Dispatcher, Dutch

Diebold Nixdorf

Field Service Dispatcher coordinating technicians, routes, and customer appointments for Diebold Nixdorf's commerce technology operations in Warsaw. Managing schedules and SLAs while optimizing service delivery.

Posted 8/13/2026full-timeWarsaw • 🇵🇱 PolandJuniorMid-Level💰 €1,967 - €2,295 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating appointments, managing schedules, and optimizing dispatch operations to ensure service-level commitments are met. Proficient in communication in both Dutch and English, with a strong focus on customer service and problem-solving.

Highest-signal resume keywords

Field Service Dispatch ExperienceAppointment CoordinationSchedule ManagementRoute OptimizationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dispatch OperationsJob Pool ManagementTechnician SchedulingService-Level Commitment ManagementRoute Efficiency Optimization

Soft Skills

Strong Communication SkillsProblem-SolvingTeam CollaborationFeedback SharingCustomer Inquiries Handling

Industry Keywords

Field ServiceCustomer ServiceAdministrative SupportOperational EfficiencyContinuous Improvement

About the role

Key responsibilities & impact

Support dispatch operations for the assigned region
Monitor technician status and schedules to keep jobs on track
Manage job pools, fill gaps, and reassign work to meet customer commitments
Optimize routes for efficiency and on-time performance
Handle appointment confirmations, rescheduling, and customer inquiries
Update calendars and adjust assignments based on skills and priorities
Anticipate obstacles and find prompt solutions
Collaborate with the team and share feedback for continuous improvement
Coordinate appointments, monitor schedules, dispatch technicians, and ensure service-level commitments are met

Requirements

What you’ll need

Education or equivalent practical experience
2–4 years of experience in Field Service Dispatch or a similar role
Candidates with customer service or administrative support backgrounds are encouraged to apply
Strong communication skills in Dutch
Solid English language skills
Ability to coordinate appointments, schedules, job pools, routes, technicians, and service-level commitments

Benefits

Comp & perks

Equal opportunity employer
Diverse and inclusive workplace
Collaboration, decisiveness, urgency, willingness to change, and accountability culture
Opportunity to work with technology, innovation, and business transformation
Global company environment with teammates in more than 130 countries