Diebold Nixdorf

Field Engineer

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
• Updates the dispatch function on all unforeseen issues.
• Provides detailed briefings on all performed activities.
• Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.

Field Service Technician

• Installs, debugs and provides technical maintenance for product and component hardware and software.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs.
• Inspects products for correct operation and resolves noted issues.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Associate Field Service Technician

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Installs, debugs and provides technical maintenance for product and component hardware and software.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services and completes all required paperwork.

• - Gains familiarity with Field Service Technician practices and procedures.- With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.- Performs hardware repairs on a component level.- Cleans and adjusts mechanical components.- Configures and installs applicable software.- Preventive Maintenance: Performs routine checks according to documented procedures.- Refills consumables as directed.- IMAC/R: Installs, moves, adds, changes and removes hardware and software products.- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.- Participates in regular hardware and software trainings (on the job, classroom and web based).- Participates in the implementation of measures to achieve agreed KPIs.- Assists with special projects as assigned.

• Installs, debugs and provides technical maintenance for product and component hardware and software.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Installs, debugs, and provides technical maintenance for product and component hardware and software.
• Provides scheduled inspection, cleaning, and other services and performs minor product repairs.
• Inspects products for correct operation and resolves noted issues.
• Schedules services, completes required paperwork, and works with customers on service delivery.

• Installs, debugs and provides technical maintenance for product and component hardware and software.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery.