Diabetes Youth Families

Product Designer

• Lead the creation of journey maps, service blueprints, ecosystem maps, and experience frameworks that clarify user needs, pain points, and opportunities across the Omnipod product lifecycle.
• Lead early-stage user experience research initiatives for mobile apps, ensuring creation of cohesive experiences spanning app, connected devices, packaging, and support ecosystems.
• Present user experience product vision clearly and persuasively to stakeholders at all levels, from agile development teams to executive leadership, using storyboards, prototypes, journey narratives, and interactive presentations.
• Lead cross‑functional teams ensuring alignment on user experience flows, branding, and experience requirements across platforms and devices.
• Lead collaborations with internal User Research partners to plan and interpret iterative testing, ensuring concepts are validated early and often.
• Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions.
• Apply user‑centered design best practices and proactively advocate for research‑driven decisions.
• Guide the design of safe, effective, and delightful experiences using industry‑standard tools (Figma, Framer, Keyshot, Adobe Suite, Rhino, etc.), delivering product wireframes, prototypes, visual assets, and design specifications.
• Deliver measurable user experience KPIs to ensure design decisions are grounded in data, aligned with business goals, and tied to meaningful outcomes for users and clinicians.
• Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.
• Advocate for user‑centered thinking, experience quality, and the strategic value of design in shaping the future of diabetes care.
• Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building.
• Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture.

Staff Product Experience Strategist, Lead UX Designer

Full-stack Engineer

• Design, develop, and deliver high-quality iOS Swift applications and SDKs
• Implement unit and UI tests for core functionality and UI workflows, respectively
• Work in co-located Scrum teams of developers, testers, product owners, and scrum masters
• Work with product managers and UX designers to define new features
• Mentor and motivate software developers to deliver high quality code using software best practices and patterns
• Ensure quality and consistency in software architecture and implementation
• Evaluate new technologies and explore solution alternatives; develop prototypes
• Learn and follow Insulet design assurance SOPs
• Provide timely support to team customers, internal and external

Senior Software Engineer, iOS

Clinical Research

• Design and analyze clinical trials and observational studies in collaboration with Clinical Operations, Medical Affairs, Regulatory Affairs, and R&D
• Develop statistical analysis plans (SAPs) and perform statistical analyses using SAS, MATLAB, and R
• Provide statistical input for study protocols, case report forms (CRFs), and clinical study reports (CSRs)
• Ensure statistical deliverables meet regulatory requirements and industry standards (FDA, EMA, ICH-GCP, ISO)
• Provide data summaries to support data integrity and data review during ongoing studies
• Support regulatory submissions with statistical summaries and responses to agency queries
• Contribute to scientific publications and presentations of clinical data
• Stay current with statistical methodologies and regulatory guidelines relevant to medical devices and diabetes research.
• Performs other duties as required.

Biostatistician

Human Resources

• Acting as a trusted strategic HR partner to senior commercial leaders, helping translate business strategy into clear people and capability plans
• Leading and supporting organisational change, ensuring leaders are equipped to navigate growth, complexity and transformation effectively
• Owning the talent agenda — from talent reviews and calibrations to succession planning and workforce strategy
• Coaching and developing leaders, building the skills, behaviours and mindsets required to deliver results in a high-change environment
• Embedding company values, culture and ways of working, ensuring they are lived — not laminated
• Working seamlessly with HR Centres of Excellence to deliver joined-up, high-impact solutions across our International region

Director, HR Business Partner – International Commercial

Medical Director

• Reporting to the VP Global Medical Affairs for US & International
• Provide medical leadership and strategic vision to take KOL Engagement and Field Medical Excellence to the next level
• Ensure the adoption of best practices in the industry for advanced engagement
• Drive joint-value creation with external stakeholders
• Ensure a systematic approach and capability building for our expanding field medical teams worldwide
• Mature and strengthen a best-in-class Field Medical operating model in collaboration with regional and country-level medical teams
• Map and develop a forward-looking competency model for medical affairs teams in US and International

Director, Key Opinion Leaders – Field Medical Excellence

Customer Support

• Ensure smooth day-to-day order operations in the Medical Device industry
• Lead and develop a team of agents
• Drive continuous improvements and collaborate with key stakeholders
• Support daily effective order reimbursement processes
• Identify opportunities for operational process efficiencies
• Conduct effective resource planning within workforce management and forecast logic
• Monitor and improve employee quality requirements
• Coordinate and initiate conference calls and Webex meetings
• Special projects as assigned on an international level

Customer Care Supervisor

• Lead the evolution of Insulet's Global Design System.
• Define and evolve structured context that enables AI to generate assets.
• Operate a Core + Extensions federated design system model.
• Define and own metrics to continuously improve the platform.

Principal UX Design Systems Lead

Director

• Own the design of globally-lead payer and pricing research.
• Act as senior subject-matter expert and internal consultancy resource to other members of the access community and internal stakeholders (segments, commercial, finance) for all pricing research conducted across Insulet, affordability-driven pricing and access programs as well as any topics requiring direct pricing-related input into enterprise/segment-level cross-functional projects or business processes.
• Collaboratively co-drive the development/update of global pricing and access principles applicable to Insulet assets and solutions across all markets.
• Own the development of value-based and sustainable global pricing and contracting strategies for all Insulet assets, in partnership with the global HEMA segment leaders, regional and key market access leaders and other stakeholders.
• Explore innovative funding, contracting and pricing arrangements to capture the full value of Insulet assets at launch and over the life cycle.
• Drive and oversee the implementation of updates to the Insulet global pricing governance and related processes/resources.
• Drive the development of decision-support tools and processes (e.g. global pricing database, pricing business case review templates) by harnessing best practices and building on existing processes and tools where possible and warranted.
• Coordinate and drive the design, development and conduct of pricing analytics (incl. pricing scenario modeling) & pricing performance tracking (e.g. dashboards) across global markets for all in-market Insulet solutions.
• Lead/coach the team members involved in the preparation and review of submissions (including pricing business cases and regular pricing corridor reviews) to the Global Pricing Council and prepare/manage Global Pricing Council meetings as Secretary.
• Be the Secretary of the Global Pricing Council and own the preparation, agenda and content discussed at this Council.
• Lead, coach, and grow the global pricing team and drive the pricing acumen across the Insulet access community and the overall enterprise.

Senior Director, Global Head of Pricing

• Define and oversee the execution of Insulet’s global HEOR strategy for current, in-market and future assets across all markets.
• Build and mature global HEOR capabilities that strengthen Insulet’s leadership in demonstrating the health and economic added value of diabetes innovation and connected care.
• Ensure HEOR evidence is embedded early in clinical development plans and evolves through launch and lifecycle management.
• Build, expand and lead/mentor a high‑performing global HEOR team.
• Manage budgets, vendors, and compliance with HEOR guidelines.
• Lead enterprise-wide HEOR planning to support optimized, sustainable access and reimbursement/coverage decisions (including HTA reviews) of Insulet assets at value-based prices at launch & during their life cycle
• Oversee the design and execution of high-quality real-world evidence programs, epidemiological studies, burden-of-disease research, indirect comparisons, and PRO strategy to further demonstrate the unmet need in current diabetes care and the comparative clinical, economic and humanistic value of Insulet's current and future assets in addressing that need across our key markets.
• Oversee and drive the development and selection of economic and patient-reported outcomes (PRO) endpoints and instruments to be included in Insulet trials and Insulet-sponsored effectiveness research projects and real-world evidence (RWE) partnerships to drive differentiation and value perception.
• Ensure global evidence packages for Insulet assets support the needs of the various payer archetypes and HTA bodies across each of the markets Insulet (will) operate in.
• Strategically drive the early the economic value assessment and maximization for pipeline assets.
• Lead/oversee (the team) developing and updating a diverse suite of insights-driven economic models for each of the current and future Insulet solutions/target indications, as part of a set of global access-supporting deliverables developed for each of these assets.
• Plan and drive HEOR publication planning, submission and acceptance of publications of Insulet HEOR data, in collaboration with other stakeholders in the Insulet access community and medical affairs colleagues.
• Partner with the global HEMA segment leads, US and regional access teams to embed HEOR evidence into global, regional and local pricing, reimbursement, and access strategies.
• Oversee the inclusion of relevant HEOR evidence in global value dossiers, AMCP dossiers, payer decks, and HTA submissions.
• Lead/drive the team of health economists supporting affiliates in adapting economic models for local HTA and reimbursement/coverage approval/payer value demonstration needs.
• Build relationships with academic partners, HEOR experts, and real‑world data collaborators.
• Represent Insulet at conferences, expert panels, and policy forums.
• Effectively communicate and explain the impact of external developments in HTA and HEOR/Payer Evidence Generation-related policies across markets on Insulet business and assess/recommend how to address these effectively.

Senior Director, Global Head of Health Economics – Outcomes Research

Customer Retention Specialist

• Apply foundational, evidence-based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy.
• Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms.
• Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.
• Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.
• Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.
• Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.

Clinical Retention Specialist – Central

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas assigned for a defined geographic region.
• Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
• Assess and address multidimensional barriers to therapy continuation (clinical, behavioral, psychosocial, logistical, or access-related).

Senior Clinical Retention Specialist – North (MA, NY, PA, NJ, ME, CT, RI, NH, VT)

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas assigned for a defined geographic region.
• Conduct high-impact inbound and outbound interactions to assess satisfaction, reinforce product value, and remove barriers to continued use.
• Build and maintain strong working relationships with healthcare providers.

Senior Clinical Retention Specialist, South Central

• Apply clinical expertise to support patient interactions and successful use of Omnipod therapy.
• Deliver personalized education and training to new and existing patients and healthcare providers.
• Provide proactive follow-up, clinical consultation, and troubleshooting for sustained device adoption.
• Educate customers and HCPs on Omnipod data and reporting tools to enhance clinical conversations.
• Execute plans to support customer retention and sustained adoption of Omnipod therapy.
• Conduct proactive outreach to assess satisfaction and reinforce product value.
• Collaborate with internal teams to enhance customer engagement strategies and workflows.
• Accurately document all customer interactions, outcomes, and next steps in Salesforce.

Clinical Retention Specialist – South Central

• As a Clinical Retention Specialist, support customer retention through high-impact education and clinical consultation.
• Conduct proactive outreach to assess satisfaction and resolve concerns.
• Collaborate with internal teams and healthcare providers to enhance regional engagement strategies.
• Accurately document customer interactions and review engagement data to identify trends.
• Maintain current clinical licensure and CDCES certification to ensure compliant, accurate guidance.

Clinical Retention Specialist – South Region

• Join a mission-driven team dedicated to simplifying life for people with diabetes.
• Drive meaningful impact through innovative technology, helping our customers enjoy greater freedom and healthier lives.
• Strengthening long‑term adoption of Omnipod® products and improving health and quality‑of‑life outcomes for people living with diabetes.
• Blend deep clinical expertise, consultative selling, and relationship management to retain customers through high‑impact education, proactive issue resolution, and personalized clinical support.
• Partner closely with internal teams and healthcare providers.
• Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.