Product Designer, UI/UX
Hapana
Senior Design Operations Specialist
Digital Science
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Develop and continuously improve scalable product discovery processes, rituals, and tools to enhance participant recruitment, scheduling, incentive management, data collection, synthesis, and archival — all within a GDPR-compliant framework.
- Drive the communication of high-quality, engaging user insights across product teams and the broader organization, with a focus on specific segments and improved self-service access to research data.
- Create, maintain, and automate standardized design documentation and templates to improve consistency, efficiency, and scalability of design practices.
- Manage design team-specific tools, including usage tracking, cost reporting, and experimentation with responsible AI tools to enhance discovery and design workflows.
- Support the definition, tracking, and reporting of key design metrics — both quantitative and qualitative — to measure the impact of user-facing design and internal DesignOps initiatives.
- Collaborate with cross-functional teams to maintain centralized accessibility documentation, tooling, and compliance efforts across products.
- Assist design leadership in implementing quality assurance processes to ensure high design standards, reduce revisions, and deliver a consistent user experience.
- Strengthen collaboration between design, product, and engineering teams by fostering clear communication channels, regular feedback cycles, and a culture of transparency and teamwork.
Requirements
- Proven experience in a DesignOps, ResearchOps, or similar operational role within a modern product organization.
- Deep understanding of design processes, systems, and tools, with a demonstrated track record of implementing and scaling successful design operations strategies.
- Experience analyzing, optimizing, and scaling product discovery and design workflows, with a strong grasp of lean and agile methodologies.
- Proficiency with modern design and research tools such as Figma, Dovetail, UserInterviews, and Coda; familiarity with accessibility tools (e.g., Stark), design-related AI tools (e.g., Lovable), and basic front-end development is a plus.
- Strong problem-solving mindset with the ability to proactively identify inefficiencies, navigate ambiguity, and drive effective solutions.
- Excellent written, verbal, and visual communication skills — capable of articulating complex operational ideas and presenting them with clarity and impact.
- Experience mentoring and supporting both designers and non-designers in adopting and understanding DesignOps practices.
- Collaborative, humble, and consultative approach — thrives in team environments that value low-ego, high-impact contributions.
- Nice to Have:
- Familiarity with WCAG guidelines, assistive technologies, and inclusive design principles, advocating for accessibility within cross-functional teams, from initial concept and research through to testing and launch.
- Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.
