Diebold Nixdorf

Field Engineer

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Perform scheduled inspections, cleaning, and other services.
• Perform minor product repairs within an assigned territory.
• Inspect products for correct operation and resolve issues or escalate according to established procedures.
• Schedule services and complete all required paperwork.
• Work with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Utilize diagnostic tools to troubleshoot hardware and software failures.
• Perform component-level hardware repairs.
• Clean and adjust mechanical components.
• Configure and install applicable software.
• Perform routine preventive-maintenance checks and refill consumables.
• Install, move, add, change, and remove hardware and software products.
• Instruct and train customers on usage and operation of installed hardware and software.
• Participate in hardware and software training, KPI initiatives, and special projects.

Field Service Technician

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory.
• Inspect products for correct operation, resolve issues, and escalate according to established procedures.
• Schedule services, complete required paperwork, and work with customers to ensure service satisfaction and product understanding.
• Troubleshoot hardware and software failures using diagnostic tools.
• Perform component-level hardware repairs; clean and adjust mechanical components.
• Configure and install applicable software.
• Refill consumables as directed.
• Install, move, add, change, and remove hardware and software products.
• Instruct and train customers on installed hardware and software usage.
• Participate in hardware and software training, KPI initiatives, and special projects.

• Asistir a los servicios asignados en los tiempos establecidos y cerrarlos en línea
• Completar las tareas asignadas con eficiencia y eficacia
• Llenar las ordenes de servicios
• Hacer el mejor uso de las aplicaciones suministradas por la empresa
• Cumplir con los cursos asignados antes de las fechas establecidas
• Asistir a los clientes externos en la solución de problemas y/o averías relacionadas a hardware, mantenimiento, reparación, configuración e instalación de dispositivos electrónicos, entre otros

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory
• Inspect products for correct operation and resolve or escalate issues according to established procedures
• Schedule services, complete required paperwork, and work with customers to ensure service satisfaction and product understanding
• Troubleshoot hardware and software failures using diagnostic tools
• Perform component-level hardware repairs and clean and adjust mechanical components
• Configure and install applicable software
• Install, move, add, change, and remove hardware and software products
• Instruct and train customers on installed hardware and software usage
• Participate in hardware and software training, KPI initiatives, and special projects

Dispatcher

• Support dispatch operations for the assigned region
• Monitor technician status and schedules to keep jobs on track
• Manage job pools, fill gaps, and reassign work to meet customer commitments
• Optimize routes for efficiency and on-time performance
• Handle appointment confirmations, rescheduling, and customer inquiries
• Update calendars and adjust assignments based on skills and priorities
• Anticipate obstacles and find prompt solutions
• Collaborate with the team and share feedback for continuous improvement
• Coordinate appointments, monitor schedules, dispatch technicians, and ensure service-level commitments are met

Dispatcher, Dutch

• Install, debug, and provide technical maintenance for ATMs, retail equipment, and other hardware and software
• Perform incident handling using diagnostic tools and detailed analysis of hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine preventive-maintenance checks and refill consumables
• Install, move, add, change, and remove hardware and software products (IMAC/R)
• Instruct and train customers on the use and operation of installed hardware and software
• Receive incident briefings and orders from dispatch
• Update dispatch on unforeseen issues and provide detailed briefings on completed activities
• Proactively inform customers about service status, progress, and outcomes
• Identify technical or process problems and recommend improvements
• Use corporate tools and processes for knowledge sharing and information gathering

• Performs preventive maintenance and repairs on equipment systems (e.g., mechanical, electrical)
• Assesses and recommends equipment improvements to enhance availability, capacity and performance
• Conducts equipment failure analyses
• Troubleshoots and diagnoses equipment issues
• Prepares technical reports to document equipment modifications and maintenance procedures
• Provides customer service and support during field visits or dispatches
• Manages all on-site installation, repair, maintenance and testing tasks

Associate Field Service Technician

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Prioritizes and plans service calls in accordance with customer service level agreements and to ensure high levels of customer satisfaction.
• Contacts customers to communicate estimated time of arrival.
• Promotes high quality of service and follows through to ensure call completion.
• Escalates service requests as required for resolution.
• Maintains customer satisfaction by ensuring communication and a professional demeanor and appearance.
• Performs basic installation functions ( For Example, pulling cables, mounting devices, installing locks).
• Performs technical fixes such as clearing paper, card and bill jams.
• Supports service technicians by performing preventive maintenance inspections.
• Develops understanding of operating standards, practices and procedures.

• Installs, troubleshoots, and provides technical maintenance for hardware and software products and components, primarily at customer locations.
• Performs scheduled inspections, cleanings, and other services, and carries out minor product repairs within an assigned territory.
• Inspects products to ensure proper operation and resolves identified issues and/or escalates them according to established procedures.
• Schedules service calls, completes all required documentation, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.