Field Service Technician

Diebold Nixdorf

Field Service Technician maintaining Diebold Nixdorf’s banking and retail technology in Austin. Troubleshooting, repairing, installing, and training customers on hardware and software.

Posted 8/17/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, debugging, and maintaining hardware and software products while ensuring exceptional customer service and satisfaction. Proficient in troubleshooting, performing repairs, and providing training on product usage within a field service environment.

Highest-signal resume keywords

Field Services ExperienceHardware And Software TroubleshootingCustomer Service SkillsPC LiteracyITIL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware ConfigurationComponent-Level RepairsDiagnostic Tools UsagePreventive Maintenance

Soft Skills

Written CommunicationVerbal CommunicationOrganizational SkillsSense Of UrgencyTeam Collaboration

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesProduct KnowledgeKPI InitiativesVocational/Trade SchoolOn-Call Rotation

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory
Inspect products for correct operation and resolve or escalate issues according to established procedures
Schedule services, complete required paperwork, and work with customers to ensure service satisfaction and product understanding
Troubleshoot hardware and software failures using diagnostic tools
Perform component-level hardware repairs and clean and adjust mechanical components
Configure and install applicable software
Install, move, add, change, and remove hardware and software products
Instruct and train customers on installed hardware and software usage
Participate in hardware and software training, KPI initiatives, and special projects

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 1–2 years of relevant experience, or equivalent combination of education and experience, in Field Services
Good written and verbal communication skills
Driver's license and driving record satisfying DN's fleet requirements
PC literacy and knowledge and application of relevant tools and methods
Product knowledge of the relevant industry and basic ITIL skills preferred
Ability to attend multiple paid training classes in Canton, Ohio for 1–2 weeks
Ability to lift and move heavy loads, stand most of the day, climb, bend, and stoop while working on equipment
Acceptance of exposure to outside elements
Shift adaptability, including an on-call rotation for evenings and weekends
Exceptional customer service skills
Ability to organize and inventory truck stock parts and tools
Sense of urgency, organizational skills, professional presence, and ability to work in a team environment
Ability to pass MVR, background, and drug tests where required
Firstline Service Technician work experience preferred
Vocational/Trade School preferred

Benefits

Comp & perks

Paid training in Canton, Ohio for 1–2 weeks
Multiple training opportunities
On-the-job, classroom, and web-based training