Field Service Technician

Diebold Nixdorf

Field Service Technician installing, debugging, and maintaining hardware and software solutions for banking and retail. Ensuring customer satisfaction and proper product functionality across assigned territory.

Posted 7/13/2026full-timeTucson • Arizona • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical maintenance skills for hardware and software, with a focus on customer service and effective communication. Capable of managing inventory and scheduling services while adhering to safety and operational standards.

Highest-signal resume keywords

Field Services ExperienceTechnical Maintenance SkillsCustomer Service SkillsPC LiteracyITIL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical MaintenanceProduct InspectionMinor RepairsInventory ManagementScheduled Services

Soft Skills

Communication SkillsOrganizational SkillsSense of UrgencyProfessional PresenceTeam Collaboration

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesITILCustomer SatisfactionHeavy LiftingShift Adaptability

About the role

Key responsibilities & impact

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.
PC literacy and good knowledge and application of the relevant tools and methods.
Product knowledge of relevant industry and basic ITIL skills preferred.
Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
Acceptance of exposure to the outside elements.
Shift adaptability, which would include an on-call rotation for evenings and weekends.
Exceptional customer service skills are needed.
Ability to organize and inventory truck stock parts and tools.
Sense of urgency, organizational skills, professional presence and work in team environment.
Ability to pass MVR, background and drug test where required.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off