IT Support Specialist

Dentsply Sirona

. Provide advanced customer service and technical support to end-users for hardware and software .

Posted 5/21/2026full-timeJohnson City • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide advanced customer service and technical support to end-users for hardware and software
Analyze, research, and resolve complex end-user escalation incidents
Install, configure, and test installed hardware and software on new or existing devices
Set up new equipment and devices; set up and maintain workstations
Train customers on new devices and technologies
Communicate and translate technical information to non-technical end users
Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers
Implement security policies and protocols
Review and evaluate new hardware and software products; recommend the implementation of new products

Requirements

What you’ll need

1-2 years’ relevant experience
Relevant Technical training preferred
Microsoft Certification preferred
English - Advanced (C1), any other language is an advantage
Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)
Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetechnical supporthardware installationsoftware installationtroubleshootingsecurity policiesActive Directory User ManagementMicrosoft M365 Productsdevice configurationend-user support

Soft Skills

communicationtrainingproblem-solvinganalytical skillscustomer engagementtechnical translation

Certifications

Microsoft Certification