Diebold Nixdorf

Field Engineer

• Installs, troubleshoots, and provides technical maintenance for hardware and software products and components, primarily at customer locations.
• Performs scheduled inspections, cleanings, and other services, and carries out minor product repairs within an assigned territory.
• Inspects products to ensure proper operation and resolves identified issues and/or escalates them according to established procedures.
• Schedules service calls, completes all required documentation, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Field Service Technician

Public Relations

• Familiarizes themselves with field service technician practices and procedures.
• Under guidance or working alongside more experienced technicians, performs any one or all of the following:
• Incident Handling: Uses diagnostic tools to troubleshoot, performing detailed analysis of hardware and software failures.
• Performs hardware repairs at the component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Conducts routine checks according to documented procedures.
• Replenishes consumables as directed.
• IMAC/R: Installs, moves, adds, changes, and removes hardware and software products.
• Customer Training: Instructs and trains customers on the use and operation of installed hardware and software.
• Attends regular hardware and software training (hands-on, classroom, and online).
• Participates in implementing measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Electronics Technician

General

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Electronic Technician

Dispatcher

• Support dispatch operations for your assigned region
• Monitor technician status and schedules to keep jobs on track
• Manage job pools, fill gaps, and reassign work to meet customer commitments
• Optimize routes for efficiency and on-time performance
• Handle appointment confirmations, rescheduling, and customer inquiries
• Update calendars and adjust assignments based on skills and priorities
• Anticipate obstacles and find prompt solutions
• Collaborate with your team and share feedback for continuous improvement.

Dispatcher, Dutch Language

• Installs, performs technical maintenance, and debugs hardware and software of products and components, primarily at customer sites.
• Carries out scheduled inspections, cleaning, and other services, as well as minor repairs on products within an assigned area.
• Verifies that products are functioning properly and resolves identified issues and/or forwards them according to established procedures.
• Schedules service calls, completes all required paperwork, and works with customers to ensure satisfaction with the service provided and understanding of product operation.

Customer Success Manager

• End-to-end responsibility for the operational management of customer accounts with a focus on service quality, stability, and SLA compliance
• Active management of critical customer situations and escalations (e.g., service outages, incident spikes, SLA breaches) through to sustainable resolution
• Coordination and management of field service deployments, installations, and on-site service activities
• Ensuring compliance with SLAs, KPIs, and contractual agreements
• Conducting and facilitating service reviews and governance meetings with customers and internal stakeholders
• Analyzing service performance, incidents, and problem areas, and deriving and implementing improvement measures
• Close collaboration with internal teams (e.g., Service Delivery, Support, Product, Sales) and external partners
• Further development of service processes and standards to optimize quality, efficiency, and cost
• Support in financial management (e.g., billing, invoice disputes, out-of-scope services)
• Identifying optimization and growth opportunities within the existing customer setup

Senior Customer Success Manager

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Associate Field Service Technician

• Repair and replacement of IT components – mechanical and electronic
• Repair of AC and DC electronics in electric vehicle charging stations
• Independent work and problem solving
• Administrative tasks such as reports and documentation

Field Service Technician

Electronics Technician

Electronic Technician

Dispatcher, Dutch Language

Electronics Technician

Senior Customer Success Manager

Associate Field Service Technician

Field Service Technician

Field Service Technician

Field Service Technician

Field Service Technician – On-site

Field Service Technician

Field Service Technician

Field Service Technician

Field Service Technician