Digital Science

Security Analyst

• Track and drive remediation of all information security related findings from internal audits, external audits, penetration tests and tabletop exercises. Maintain accurate registers, hold action owners to deadlines and escalate issues based on risk exposure.
• Coordinate information security evidence and inputs across multiple business areas.
• Chase and track all information security compliance deliverables, making sure requests from regulators compliance and audit are answered accurately and on time.
• Prepare progress updates on open findings, compliance deliverables and regulatory action items for stakeholders.
• Run and analyse phishing simulation campaigns, using the results to shape targeted awareness activity.
• Support the development and maintenance of information security metrics, dashboards and reporting to governance forums and senior management.
• Support the production of quarterly metrics and GRC assessments reports.
• Support internal audits and drive corrective actions through to closure, keeping registers current and accurate.
• Support ongoing alignment with information security frameworks including ISO 27001, Cyber Essentials, NIST 800-218 and TISAX and assess security controls against them, providing recommendations for improvement.
• Administer GRC tooling supports the security team and wider business areas with tracking and reporting that give clear visibility of where things stand.
• Build solid working relationships with action owners, compliance, risk and audit so that chasing things down does not become adversarial.
• Provide support for security monitoring and incident handling.
• Partner with technical teams to support investigations and analysis of security issues.

Research Scientist

• Define and execute Digital Science's researcher growth strategy, ensuring the channel delivers measurable contribution to company and segment growth objectives.
• Build the programs and operating models that convert researcher engagement into commercial outcomes — from first adoption through retention and cross-product expansion.
• Partner with Product, Marketing, and segment leaders (Academic, Enterprise, Government, Publisher) to prioritize investments and align initiatives with market priorities.
• Build and scale a global researcher community — including ambassador and advocacy programs — that drives awareness, engagement, and commercial growth.
• Develop and optimize direct-to-researcher commercial motions that convert engagement into revenue, pipeline, institutional demand, and customer expansion.
• Monitor channel performance against targets, flagging risks early and acting decisively.
• Build alignment across market, product, marketing, and commercial leaders, establishing shared goals and operating rhythms for coordinated execution.
• Define the metrics that quantify the channel's contribution — revenue, pipeline, conversion, retention, lifetime value, cross-product adoption, and community engagement — and drive continuous improvement through experimentation and analysis.
• As a member of the Commercial Leadership Team, embed researcher engagement into portfolio planning and product investment decisions, serving as the executive voice for researcher growth at the highest levels of the company.

Senior Vice President, Researcher Growth

Operations

• - **Cloud Infrastructure Leadership **- Lead the design, implementation and optimisation of the company’s cloud infrastructure, focussing primarily on AWS and GCP to meet current and future business requirements.
• - **Strategy Development **- Define and execute a cloud strategy that supports scalability, cost efficiency and business continuity while aligning supporting capabilities (monitoring, alerting, tooling), company objectives and Technology/Product roadmaps. Work with Senior Leadership and key stakeholders to align the infrastructure strategy with the overall business objectives and develop a strategic roadmap ensuring that Infrastructure Operations supports business goals.
• - **Leadership **- Lead and mentor teams of DevOps/SRE/Infrastructure Engineers with a focus on continuous professional development and high performance.
• - **Operational Excellence** - Gather and document operational requirements centred around contractual compliance, business needs and industry best practice. Utilise these requirements to design appropriate monitoring, alerting and incident response practices. Identify and implement automation candidates to further maximise the efficiency of the teams. Ensure 24/7/365 operational stability and performance of infrastructure, meeting or exceeding business requirements. Oversee capacity planning, change management and performance tuning to optimise performance while ensuring scalability, high availability and preparation for disaster recovery across all infrastructure aspects.
• - **Security and Compliance** - Collaborate closely with the security team to ensure that infrastructure adheres to and aligns with required frameworks, policies, procedures and evidence gathering requirements (spanning ISO 27001, ISO 27701, Cyber Essentials). Oversee the successful operation of Disaster Recovery and Business Continuity plans in collaboration with the Security team and ensure these are regularly tested and continuously improved.
• - **Collaboration** - Partner with the Development, Product, Security and Business teams to ensure the business requirements are understood, met and reported on to ensure the smooth delivery of infrastructure services across the organisation.
• - **Vendor Management** - Manage key vendor relationships with cloud service providers and other 3rd party vendors. Horizon scan for new products and features which can be leveraged to improve the return on infrastructure investment.
• - **Budget Management **- Contribute to the development, management and reporting of the infrastructure operations budget, forecasting needs according to business requirements.

VP Infrastructure Operations

• Cloud Infrastructure Leadership - Lead the design, implementation and optimisation of the company’s cloud infrastructure, focussing primarily on AWS and GCP to meet current and future business requirements.
• Strategy Development - Define and execute a cloud strategy that supports scalability, cost efficiency and business continuity while aligning supporting capabilities (monitoring, alerting, tooling), company objectives and Technology/Product roadmaps. Work with Senior Leadership and key stakeholders to align the infrastructure strategy with the overall business objectives and develop a strategic roadmap ensuring that Infrastructure Operations supports business goals.
• Leadership - Lead and mentor teams of DevOps/SRE/Infrastructure Engineers with a focus on continuous professional development and high performance.
• Operational Excellence - Gather and document operational requirements centred around contractual compliance, business needs and industry best practice. Utilise these requirements to design appropriate monitoring, alerting and incident response practices. Identify and implement automation candidates to further maximise the efficiency of the teams. Ensure 24/7/365 operational stability and performance of infrastructure, meeting or exceeding business requirements. Oversee capacity planning, change management and performance tuning to optimise performance while ensuring scalability, high availability and preparation for disaster recovery across all infrastructure aspects.
• Security and Compliance - Collaborate closely with the security team to ensure that infrastructure adheres to and aligns with required frameworks, policies, procedures and evidence gathering requirements (spanning ISO 27001, ISO 27701, Cyber Essentials). Oversee the successful operation of Disaster Recovery and Business Continuity plans in collaboration with the Security team and ensure these are regularly tested and continuously improved.
• Collaboration - Partner with the Development, Product, Security and Business teams to ensure the business requirements are understood, met and reported on to ensure the smooth delivery of infrastructure services across the organisation.
• Vendor Management - Manage key vendor relationships with cloud service providers and other 3rd party vendors. Horizon scan for new products and features which can be leveraged to improve the return on infrastructure investment.
• Budget Management - Contribute to the development, management and reporting of the infrastructure operations budget, forecasting needs according to business requirements.

• As our VP of Infrastructure Operations, you will be part of our Technology team, overseeing the strategy, design and management of our (predominantly) cloud infrastructure which centres on AWS and GCP.
• You will lead cross-functional teams, manage vendor relationships and ensure the reliability, performance, availability and efficiency of cloud services in a fast-paced, high growth environment.
• Lead the design, implementation and optimisation of the company’s cloud infrastructure, focussing primarily on AWS and GCP to meet current and future business requirements.
• Define and execute a cloud strategy that supports scalability, cost efficiency and business continuity.
• Collaborate closely with the security team to ensure that infrastructure adheres to required frameworks, policies, procedures and evidence gathering requirements.
• Partner with the Development, Product, Security and Business teams to ensure the business requirements are understood, met and reported on to ensure the smooth delivery of infrastructure services across the organisation.

People Operations

• Provide expert administrative support across the full employee lifecycle globally — including onboarding (I-9 verification), employment changes, absences, benefits, and offboarding.
• Process bi-weekly US payroll and support monthly payroll in European and Australian markets; maintain accurate colleague data across the HRIS in compliance with local labour laws.
• Serve as the primary contact for colleague and manager enquiries on people policies, procedures, and HRIS; monitor the ticketing system to ensure requests are triaged, actioned, and resolved to SLA.
• Maintain the internal people knowledge base and coordinate ISO audit preparation, including record-keeping, stakeholder liaison, and compliance documentation management.
• Act as first-line support for HRIS enquiries, providing basic training and resolving routine issues; assist in creating standard reports and maintaining documentation of procedures, settings, and workflows.
• Identify automation and process improvement opportunities; support system upgrades, integrations, and new implementations to meet Digital Science's operational needs.
• Investigate and resolve people operations issues by applying established policies and controls; coordinate with employees, managers, People Partners, and vendors to enable timely resolution.
• Identify recurring issues, data inconsistencies, or process gaps and contribute recommendations for improvement.
• Regularly identify and implement ways of working improvements; act as a bridge between the people team and the business to drive automation, simplification, and process efficiency.
• Use people data and HR analytics to identify trends, surface risks, and inform priorities; contribute to regular reporting on people metrics and advocate for the employee experience using lifecycle and pulse survey insights.
• Invest in personal and professional growth, engage in cross-functional knowledge sharing, and foster a collaborative, innovative team environment.

People Operations Specialist

Customer Support

• Deliver responsive, high-quality technical support for both Figshare and Elements users, including researchers, administrators, and institutional IT teams.
• Triage incoming support tickets, troubleshoot issues, identify resolution paths, and communicate clearly and empathetically with users throughout the ticket lifecycle.
• Escalate complex issues appropriately to product, engineering, or implementation teams, while ensuring clear documentation and follow-through.
• Support configuration and change requests by applying database or UI-level customizations according to client needs and documented specifications.
• Contribute to a shared knowledge base by drafting, editing, and maintaining internal documentation, canned responses, and external help resources.
• Stay current with product updates and releases to ensure accurate, timely advice and troubleshooting for new features and known issues.
• Assist implementation and onboarding efforts by supporting configuration tasks, staging environments, or basic client training as needed.
• Develop cross-product knowledge across Figshare and Elements to support customers with integrations or workflows that span multiple Digital Science tools.
• Participate in regular team standups and knowledge-sharing sessions, offering input on ticket handling and lessons learned.
• Collaborate with support peers, product teams, and customer engagement teams to continuously improve support processes and advocate for the user experience.
• Track and update relevant systems and customer summaries to ensure accurate context and continuity of support.

Customer Support Specialist

• Partner as a trusted senior security advisor with engineering and product teams to embed secure-by-design principles early in the software development lifecycle.
• Lead Cloud Security Assessments and design robust technical security controls to proactively identify, prioritize, and remediate architectural vulnerabilities.
• Review and challenge proposed technology solutions and architectural designs, offering authoritative guidance to continuously raise the security maturity of our infrastructure teams.
• Champion secure AI adoption by evaluating the data and security risks of emerging AI tools and workflows, ensuring they are deployed responsibly across the organization.
• Drive incident response and vulnerability management initiatives, coordinating containment, eradication, and recovery efforts to safeguard business continuity.
• Interrogate security data from across our global environment to surface trends, identify systemic weaknesses, and flag emerging threats before they materialize into incidents.
• Optimize and manage core security technologies—including GRC reporting and threat detection platforms—to turn external threat intelligence into actionable defense strategies.
• Own and deliver key strategic TechSec workstreams from initiation to completion, ensuring strong governance and transparent stakeholder communication throughout the project lifecycle.

Senior Security Analyst

Sales

• Erstberatung von Interessierten zu den Bildungsangeboten vor allem im Bereich IT und Business-Weiterbildungen
• Gewinnung von Interessentinnen und Interessenten für die gemeinsame Mission
• Operative Begleitung der Teilnehmenden durch alle Phasen bis zum Kursstart
• Strukturierte Steuerung der CRM-Datenpflege und konsequente Durchführung von Follow-up-Aktivitäten
• Unterstützung bei der Beantragung von Bildungsgutscheinen und in der Kommunikation mit Arbeitsvermittlungen
• Sicherstellung einer positiven Candidate Experience durch kontinuierliche Erreichbarkeit für Rückfragen

Junior Sales Manager – Bildungsberater, Vollzeit

Business Intelligence Developer

• Collaborate with cross-functional teams to identify, collect, and validate data sources and analytics requirements
• Design, develop, implement and maintain data systems and ETL/ELT processes that support data processing, data integration, and data transformation.
• This includes the set up and management of Digital Science’s Fivetran instance, as well as developing and maintaining code base in cloud functions/GBQ pipelines for API calls to non-Fivetran supported data sources
• Develop and maintain data transformation and modelling processes using Dataform or dbt
• Implement and maintain best practices for data governance, data security, and data quality, alerting systems and CI/CD processes
• Play a central role in business system procurement and change management processes, to advise on the downstream impact for reporting and analytics of system modification, integration and implementation
• Stay current with industry trends and technologies to identify opportunities for innovation and improvement

Senior Business Intelligence Data Engineer

Analyst

• Monitor and track competitor activity, market developments and industry news across STM and adjacent markets.
• Maintain structured trackers and briefing documents to keep the team informed of key developments.
• Conduct desk research and secondary research to support ongoing strategic projects, with the assistance of a variety of AI tools.
• Summarise findings from multiple sources into clear, concise written outputs.
• Assist in analysing market trends, competitive positioning and growth dynamics under the guidance of senior team members.
• Help prepare materials that contribute to strategic reviews, including data gathering, slide drafts and supporting documentation.
• Flag relevant findings and patterns to the wider team as they emerge from ongoing research.
• Work closely with colleagues in strategy, commercial and product teams to understand their research needs.
• Share research outputs clearly and proactively, asking questions when priorities or scope are unclear.
• Contribute ideas to improve how the team collects and organises intelligence over time.

Strategy Analyst

Security Operations

• Work with various stakeholders from across the group, to ensure security operations practices, policies, and systems are robust, pragmatic and aligned with strategic objectives.
• Define, build, and maintain a comprehensive security operations architecture that addresses current and emerging threats.
• Manage delivery of cyber security projects and co-ordinate business security initiatives to support the organisation’s security posture and strategic goals.
• Provide expert consultancy to technology teams on both reactive (day-to-day issues) and proactive (strategic) security matters.
• Maintain Security Operations documentation, records and evidence to support security assessments, audits, and compliance with legal, regulatory and customer requirements.
• Oversee and enforce adherence to technical security policies, standards, best practices, and customer requirements.
• Lead the monitoring, detection, and investigation of security events & alerts; maintain and improve security control automation, logging, alerting, vulnerability scanning and threat detection capabilities.
• Own incident response procedures; coordinate incident handling, ensure relevant stakeholders and third parties are engaged, lead follow-up actions until resolution.
• Manage and oversee security testing: internal automated technical controls capture and scans, third-party assessments, penetration tests, ensuring findings are tracked and remediated.
• Ensure security controls and processes are integrated across systems, applications, and cloud infrastructure.
• Develop KPIs, SLAs, dashboards to measure and report performance, including response times, false positives, remediation progress etc.
• Stay up-to-date with regulatory/compliance frameworks (e.g. EU Cyber Resilience Act, EU AI Act, ISO 27001, GDPR, PCI-DSS, NIST,NCSC), threat landscape changes and emerging technologies.
• Work across the organisation and beyond to promote best practice across Digital Science, making recommendations for improvements to cyber security practices in line with industry standards and learnings from security incidents.
• Prepare cyber security responses and evidence for internal and external parties.
• Take an active role in information security forums, councils and communities within and outside of the organisation.

Security Operations Lead

General Counsel

• Supervising a junior team member and acting as a senior representative of the legal team.
• Drafting, reviewing and negotiating all types of commercial contracts – both simple and complex – including customer agreements, vendor agreements, reseller agreements, data licences and NDAs.
• Supporting sales activities, including reviewing proposals, providing RFP support and reviewing contract redlines.
• Advising on new laws and regulations (including data privacy), developing internal policy documentation and processes, legal templates and online terms.
• Supporting internal projects such as integrating new businesses acquired via M&A, advising on new product releases and information security improvements.
• Driving the adoption of new technologies, automated ways of working and improved processes within the legal team.
• Acting as a direct point of contact for business teams including HR, group IT, marketing, sales, product and technology, taking the lead on specific product and legal areas.

Security Analyst

Senior Vice President, Researcher Growth

VP Infrastructure Operations

VP Infrastructure Operations

VP Infrastructure Operations

VP Infrastructure Operations

People Operations Specialist

Customer Support Specialist

Senior Security Analyst

Junior Sales Manager – Bildungsberater, Vollzeit

Senior Business Intelligence Data Engineer

Strategy Analyst

Security Operations Lead

Head of Legal