archival — all within a GDPR-compliant framework.
• Drive the communication of high-quality, engaging user insights across product teams and the broader organization, with a focus on specific segments and improved self-service access to research data.
• Create, maintain, and automate standardized design documentation and templates to improve consistency, efficiency, and scalability of design practices.
• Manage design team-specific tools, including usage tracking, cost reporting, and experimentation with responsible AI tools to enhance discovery and design workflows.
• Support the definition, tracking, and reporting of key design metrics — both quantitative and qualitative — to measure the impact of user-facing design and internal DesignOps initiatives.
• Collaborate with cross-functional teams to maintain centralized accessibility documentation, tooling, and compliance efforts across products.
• Assist design leadership in implementing quality assurance processes to ensure high design standards, reduce revisions, and deliver a consistent user experience.
• Strengthen collaboration between design, product, and engineering teams by fostering clear communication channels, regular feedback cycles, and a culture of transparency and teamwork.

Senior Design Operations Specialist

• Act as a trusted product expert with deep knowledge of the business, customer needs, and technology.
• Provide clear visibility into the product roadmap and inspire confidence across stakeholders.
• Define and track measures of success and regularly report performance.
• Apply practical, fit-for-purpose product management methodologies.
• Drive long-term product vision and roadmap aligned with growth, customer satisfaction, and competitiveness.
• Use data and customer insights to identify innovation opportunities and guide prioritization.
• Monitor performance and market trends to inform strategy and optimize features.
• Lead the full product lifecycle from ideation to sunset, ensuring timely and high-quality delivery.
• Generate, validate, and document product ideas and requirements (PRDs, epics, user stories).
• Collaborate with UX, support, and sales teams to integrate customer feedback and research into design and conduct client meetings or site visits.
• Support successful adoption of products through collaboration with Customer Success and Support; create adoption materials and assist go-to-market efforts.
• Part of the global Product Management team; reports to Mark Moreau.

Manager

• The Opportunity:
• As our L&D Manager, you will be instrumental in designing, implementing, and managing comprehensive learning programs that align with our strategic goals and support employee growth. You'll play a key role in embedding our new LMS platform, driving content creation, and leveraging our internal network of Learning Champions to amplify L&D initiatives across the organization.
• What You'll Do:
• Learning Technology & LMS: Be the driving force behind our new LMS, building self-service learning pathways, curating content, and using data to continuously improve the learner experience. You'll be comfortable authoring new courses using tools like Rise and Articulate.
• Learning Champion Management & Empowerment: Onboard, train, and support our network of Learning Champions, empowering them to foster peer-to-peer learning and gather crucial feedback from their teams.
• Learning Design & Delivery: Partner with business leaders to create tailored, scalable learning pathways, continuously improving core programs like onboarding and line manager development. You'll design engaging e-learning sessions and develop interventions to enhance AI capability and key organizational competencies.
• Vendor Management: Manage vendor relationships, lead the procurement of new learning solutions, and ensure projects stay on budget.
• Stakeholder Collaboration & Communication: Partner closely with People and Strategic Partners to ensure L&D initiatives are aligned with business needs and communicate effectively across the organization.
• Evaluation & Reporting: Establish metrics, track effectiveness, and regularly report on the impact and ROI of our learning programs, using analytics to inform future decisions.

Learning and Development Manager

Product Marketing

• Develop differentiated positioning and messaging for metaphacts’ product suite and tailor messaging to customer needs, industries, and use cases.
• Collaborate with product management to translate technical features into business-friendly language and maintain buyer personas and competitive messaging frameworks.
• Lead launches of new features and releases with clear playbooks and narratives; coordinate with Marketing, Sales, Product, and Customer Success to execute campaigns.
• Create launch assets such as whitepapers, blog posts, and customer stories.
• Equip Sales and Partner teams with pitch decks, battlecards, objection handling guides, product briefs, demo scripts, and proof-of-concept strategies for key verticals (Pharma, Engineering, Finance).
• Host internal enablement sessions on product positioning and support Customer Success and Sales in identifying case studies and promoting advocacy.
• Collect and analyze market intelligence, competitor data, customer feedback, and monitor trends in AI, knowledge graphs, and Semantic Web to inform positioning and roadmap.

Product Marketing Manager

• About us
• We are Digital Science and we are advancing the research ecosystem.
• We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
• Your new role - As our Product Marketing Manager, you will be part of our Product Marketing team with Metaphacts, one of Digital Science’s newest portfolio products. At Metaphacts, we empower organizations to unlock the full potential of their data through AI and knowledge graph technology. We're seeking a Product Marketing Manager to shape and articulate the value of our products in a way that resonates with technical and business stakeholders across industries. As a member of the Product Marketing team, you will partner with all areas of Digital Science,shaping and articulating the value of our products in a way that resonates with both technical and business stakeholders across industries. In your role as Product Marketing Manager, you will drive market awareness, enable sales and contribute to product strategy. You'll translate complex capabilities into compelling messaging, enable go-to-market execution and position Metaphacts as a leader in AI and semantic knowledge solutions.
• Product Positioning & Messaging
• Develop differentiated positioning and messaging for metaphacts’ product suite
• Tailor messaging to customer needs, industries, and use cases
• Collaborate with product management to translate technical features into business-friendly language
• Maintain buyer personas and competitive messaging frameworks
• Go-to-Market Strategy
• Lead launches of new features and releases with clear playbooks and narratives
• Coordinate with Marketing, Sales, Product, and Customer Success to execute campaigns
• Create key launch assets like whitepapers, blog posts, and customer stories
• Sales Enablement & Training
• Equip Sales and Partner teams with pitch decks, battlecards, objection handling guides, and product briefs
• Develop demo scripts and proof-of-concept strategies for key verticals such as Pharma, Engineering and Finance
• Host internal enablement sessions on product positioning
• Market & Customer Insights
• Collect and analyze market intelligence, competitor data, and customer feedback
• Monitor trends in AI, knowledge graphs, and Semantic Web to inform positioning and roadmap
• Support Customer Success and Sales in identifying case studies and promoting advocacy