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Program Manager
Dentsply Sirona. Support execution of APAC Technical Service regional strategies by coordinating workstreams, tracking progress, and preparing structured updates for leadership .
About the role
Key responsibilities & impact- Support execution of APAC Technical Service regional strategies by coordinating workstreams, tracking progress, and preparing structured updates for leadership
- Consolidate feedback and insights from markets to support decision-making, planning, and alignment across the region
- Monitor risks, dependencies, and timelines and ensure they are clearly communicated to management
- Help maintain documentation, program plans, and communication materials used in regional governance
- Facilitate alignment between global, regional, and local service priorities, ensuring markets can adopt regional guidance while retaining local flexibility
- Build strong relationships with Service leaders and teams to promote collaboration and trust
- Organize workshops, calls, and communities of practice to support knowledge sharing
- Assist in preparing regional reporting and performance summaries that improve visibility of service metrics, trends, and opportunities
- Perform basic data analysis and consolidate information from countries for regional reviews
- Contribute to discussions on service process improvements and the evolution of the regional operating model
Requirements
What you’ll need- Bachelor’s degree in Business, Engineering, Operations, or related field
- 5+ years of experience in services, operations, project coordination, or program management within an international or multi-country environment
- Experience working with technical service, aftersales, or service-related functions
- Strong interpersonal and relationship-building skills across cultures and levels
- Strong communication skills; able to prepare clear reports, presentations, and updates
- Analytical mindset; comfortable working with data and identifying trends
- Strong organizational skills with the ability to manage multiple workstreams
- Comfortable operating in a matrix environment with multiple stakeholders
- Experience with CRM systems (e.g., Salesforce) is a plus
- Experience with Power BI or other data analytics tools is a plus
- Lean or Six Sigma certification is a plus
- Availability to travel across region for up to 25%
Benefits
Comp & perks- Equal Opportunity Employer
- Assistance available for applicants with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproject coordinationprogram managementservice process improvementsperformance reporting
Soft Skills
interpersonal skillsrelationship-buildingcommunication skillsorganizational skillsanalytical mindset
Certifications
Lean certificationSix Sigma certification