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Dentsply Sirona

IT Support Specialist

Dentsply Sirona

IT Support Specialist providing technical support and training for hardware and software at Dentsply Sirona. Analyzing issues, configuring devices, and assisting end-users in a corporate setting.

Posted 5/21/2026full-timeJohnson City • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Provide advanced customer service and technical support to end-users for hardware and software
  • Analyze, research, and resolve complex end-user escalation incidents
  • Install, configure, and test installed hardware and software on new or existing devices
  • Set up new equipment and devices; set up and maintain workstations
  • Train customers on new devices and technologies
  • Communicate and translate technical information to non-technical end users
  • Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers
  • Implement security policies and protocols
  • Review and evaluate new hardware and software products; recommend the implementation of new products

Requirements

What you’ll need
  • 1-2 years’ relevant experience
  • Relevant Technical training preferred
  • Microsoft Certification preferred
  • English - Advanced (C1), any other language is an advantage
  • Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)
  • Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive)

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer servicetechnical supporthardware installationsoftware installationtroubleshootingsecurity policiesActive Directory User ManagementMicrosoft M365 Productsdevice configurationend-user support
Soft Skills
communicationtrainingproblem-solvinganalytical skillscustomer engagementtechnical translation
Certifications
Microsoft Certification