DeepHealth

Chief Marketing Officer

• Define and lead the global GTM vision, strategy, and execution across key product lines and solution portfolios.
• Orchestrate complex, cross-functional launches, aligning product, sales, marketing, customer success, and executive stakeholders.
• Establish scalable GTM frameworks, processes, and best practices to drive consistency and operational excellence.
• Own executive-level readiness and accountability for successful launches and revenue impact.
• Set the overarching messaging and positioning strategy across the portfolio, ensuring differentiation and market leadership.
• Translate complex product capabilities into clear, compelling narratives that resonate with target segments and buying personas.
• Partner closely with Product and executive leadership to shape category positioning and long-term brand narrative.
• Ensure consistency and quality of messaging across all customer touchpoints and regions.
• Lead the development of a robust market intelligence function to inform strategic decisions, roadmap prioritization, and GTM direction.
• Synthesize customer, competitive, and industry insights into actionable strategies and thought leadership.
• Influence product strategy and investment priorities based on market opportunities and emerging trends.
• Champion a customer-centric approach across the organization.
• Define and oversee the global product marketing campaign strategy in partnership with brand, content, and demand generation teams.
• Ensure alignment between product marketing initiatives and pipeline/revenue goals.
• Establish KPIs and measurement frameworks to assess campaign effectiveness and optimize performance at scale.
• Drive innovation in channels, storytelling, and engagement to accelerate growth.
• Develop and lead partner GTM strategies, strengthening strategic alliances and ecosystem growth.
• Align with channel leadership to drive joint value propositions, co-marketing initiatives, and revenue outcomes.
• Build scalable partner enablement programs and frameworks to expand reach and market penetration.
• Support the development of the Marketing & Communications team, fostering a culture of excellence, accountability, and innovation.
• Supervise, coach, and evaluate team members to ensure high performance and professional development.

Associate Director – Product Marketing

Support Engineer

• Serve as the primary Clinical AI product line technical support resource.
• Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues.
• Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
• Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
• Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
• Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
• Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
• Ensure compliance with healthcare regulatory standards and internal IT policies.
• Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
• Deliver product and service training to administrators, service-level users, and customers as needed.
• Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities.
• Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
• Integrate and support solutions within public cloud environments and DeepHealth platforms.
• Design, implement, document, and support technical solutions that meet customer and organizational requirements.
• Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
• Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
• Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Technical Support Engineer

DevOps Engineer

• Design, build, and maintain AWS cloud infrastructure using Infrastructure as Code tooling (Terraform or equivalent), ensuring consistency, repeatability, and version control.
• Manage and improve Kubernetes platforms (EKS or similar), including cluster configuration, scaling, upgrades, and reliability.
• Build, maintain, and improve CI/CD pipelines to support fast, reliable software delivery across development teams.
• Monitor platform health and performance, respond to incidents, and drive root cause analysis and resolution to maintain high availability.
• Automate operational processes and repetitive tasks to reduce toil and improve team efficiency.
• Implement and maintain cloud security best practices including IAM policies, network security, secrets management, and vulnerability scanning.
• Support development teams with platform tooling, onboarding to infrastructure services, and resolving environment-level issues.
• Manage container image pipelines and registry, including security scanning and lifecycle management.
• Maintain clear and up-to-date documentation of infrastructure, processes, runbooks, and architectural decisions.
• Contribute to cost monitoring and optimisation across cloud services, identifying inefficiencies and recommending improvements.

Administration

• Manage and maintain enterprise storage solutions including SAN, NAS, and related storage platforms.
• Monitor storage health, availability, performance, utilization, and capacity.
• Provision, expand, modify, and decommission storage resources according to operational standards and business requirements.
• Troubleshoot storage performance issues, connectivity problems, capacity constraints, replication issues, and data availability concerns.
• Maintain storage configurations, access controls, snapshots, replication, and data protection settings.
• Assist with storage lifecycle planning, upgrades, migrations, replacements, and optimization efforts.
• Ensure storage platforms are configured and maintained according to best practices for reliability, performance, scalability, and data integrity.
• Manage and maintain enterprise backup platforms, backup jobs, schedules, policies, retention settings, and recovery workflows.
• Monitor backup job success, failure trends, performance, capacity, and system health.
• Troubleshoot backup failures, missed jobs, replication issues, retention problems, and recovery errors.
• Perform regular backup validation and recovery testing to confirm data recoverability.
• Support file-level, system-level, application-level, and disaster recovery restoration efforts.
• Maintain backup and recovery procedures for critical systems, applications, and data.
• Ensure backup and recovery practices align with business requirements, retention policies, compliance expectations, and operational standards.
• Support disaster recovery planning, testing, documentation, and execution.
• Assist with defining and validating recovery objectives, recovery processes, and restoration procedures.
• Coordinate with infrastructure, network, security, application, and database teams during recovery events and disaster recovery exercises.
• Support replication, snapshot, immutable backup, archival, and other data protection technologies.
• Identify risks related to backup coverage, recoverability, retention, capacity, and platform resiliency.
• Recommend improvements to strengthen data protection and disaster recovery readiness.
• Monitor and analyze storage and backup capacity utilization, growth trends, and performance.
• Identify capacity risks, performance bottlenecks, and operational constraints.
• Recommend storage expansions, backup repository growth, platform upgrades, and lifecycle replacements.
• Optimize storage allocation, backup performance, retention usage, and resource consumption.
• Provide capacity and performance reporting to management and technical stakeholders as needed.
• Serve as the primary technical owner for storage and backup incidents.
• Provide escalation support for storage availability, data access, backup failure, and recovery-related issues.
• Participate in root cause analysis, remediation planning, post-incident reviews, and long-term corrective actions.
• Participate in an on-call rotation and provide support for critical storage, backup, and recovery incidents as needed.
• Coordinate with vendors for support cases, hardware replacements, software upgrades, and platform issues.
• Maintain accurate documentation of storage systems, backup platforms, retention policies, recovery procedures, diagrams, and operational standards.
• Support change management by documenting implementation plans, risks, validation steps, and rollback procedures.

Storage and Backup Infrastructure Administrator

Network Engineer

• Build, configure, maintain, and decommission IPsec VPN tunnels between private cloud infrastructure and customer networks.
• Monitor VPN performance, troubleshoot connectivity issues, and ensure high availability.
• Maintain documentation for VPN configurations, standards, and procedures.
• Coordinate with internal teams and external customers to implement secure connectivity solutions.
• Participate in an on-call rotation to support network operations and respond to outages or critical incidents as needed.
• Assist in the deployment, configuration, and management of hardware firewalls at remote office locations.
• Support firewall rule creation, updates, and troubleshooting under guidance of senior staff.
• Assist with the deployment and configuration of WiFi networks in remote offices.
• Provide remote management and support for network infrastructure at branch locations.
• Participate in troubleshooting network performance issues including bandwidth and connectivity.
• Assist the Senior Network Engineer with network-related projects.
• Gain exposure to data center networking technologies including switching, routing, and segmentation.
• Support network testing, documentation, and implementation of new network solutions.
• Assist with packet capture collection, basic analysis, and troubleshooting documentation.
• Escalate urgent or complex issues to the Senior Network Engineer, Production IT Technical Lead, or Director of Production IT as appropriate.

Junior Network Engineer

Learning and Development

• The Technical Training Specialist is responsible for designing, developing, and delivering high-quality technical training programs for both external customers and internal technical staff.
• This role serves as the central connective tissue between product teams, subject matter experts, and the learner community — translating complex software functionality into engaging, accessible training experiences.
• Plan, schedule, and facilitate instructor-led system administration training sessions for external customers, covering installation, configuration, user management, and day-to-day platform operations.
• Adapt delivery style and content depth to accommodate audiences ranging from novice end users to experienced IT administrators.
• Conduct pre-training needs assessments and post-training evaluations to ensure learning objectives are met and continuously improved.
• Serve as a product knowledge resource during training engagements, fielding technical questions and escalating product issues as appropriate.
• Design and produce self-paced training courses for electronic delivery using authoring tools.
• Script, storyboard, record, and edit course content including video walkthroughs, interactive simulations, knowledge checks, and assessments.
• Publish and maintain courses within the company’s Learning Management System (LMS), ensuring accuracy, accessibility, and version control.
• Apply instructional design principles to create learner-centered experiences that drive measurable outcomes.
• Partner with Services Organizational Readiness Team (SORT) to identify training needs for new product releases, feature updates, and platform changes prior to general availability.
• Develop and deliver timely internal technical enablement sessions to ensure customer-facing technical staff are fully prepared before new releases.
• Translate complex engineering specifications and product documentation into clear, practical training content for technical audiences.
• Maintain a continuous feedback loop with SORT and Product Management to keep training content aligned with evolving product direction.
• Collaborate with Technical Writer to create and maintain standardized training templates including course shells, slide deck frameworks, facilitator guides, participant workbooks, and course syllabus templates.
• Establish and document training development standards, style guides, and quality checklists to ensure consistency across all training materials.
• Continuously evaluate and refresh templates based on learner feedback, delivery experience, and changes in instructional best practices.
• Identify, engage, and guide internal subject matter experts in converting deep technical knowledge into structured, learner-ready training content.
• Conduct working sessions with SMEs to extract, organize, and validate technical content, minimizing the burden on SMEs while maximizing the quality of output.
• Provide coaching and light instructional design support to SMEs contributing to training programs, building internal training capability over time.
• Maintain a repository of SME-sourced knowledge assets and coordinate with team leads to ensure content remains current.
• This position requires domestic / international travel up to 25%.

Technical Training Specialist

Director

• Lead the engineering organization responsible for building and scaling DeepHealth’s platform and products.
• Drive technical strategy, architecture decisions, and engineering excellence across multiple teams.
• Shape the engineering roadmap, cultivate a strong engineering culture, and build scalable systems and teams.
• Recruit, develop, and retain top engineering talent, ensuring strong execution and measurable impact on business outcomes.
• Partner with product management to define and execute the product roadmap, translating business requirements into engineering plans.
• Ensure consistency of engineering quality, code review culture, and testing standards across all teams and geographies.

Director, Software Dev Engineer

Data Engineer

• Develop and execute comprehensive strategies for RIS data migration.
• Collaborate with stakeholders to gather and analyze migration requirements.
• Extract clinical, operational, and administrative data from legacy RIS systems.
• Assess and map legacy data structures, including patient demographic records, diagnostic radiology reports, scanned documents, and future appointments.
• Assist in assembling and loading RIS system’s master lists including referring physicians, insurance providers, procedure codes, billing codes, organizational structures such as practices, sites, and rooms, and other master look-up tables.
• Use ETL tools to clean, transform, and prepare data for migration.
• Provide post-migration support for product go-live implementations.
• Partner with cross-functional teams, including customers, IT staff, compliance officers, and third-party vendors.
• Document the entire migration process, including methodologies, tools, and reports.
• Train staff on how to manage, access, and use data in the new RIS system.
• Perform comprehensive validation to ensure data completeness and resolve inconsistencies.
• Conduct post-migration verification and prepare detailed reports for stakeholders.
• Identify and resolve migration-related issues, such as data inconsistencies or system compatibility challenges.

Data Migration Engineer

• Lead the engineering organization responsible for building and scaling DeepHealth’s platform and products.
• Drive technical strategy, architecture decisions, and engineering excellence across multiple teams.
• Shape the engineering roadmap, cultivate a strong engineering culture, and build scalable systems and teams.
• Recruit, develop, and retain top engineering talent.
• Define and drive the multi-year engineering vision, technical roadmap, and platform strategy aligned with business goals.
• Lead architecture and design decisions for complex, distributed systems.
• Establish engineering standards, processes, and best practices.
• Own accountability for engineering delivery, system uptime, and technical debt management across the organization.
• Collaborate closely with Clinical, Data Science, and Design teams to shape technically sound and patient-centered solutions.
• Partner with Product, Clinical, and Data Science leaders to align engineering priorities with company strategy.

Director, Software Development Engineer

Product Marketing

• Define and lead the global GTM vision, strategy, and execution across key product lines and solution portfolios.
• Orchestrate complex, cross-functional launches, aligning product, sales, marketing, customer success, and executive stakeholders.
• Establish scalable GTM frameworks, processes, and best practices to drive consistency and operational excellence.
• Own executive-level readiness and accountability for successful launches and revenue impact.
• Set the overarching messaging and positioning strategy across the portfolio, ensuring differentiation and market leadership.
• Translate complex product capabilities into clear, compelling narratives that resonate with target segments and buying personas.
• Partner closely with Product and executive leadership to shape category positioning and long-term brand narrative.
• Ensure consistency and quality of messaging across all customer touchpoints and regions.
• Lead the development of a robust market intelligence function to inform strategic decisions, roadmap prioritization, and GTM direction.
• Synthesize customer, competitive, and industry insights into actionable strategies and thought leadership.
• Influence product strategy and investment priorities based on market opportunities and emerging trends.
• Champion a customer-centric approach across the organization.
• Define and oversee the global product marketing campaign strategy in partnership with brand, content, and demand generation teams.
• Ensure alignment between product marketing initiatives and pipeline/revenue goals.
• Establish KPIs and measurement frameworks to assess campaign effectiveness and optimize performance at scale.
• Drive innovation in channels, storytelling, and engagement to accelerate growth.
• Develop and lead partner GTM strategies, strengthening strategic alliances and ecosystem growth.
• Align with channel leadership to drive joint value propositions, co-marketing initiatives, and revenue outcomes.
• Build scalable partner enablement programs and frameworks to expand reach and market penetration.
• Support the development of the Marketing & Communications team, fostering a culture of excellence, accountability, and innovation.
• Supervise, coach, and evaluate team members to ensure high performance and professional development.
• Assign and prioritize workloads, monitor progress, and adjust resources to meet deadlines and objectives.
• Set clear goals, conduct regular performance reviews, provide constructive feedback and development plans, and implement improvement plans when needed.
• Recruit, onboard, and train new employees, ensuring alignment with organizational policies and culture.
• Foster a positive work environment by resolving conflicts proactively, promoting collaboration and accountability across the team, and maintaining clear communication across the team.
• Define organizational structure, roles, and career development pathways.
• Act as a key member of the marketing leadership team, contributing to overall company strategy and decision-making.
• Influence senior stakeholders and drive alignment across functions and geographies.

Associate Director, Product Marketing – Enterprise Informatics

• Define and lead the global GTM vision, strategy, and execution across key product lines and solution portfolios
• Orchestrate complex, cross-functional launches, aligning product, sales, marketing, customer success, and executive stakeholders
• Establish scalable GTM frameworks, processes, and best practices to drive consistency and operational excellence
• Own executive-level readiness and accountability for successful launches and revenue impact
• Set the overarching messaging and positioning strategy across the portfolio, ensuring differentiation and market leadership
• Translate complex product capabilities into clear, compelling narratives that resonate with target segments and buying personas
• Partner closely with Product and executive leadership to shape category positioning and long-term brand narrative
• Ensure consistency and quality of messaging across all customer touchpoints and regions
• Lead the development of a robust market intelligence function to inform strategic decisions, roadmap prioritization, and GTM direction
• Synthesize customer, competitive, and industry insights into actionable strategies and thought leadership
• Influence product strategy and investment priorities based on market opportunities and emerging trends
• Champion a customer-centric approach across the organization
• Define and oversee the global product marketing campaign strategy in partnership with brand, content, and demand generation teams
• Ensure alignment between product marketing initiatives and pipeline/revenue goals
• Establish KPIs and measurement frameworks to assess campaign effectiveness and optimize performance at scale
• Drive innovation in channels, storytelling, and engagement to accelerate growth
• Develop and lead partner GTM strategies, strengthening strategic alliances and ecosystem growth
• Align with channel leadership to drive joint value propositions, co-marketing initiatives, and revenue outcomes
• Build scalable partner enablement programs and frameworks to expand reach and market penetration
• Build, lead, and mentor a high-performing product marketing team, fostering a culture of excellence, accountability, and innovation
• Define organizational structure, roles, and career development pathways
• Act as a key member of the marketing leadership team, contributing to overall company strategy and decision-making
• Influence senior stakeholders and drive alignment across functions and geographies

Director of Product Marketing

Recruitment

• Own hiring strategy and execution across the North American and European markets.
• Be a true Talent partner.
• Run searches that matter.
• Personally own full-cycle recruiting for the company’s most critical and senior roles.
• Reinvent recruiting with AI and technology.
• Build scalable SaaS-ready systems.
• Make every decision with data.
• Raise the bar on candidate experience.
• Tell our employer story.

Talent Acquisition Partner

Engineer

• Project coordination and task ownership while serving as the primary point of contact for customer communication and issue resolution.
• Serve as the primary implementation resource for client projects from kick-off through completion
• Second-level support for healthcare IT systems, including troubleshooting and resolving escalated technical issues.
• Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.
• Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues.
• Maintain detailed records of incidents, solutions, and workflows in the ticketing system.
• Contribute to the continuous improvement of support processes and knowledge base.
• Ensure compliance with regulatory standards and internal IT policies.
• Support key customers and maintain positive relationships, providing updates and guidance as needed.

Technical Services Engineer

Technical Project Manager

• Architect and manage technical project plans, defining scope, technical objectives, key deliverables, timelines, resource allocation, and budget constraints.
• Proactively monitor project execution, ensuring adherence to design and requirements.
• Lead and oversee testing and quality assurance processes, including integration testing, system testing, and performance testing, to identify and resolve technical challenges.
• Identify potential technical risks, develop robust mitigation strategies, and proactively address technical roadblocks to ensure smooth project progression.
• Adapt project plans based on technical complexities and evolving requirements.
• Maintain comprehensive and accurate project documentation, including project plans, architecture diagrams, technical specifications, configuration details, status reports, meeting minutes and assisting with troubleshooting guides.
• Collaborate closely with internal stakeholders (software engineers, system architects, and other technical experts) to gather detailed technical requirements and translate them into actionable project plans.
• Effectively communicate complex technical concepts to both technical and non-technical stakeholders, providing clear and concise updates on progress, challenges, and solutions.
• Provide technical guidance, consultation, and recommendations to customers and internal teams, ensuring alignment on implementation strategies.
• Demonstrate excellent written, verbal, analytical, and presentation skills, with the ability to articulate details clearly and persuasively.
• Demonstrate a strong technical aptitude, process orientation, problem-solving and troubleshooting skills.
• Understand and interpret technical support and project requests from users, effectively translating them into technical requirements and solutions.
• Guide customers and technical teams through operational improvements and best practices.