Diebold Nixdorf

Field Engineer

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Field Service Technician

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Security Engineer

Associate Security Technician

• 熟悉現場服務技術人員的實踐和程序
• 參與指定的硬體和軟體培訓（在職培訓、課堂培訓和網絡培訓）
• 利用迪堡多富的診斷工具來執行故障排除
• 進行硬體維修和維護
• 清潔，調整和配置組件
• 配置和安裝適用的軟體
• 根據文件程序執行例行檢查
• 指導和培訓客戶使用和操作已安裝的硬體和軟體
• 參與實施各項措施，以實現商定的關鍵績效指標
• 協助完成指定的特殊項目

Associate Field Service Technician

• Performs preventive maintenance and repairs on equipment systems (e.g., mechanical, electrical)
• Assesses and recommends equipment improvements to enhance availability, capacity, and performance
• Conducts equipment failure analyses (including preventive and unplanned maintenance)
• Troubleshoots and diagnoses equipment issues
• Prepares technical reports to document equipment modifications and maintenance procedures
• Provides service and customer support during field visits or dispatches
• Coordinates workflow with the schedule/calendar
• Manages all on-site installation, repair, maintenance, and testing tasks
• Diagnoses faults or technical problems and determines appropriate solutions
• Produces timely and detailed service reports
• Documents processes
• Operates company vehicle safely and uses field automation systems
• Follows all company procedures and protocols
• Cooperates with the technical team and shares information across the organization
• Understands customer requirements and provides appropriate recommendations and communications
• Builds positive relationships with customers.

• Installs, debugs and provides technical maintenance for product and component hardware and software.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery.

• Instala, depura y proporciona mantenimiento técnico para el hardware y software de productos y componentes.
• Proporciona inspecciones programadas, limpieza y otros servicios, y realiza reparaciones menores.
• Inspecciona los productos para verificar su correcto funcionamiento y resuelve los problemas detectados.

Public Relations

• Instala, depura e fornece manutenção técnica para hardware e software de produtos e componentes, principalmente nas instalações do cliente.
• Realiza inspeções programadas, limpeza e outros serviços, além de executar pequenos reparos de produtos dentro de uma área designada.
• Inspeciona produtos para verificar o funcionamento correto e resolve os problemas observados e/ou os encaminha conforme o procedimento estabelecido.
• Agenda os serviços, completa toda a documentação necessária e trabalha com os clientes para garantir a satisfação com a prestação de serviços e o entendimento da funcionalidade do produto.

Técnico Eletrônico

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Performs all incident handling, preventive maintenance. Incident Handling: Utilizes diagnostic tools to perform troubleshooting of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
• Updates the dispatch function on all unforeseen issues.
• Provides detailed briefings on all performed activities.
• Proactively informs customers about status, progress and outcomes.
• Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.
• Actively uses corporate tools and processes for knowledge sharing and information gathering.

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