Diebold Nixdorf

Field Engineer

• Instala, depura y proporciona mantenimiento técnico para el hardware y software de productos y componentes.
• Proporciona inspecciones programadas, limpieza y otros servicios, y realiza reparaciones menores.
• Inspecciona los productos para verificar su correcto funcionamiento y resuelve los problemas detectados.

Associate Field Service Technician

Public Relations

• Instala, depura e fornece manutenção técnica para hardware e software de produtos e componentes, principalmente nas instalações do cliente.
• Realiza inspeções programadas, limpeza e outros serviços, além de executar pequenos reparos de produtos dentro de uma área designada.
• Inspeciona produtos para verificar o funcionamento correto e resolve os problemas observados e/ou os encaminha conforme o procedimento estabelecido.
• Agenda os serviços, completa toda a documentação necessária e trabalha com os clientes para garantir a satisfação com a prestação de serviços e o entendimento da funcionalidade do produto.

Técnico Eletrônico

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Performs all incident handling, preventive maintenance. Incident Handling: Utilizes diagnostic tools to perform troubleshooting of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
• Updates the dispatch function on all unforeseen issues.
• Provides detailed briefings on all performed activities.
• Proactively informs customers about status, progress and outcomes.
• Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.
• Actively uses corporate tools and processes for knowledge sharing and information gathering.

Field Service Technician

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• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Install, troubleshoot, and maintain Diebold Nixdorf banking and retail products such as ATMs, POS systems, and self-checkout solutions
• Document your service calls using our mobile applications
• Participate in regular product trainings, both in-person and via web-based sessions
• Think Green: Help shape new services for e-chargers (electric vehicle charging stations)

Field Service Technician – St. Gallen, Eastern Switzerland

• Participating in technical maintenance for primarily ATMs and secondarily retail.
• First point of service contact for EVC stations.
• Installs, debugs and provides technical maintenance for product and component hardware and software.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs.