Dentsply Sirona

Sales

• Actively engage with a targeted customer group based on regional focus, driving ongoing sales relationships.
• Initiating and cultivating customer contacts to manage and close deals effectively.
• Effectively identify opportunities for cross-sell and upsell by product area.
• Creating compelling quotes that highlight both commercial value and technical benefits.
• Negotiating and finalizing contracts that align with customer needs and business objectives.
• Delivering exceptional post-sales service to exceed customer expectations and maintain agreed service levels.
• Maintain detailed records of sales activities, customer interactions, and market feedback using CRM software.
• Follow service model per customer segment as defined by team managers.
• Stay updated on industry trends, competitor activities, and new product developments to provide relevant insights and recommendations.
• Conduct virtual product demonstrations and provide in-depth product knowledge to potential clients.
• Foster and maintain deep relationships and partnerships with the Sales teams and externally with customers.

Sales Specialist

Compliance

• Prepares and submits international regulatory submissions to obtain and maintain regulatory approvals for medical devices, including 510(k) submissions and technical files for CE Marking
• Maintains regulatory files and databases to ensure compliance with regulatory requirements
• Reviews and interprets regulatory requirements and guidance documents to ensure compliance
• Coordinates regulatory activities with internal teams and external regulatory agencies
• Supports regulatory audits and inspections as SME for questions related to market access
• Stays current with regulatory requirements and updates affecting medical devices
• Fosters professional interactions with internal and external stakeholders through various communication channels, enhancing business relationships
• Complies with company and departmental policies and administrative requirements
• Performs other duties as assigned or as needed

Regulatory Affairs Specialist

Account Executive

• Develop and maintain strong relationships with oral surgeons, practice managers, and key clinical decision‑makers.
• Conduct product presentations, clinical discussions, and office demonstrations.
• Identify and pursue new sales opportunities within the assigned territory.
• Achieve sales targets and objectives set by the company.
• Provide exceptional customer service and ongoing support to existing accounts.
• Stay updated on industry trends, competitor activities, and new product developments.
• Collaborate with marketing and leadership to execute effective sales strategies.
• Attend trade shows, study clubs, and industry events to promote products and services.
• Maintain accurate CRM records of sales activities and customer interactions.
• Address customer inquiries and resolve issues promptly and professionally.

Territory Sales Representative, Implants

IT Support

• Provide advanced customer service and technical support to end-users for hardware and software
• Analyze, research, and resolve complex end-user escalation incidents
• Install, configure, and test installed hardware and software on new or existing devices
• Set up new equipment and devices; set up and maintain workstations
• Train customers on new devices and technologies
• Communicate and translate technical information to non-technical end users
• Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers
• Implement security policies and protocols
• Review and evaluate new hardware and software products; recommend the implementation of new products

IT Support Specialist

• Communicates product value through a strong understanding of product offerings.
• Develop and maintain relationships with dental professionals and key decision-makers.
• Conduct product presentations and demonstrations to dental practices and clinics.
• Identify and pursue new sales opportunities within the assigned territory.
• Achieve sales targets and objectives set by the company.
• Provide exceptional customer service and support to existing clients.
• Stay updated on industry trends, competitor activities, and new product developments.
• Collaborate with the marketing team to develop and implement sales strategies.
• Attend trade shows, conferences, and other industry events to promote products and services.
• Maintain accurate records of sales activities and customer interactions in the CRM system.
• Address customer inquiries and resolve issues in a timely and professional manner.

Territory Sales Representative, Instruments

Territory Sales Representative, Essential Dentistry

Business Development Rep

• Support the development of RCO strategic and commercial initiatives within the Region in collaboration with the CCO leadership
• Explore new business opportunities within the Region in collaboration with the CCO leadership
• Participate to key projects and tenders for the RCO as needed
• Collect business intelligence related to the Region to influence product portfolio and positioning needs
• Manage mega projects, including planning, pricing, and project execution with Dentsply Sirona dealers

Business Development Specialist

Operations

• Works with site leadership to analyze business results to identify most meaningful improvement opportunities.
• Develop presentations along with cost benefit analysis to sell said opportunities.
• Analyze chemical manufacturing processes to identify bottlenecks, inefficiencies, and improvement opportunities.
• Utilizes LEAN / 6 σ tools to identify waste and solve process problems.
• Presents results to support proposed actions.
• Promotes world-class business culture by means of tireless dedication to continuous improvement through employee learning and development.
• Mentors, coaches and teaches Milford Site employees various operational excellence tools (lean, etc.) and techniques.
• Leads, facilitates, coordinates and/or trains others in DMIAC, VFM, Value Stream Mapping, Eyes-for-waste, 5s, Poke-a-Yoke, KanBan, etc. using cross-functional teams.
• Effective at organizing and leading Kaizen events.
• Leads and facilitates improvement teams across the site, often multiple teams at one time.
• Lead multi ‑ disciplinary projects from concept through implementation, ensuring timelines, budgets, and deliverables are met.
• Works closely with functional teams and SC Analytics to implement techniques and metrics that can be used to sustain the gain.
• Responsible for systematic and thorough documentation of all projects, to share ideas within the GBU and best practices throughout the organization.
• Collaborate with Finance to outline/establish and track/trend quantifiable improvement targets (KPI’s).

Operations Excellence Specialist

Territory Sales Representative, Dental Instruments

Program Manager

• Support execution of APAC Technical Service regional strategies by coordinating workstreams, tracking progress, and preparing structured updates for leadership
• Consolidate feedback and insights from markets to support decision-making, planning, and alignment across the region
• Monitor risks, dependencies, and timelines and ensure they are clearly communicated to management
• Help maintain documentation, program plans, and communication materials used in regional governance
• Facilitate alignment between global, regional, and local service priorities, ensuring markets can adopt regional guidance while retaining local flexibility
• Build strong relationships with Service leaders and teams to promote collaboration and trust
• Organize workshops, calls, and communities of practice to support knowledge sharing
• Assist in preparing regional reporting and performance summaries that improve visibility of service metrics, trends, and opportunities
• Perform basic data analysis and consolidate information from countries for regional reviews
• Contribute to discussions on service process improvements and the evolution of the regional operating model

Support Engineer

• Telefonische Beratung von Kunden, Zahntechnikern und Vertragspartnern zu zahntechnischen und technischen Themen im Zusammenhang mit CEREC und inLab - in deutscher und englischer Sprache
• Analyse und Lösungsfindung bei technischen Störungen, Konfigurationsanfragen und CAD/CAM-Workflows
• Bearbeitung schriftlicher Anfragen über E-Mail oder Ticket-System in deutscher und englischer Sprache
• Enge Zusammenarbeit mit internen Fachabteilungen wie Produkt- und Qualitätsmanagement, R&D, Vertrieb und lokalen Serviceorganisationen
• Sicherstellung von Service-KP's (z. B. Erreichbarkeit, Lösungsquote, Kundenzufriedenheit)
• Gelegentliche Reisetätigkeit zur Teilnahme an Schulungen, Workshops oder technischen Einsätzen

Technical Support Specialist, CAD/CAM

Customer Support

• Receive and process technical and digital inquiries related to the CAD/CAM portfolio (restorative / implant restorative and other digital solutions/workflows)
• Provide clinical and application-oriented advice on product use in day-to-day practice or laboratory settings via remote support
• Ensure an outstanding customer experience through rapid response times and strong problem-solving skills
• Analyze and diagnose technical and software-related issues within the product environment and guide customers through troubleshooting
• Document all customer contacts and service cases in the CRM system to support continuous improvement
• Collaborate closely with internal departments such as Product and Quality Management, R&D, Sales and local service organizations
• Ensure achievement of service KPIs (e.g., availability, resolution rate, customer satisfaction)
• Occasional travel to attend trainings, workshops or technical assignments

Dental Technician, CAD/CAM Customer Support

• Receive and handle technical and digital inquiries across the CAD/CAM portfolio (restorative, implantological and other digital solutions/workflows)
• Provide clinical and application-oriented advice on product use in dental practices or laboratories remotely
• Ensure an outstanding customer experience through fast response times and strong problem-solving capabilities
• Analyze and diagnose technical and software-related issues in the product environment and guide customers through troubleshooting
• Document all customer contacts and service cases in the CRM system to support continuous improvement
• Work closely with internal departments such as Product and Quality Management, R&D, Sales and local service organizations
• Ensure service KPIs (e.g., accessibility, resolution rate, customer satisfaction)
• Occasional travel to attend training, workshops or technical field assignments