Diebold Nixdorf

Field Engineer

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Associate Field Service Technician

Field Service Technician

• Familiarizarse con prácticas y procedimientos de Técnico de Servicio de Campo.
• Realizar manejo de incidentes utilizando herramientas de diagnóstico para realizar solución de problemas a través de un análisis detallado de fallas de hardware y software.
• Realizar reparaciones de hardware a nivel de componente.
• Limpiar y ajustar componentes mecánicos.
• Configurar e instalar el software aplicable.
• Realizar verificaciones rutinarias de acuerdo a procedimientos documentados.
• Reponer consumibles según se indique.
• Instalar, mover, agregar, cambiar y quitar productos de hardware y software.
• Capacitar y entrenar a los clientes sobre el uso y operación de hardware y software instalado.
• Participar en entrenamientos regulares de hardware y software (en el trabajo, aula y basado en la web).
• Participar en la implementación de medidas para alcanzar KPIs acordados.
• Asistir con proyectos especiales según sea necesario.

• Se familiariza con las prácticas y procedimientos de los técnicos de servicio de campo.
• Con la orientación o en colaboración con técnicos más experimentados, realiza cualquiera o todas las siguientes tareas: Manejo de incidentes: Utiliza herramientas de diagnóstico para la resolución de problemas mediante un análisis detallado de fallas de hardware y software.
• Realiza reparaciones de hardware a nivel de componente.
• Limpia y ajusta componentes mecánicos.
• Configura e instala el software correspondiente.
• Mantenimiento preventivo: Realiza comprobaciones rutinarias según los procedimientos documentados. Recarga de consumibles según las instrucciones. IMAC/R: Instala, traslada, añade, modifica y elimina productos de hardware y software.
• Capacitación de clientes: Instruye y capacita a los clientes sobre el uso y la operación del hardware y software instalados.
• Participa en capacitaciones regulares de hardware y software (en el trabajo, presenciales y en línea).
• Participa en la implementación de medidas para alcanzar los KPI acordados. Colabora en proyectos especiales según se le asigne.

• Opieka serwisowa nad urządzeniami (Retail) na powierzonym regionie
• Techniczna analiza awarii
• Prowadzenie napraw
• Wsparcie merytoryczne innych serwisantów
• Współpraca bieżąca z Klientami i ich przedstawicielami
• Prowadzenie dokumentacji technicznej i po-wykonawcze.

• Responsible for installing, debugging, and providing technical maintenance for product and component hardware and software.
• Conduct scheduled inspection, cleaning, and other services and perform minor product repairs.
• Inspect products for correct operation and resolve noted issues or escalate as per procedure.
• Schedule services, complete all required paperwork, and work with customers for satisfaction.

Field Service Technician, Prachinburi

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Perform scheduled inspections, cleaning, and minor product repairs within an assigned territory.
• Inspect products for correct operation, resolve issues, and escalate according to procedure.
• Schedule services, complete required paperwork, and ensure customer satisfaction and understanding of product functionality.
• Utilize diagnostic tools to troubleshoot hardware and software failures.
• Perform hardware repairs at component level and clean/adjust mechanical components.
• Configure and install applicable software and perform preventive maintenance checks according to procedures.
• Refill consumables and perform IMAC/R tasks (install, move, add, change, remove hardware/software).
• Instruct and train customers on usage and operation of installed hardware and software.
• Participate in regular hardware/software trainings, KPI implementation, and special projects as assigned.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level and cleans and adjusts mechanical components.
• Configures and installs applicable software and performs routine preventive maintenance checks.
• Refills consumables as directed and performs IMAC/R (installs, moves, adds, changes and removes hardware and software products).
• Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings and assists with special projects as assigned.

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area.
• Performs incident handling, troubleshooting hardware and software failures using diagnostic tools.
• Performs hardware repairs on a component level, cleans and adjusts mechanical components, and refills consumables.
• Configures and installs applicable software; performs preventive maintenance and routine checks.
• Installs, moves, adds, changes and removes hardware and software products (IMAC/R).
• Instructs and trains customers on usage and operation of installed hardware and software.
• Receives incident briefings and orders from dispatch; updates dispatch on unforeseen issues and provides detailed activity briefings.
• Proactively informs customers about status, progress and outcomes and offers process improvement recommendations.

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area.
• Performs incident handling using diagnostic tools to troubleshoot hardware and software failures.
• Performs hardware repairs on a component level; cleans and adjusts mechanical components.
• Configures and installs applicable software and refills consumables as directed.
• Performs routine preventive maintenance according to documented procedures.
• Installs, moves, adds, changes and removes hardware and software products (IMAC/R).
• Instructs and trains customers on usage and operation of installed hardware and software.
• Receives incident briefings and orders from dispatch; updates dispatch on unforeseen issues and provides detailed briefings on performed activities.
• Proactively informs customers about status, progress and outcomes; observes technical or process problems and offers improvement recommendations.
• Actively uses corporate tools and processes for knowledge sharing and information gathering.

• Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Provide scheduled inspection, cleaning and other services and perform minor product repairs within an assigned territory.
• Inspect products for correct operation and resolve noted issues and/or escalate according to established procedure.
• Schedule services, complete all required paperwork and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Utilize diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Perform hardware repairs on a component level and clean/adjust mechanical components.
• Configure and install applicable software and perform preventive maintenance according to documented procedures.
• Refill consumables as directed and perform IMAC/R tasks (install/move/add/change/remove hardware and software products).
• Instruct and train customers on usage and operation of installed hardware and software.
• Participate in regular hardware and software trainings and assist with special projects as assigned.

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Performs routine preventive maintenance checks and refills consumables.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Instructs and trains customers on usage and operation of installed hardware and software.
• Receives incident briefings and orders from the dispatch function and updates dispatch on unforeseen issues.
• Provides detailed briefings on all performed activities and proactively informs customers about status, progress and outcomes.
• Observes technical or process problems and offers improvement recommendations.
• Actively uses corporate tools and processes for knowledge sharing and information gathering.

• Installs, debugs and provides technical maintenance for product and component hardware and software on customer premises.
• Schedules services, completes required paperwork, and works with customers to ensure satisfaction and understanding of product functionality.
• Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures (Incident Handling).
• Performs hardware repairs on a component level and cleans and adjusts mechanical components.
• Configures and installs applicable software and performs IMAC/R tasks (installs, moves, adds, changes, removes hardware/software).
• Performs preventive maintenance and routine checks according to documented procedures; refills consumables as directed.
• Instructs and trains customers on usage and operation of installed hardware and software (Customer Training).
• Participates in regular hardware and software trainings (on the job, classroom and web based) and assists with special projects.
• Participates in implementing measures to achieve agreed KPIs.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

• Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Provide scheduled inspection, cleaning and other services and perform minor product repairs within an assigned territory.
• Inspect products for correct operation and resolve noted issues and/or escalate according to established procedure.
• Schedule services, complete all required paperwork and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Utilize diagnostic tools to perform troubleshooting and detailed analysis of hardware and software failures (Incident Handling).
• Perform hardware repairs on a component level; clean and adjust mechanical components.
• Configure and install applicable software; perform routine preventive maintenance according to documented procedures.
• Refill consumables as directed; perform IMAC/R tasks to install, move, add, change and remove hardware and software products.
• Instruct and train customers on usage and operation of installed hardware and software.
• Participate in regular hardware and software trainings and assist with measures to achieve agreed KPIs and special projects as assigned.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level and cleans/adjusts mechanical components.
• Configures and installs applicable software and performs preventive maintenance per documented procedures.
• Refills consumables as directed and performs IMAC/R: installs, moves, adds, changes and removes hardware and software products.
• Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based) and assists with measures to achieve KPIs.
• Assists with special projects as assigned.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes required paperwork and works with customers to ensure satisfaction and understanding of product functionality.
• Performs hardware repairs on a component level, cleans and adjusts mechanical components, and configures and installs applicable software.
• Performs preventive maintenance, refills consumables, and executes IMAC/R tasks (install/move/add/change/remove hardware and software).
• Instructs and trains customers and participates in regular hardware/software trainings and special projects as assigned.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Performs hardware repairs on a component level; cleans and adjusts mechanical components; configures and installs applicable software.
• Performs preventive maintenance, refills consumables, and handles IMAC/R: installs, moves, adds, changes and removes hardware and software products.
• Instructs and trains customers on usage and operation; participates in trainings and assists with special projects.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes required paperwork and works with customers to ensure satisfaction and understanding of product functionality.
• Troubleshoots hardware and software failures using diagnostic tools; performs component-level repairs.
• Cleans and adjusts mechanical components; configures and installs software.
• Performs preventive maintenance, refills consumables, and completes IMAC/R (installs, moves, adds, changes and removes hardware/software).
• Instructs and trains customers on usage; participates in trainings and implementation of measures to achieve KPIs; assists with special projects.

• Installs, debugs and provides technical maintenance for product and component hardware and software on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to procedure.
• Schedules services, completes required paperwork and works with customers to ensure satisfaction and understanding of product functionality.
• Utilizes diagnostic tools to troubleshoot hardware and software failures.
• Performs hardware repairs on a component level; cleans and adjusts mechanical components; configures and installs software.
• Performs preventive maintenance routine checks and refills consumables as directed.
• IMAC/R: installs, moves, adds, changes and removes hardware and software products.
• Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in hardware and software trainings and assists with implementation of measures to achieve KPIs and special projects as assigned.

• Expect more. Connect more. Be more at Diebold Nixdorf; automates, digitizes and transforms banking and retail commerce.
• Installs, debugs and provides technical maintenance for product and component hardware and software on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation, resolves issues and escalates according to procedure.
• Schedules services, completes required paperwork and ensures customer satisfaction and understanding of product functionality.
• Utilizes diagnostic tools to troubleshoot hardware and software failures and performs component-level hardware repairs.
• Cleans and adjusts mechanical components; configures and installs applicable software; performs routine preventive maintenance.
• Refills consumables and conducts IMAC/R (installs, moves, adds, changes and removes hardware and software products).
• Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in hardware/software trainings and implementation of measures to achieve agreed KPIs; assists with special projects.

• Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop.
• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes required paperwork and works with customers to ensure satisfaction and understanding of product functionality.
• Performs incident handling, component-level hardware repairs, mechanical adjustments, software configuration and IMAC/R (installs, moves, adds, changes, removes).
• Conducts preventive maintenance, refills consumables, trains customers, participates in trainings and assists with special projects.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Gains familiarity with Field Service Technician practices and procedures.
• Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Performs routine checks according to documented procedures.
• Refills consumables as directed.
• Installs, moves, adds, changes and removes hardware and software products.
• Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings.
• Participates in implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.