DeepHealth

Technical Project Manager

• Architect and manage technical project plans, defining scope, technical objectives, key deliverables, timelines, resource allocation, and budget constraints.
• Proactively monitor project execution, ensuring adherence to design and requirements.
• Lead and oversee testing and quality assurance processes, including integration testing, system testing, and performance testing, to identify and resolve technical challenges.
• Identify potential technical risks, develop robust mitigation strategies, and proactively address technical roadblocks to ensure smooth project progression.
• Adapt project plans based on technical complexities and evolving requirements.
• Maintain comprehensive and accurate project documentation, including project plans, architecture diagrams, technical specifications, configuration details, status reports, meeting minutes and assisting with troubleshooting guides.
• Collaborate closely with internal stakeholders (software engineers, system architects, and other technical experts) to gather detailed technical requirements and translate them into actionable project plans.
• Effectively communicate complex technical concepts to both technical and non-technical stakeholders, providing clear and concise updates on progress, challenges, and solutions.
• Provide technical guidance, consultation, and recommendations to customers and internal teams, ensuring alignment on implementation strategies.
• Demonstrate excellent written, verbal, analytical, and presentation skills, with the ability to articulate details clearly and persuasively.
• Demonstrate a strong technical aptitude, process orientation, problem-solving and troubleshooting skills.
• Understand and interpret technical support and project requests from users, effectively translating them into technical requirements and solutions.
• Guide customers and technical teams through operational improvements and best practices.

Marketing

• Execute regional-focused marketing programs aligned to regional commercial priorities, target accounts, pipeline objectives, and revenue goals.
• Partner closely with Sales leadership to activate global campaigns through regional programs, account-based marketing initiatives, customer engagement activities, and targeted outreach.
• Translate global campaign and product marketing strategies into actionable regional execution plans.
• Identify regional market opportunities, customer needs, competitive dynamics, and commercial priorities to inform activation strategy.
• Serve as the primary marketing partner to assigned regions Commercial teams.
• Develop and adapt sales enablement materials, customer presentations, campaign assets, outreach content, and supporting tools aligned to commercial priorities.
• Support pipeline acceleration through account-based marketing initiatives, sales plays, customer engagement programs, and regional activation efforts.
• Partner with Commercial teams to support strategic opportunities, customer-facing initiatives, events, campaigns, and deal progression activities.
• Drive adoption and consistency of approved messaging, positioning, campaign priorities, and value propositions across region.
• Lead regional event activation activities aligned to commercial priorities and pipeline objectives.
• Execute event-related planning, outreach, sales enablement, onsite activation, customer engagement, and post-event follow-up activities.
• Adapt campaign and event messaging into region-specific activation programs designed to generate measurable commercial outcomes.
• Partner with Commercial teams to maximize pipeline generation and opportunity progression resulting from events and customer engagements.
• Collaborate with Digital & Growth Marketing, Marketing Operations, Product Marketing, Communications, and Commercial teams to improve campaign effectiveness and pipeline performance.
• Capture customer, sales, and market feedback to support messaging refinement, targeting optimization, and go-to-market improvements.
• Provide structured market, customer, and competitive insights that support campaign development and product marketing strategy.
• Create and adapt customer-facing content, campaign materials, event assets, presentations, sales outreach materials, and account-based marketing content.
• Ensure regional marketing activities align with approved messaging, positioning, brand standards, and corporate guidelines.
• Track, measure, and communicate program performance, engagement metrics, and regional marketing effectiveness.

Field Marketing Specialist

Engineer

• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues.
• Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.
• Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues.
• Maintain detailed records of incidents, solutions, and workflows in the ticketing system.
• Assist with system updates, installations, and user onboarding for new software and hardware.
• Support key customers and maintain positive relationships, providing updates and guidance as needed.

Technical Services Engineer

Outside Sales

• Lead and execute territory sales strategy, with full accountability for new bookings and opportunity development within radiology practices, imaging centers, and hospitals/health systems.
• Develop and manage a robust pipeline of provider accounts across the West through self-sourced outreach, strategic campaigns, and partner channels.
• Engage clinical (radiologists), operational (imaging directors), and IT (CIO, CMIO) stakeholders to deliver tailored product presentations and lead complex sales cycles.
• Build strong relationships that drive business case development around workflow optimization, AI triage/prioritization, and imaging platform consolidation.
• Collaborate cross-functionally with Sales Engineering, Product, Client Success, and Marketing to align solutions to buyer needs and accelerate deal velocity.
• Maintain pipeline hygiene and accurate forecasting within Salesforce.

Territory Sales Manager – West, Enterprise Imaging

Business Development Rep

• Independently build and execute outbound prospecting strategy
• Engage credibly across the buyer dynamic in enterprise imaging deals
• Maintain clean, complete records in Salesforce
• Develop and maintain deep fluency in DeepHealth’s Enterprise Imaging portfolio

Business Development Representative

Support Engineer

• Serve as the primary PACS technical support resource for customer healthcare IT projects.
• Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
• Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
• Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
• Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
• Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
• Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
• Ensure compliance with healthcare regulatory standards and internal IT policies.
• Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
• Deliver product and service training to administrators, service-level users, and customers as needed.
• Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities.
• Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
• Integrate and support solutions within public cloud environments and DeepHealth platforms.
• Design, implement, document, and support technical solutions that meet customer and organizational requirements.
• Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
• Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
• Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Technical Support Engineer, PACS

Technical Services Engineer, PACS

Operations

• Responsible for ensuring global sales processes and teams are operating optimally driving revenue, accurately forecasting, and monitoring and driving both customer and partner satisfaction and growth.
• Develop and execute a Global Sales Operations program by collaborating with Sales Leadership and GTM teams including driving key initiatives.
• Lead, manage and evaluate the sales tools, processes, policies, and programs to ensure continuous productivity, optimization, and effectiveness, with a focus on scalability and driving significant growth.
• Develop and optimize sales processes and programs as it relates to Quote-to-Cash (quoting process, pricing, configuration/terms), Deal Desk, Forecasting and supporting field direct and indirect channels.
• Exhibit a strong understanding of the sales process and act as a business advisor to the sales organization by providing insights on opportunity management to drive deal velocity.
• Build training programs/on-boarding for sales representatives with a focus on processes and supporting tools including but not limited to CRM, forecasting, generating proposals, quotes, and orders.
• Collaborate with regional sales leaders and teams to develop and execute sales management disciplines and processes (territory assignment & reviews, weekly/quarterly forecast, QBRs, pipeline analysis and development, account planning, account assignments, quota/budget allocation).
• Partner with sales on annual planning activities and lead the territory carving and alignment process.
• Assist with identifying customers and sales opportunities by analyzing sales data and market trends.
• Proactively monitor and maintain high levels of quality, accuracy, and process consistency across the field organization.
• Develop key performance metrics, dashboards, and reports that help the sales organization focus on performance drivers and results.
• Collaborate with Marketing to ensure proper lead management processes, metrics, and policies.
• Be a trusted advisor to Sales and Executive Leadership.

Director, Global Sales Operations

Sales

• The Global Sales Operations Leader will be responsible for ensuring global sales processes and teams, both direct and indirect, are operating optimally driving revenue, accurately forecasting, and monitoring and driving both customer and partner satisfaction and growth.
• This role is also responsible for driving revenue through successful partner management, US and global partner acquisition, and growth strategies.
• This role supports achievement of the organization’s revenue goals from both direct and indirect channels, and listens to feedback from sales and support teams to ensure sales operations are set-up to analyze for growth, provide for a smooth customer experience, and improve efficiencies and performance.
• Develop and execute a Global Sales Operations program by collaborating with Sales Leadership and GTM teams including driving key initiatives.
• Develop an operational cadence for Sales Operations.
• Lead, manage and evaluate the sales tools, processes, policies, and programs to ensure continuous productivity, optimization, and effectiveness, with a focus on scalability and driving significant growth.
• Develop and optimize sales processes and programs as it relates to Quote-to-Cash (quoting process, pricing, configuration/terms), Deal Desk, Forecasting and supporting field direct and indirect channels.
• Exhibit a strong understanding of the sales process and act as a business advisor to the sales organization by providing insights on opportunity management to drive deal velocity.
• Assist in training sales representatives with a focus on processes and supporting tools including but not limited to CRM, forecasting workbooks, generating proposals, quotes, and orders.
• Proactively monitor and maintain high levels of quality, accuracy, and process consistency across the field organization.
• Develops key performance metrics, dashboards, and reports that help the sales organization focus on performance drivers and results.
• Lead the evaluation, launch and training of new Sales tools/platforms.
• Manage vendor renewals for Sales tools, determine future user growth needs and work with Finance to establish budget.

Global Sales Operation Leader

• Project coordination and task ownership while serving as the primary point of contact for customer communication and issue resolution
• Serve as the primary implementation resource for client projects from kick-off through completion
• Second-level support for healthcare IT systems, including troubleshooting and resolving escalated technical issues
• Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner
• Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team
• Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues
• Maintain detailed records of incidents, solutions, and workflows in the ticketing system
• Contribute to the continuous improvement of support processes and knowledge base
• Ensure compliance with regulatory standards and internal IT policies
• Support key customers and maintain positive relationships, providing updates and guidance as needed

• Lead and execute territory sales strategy, with full accountability for new bookings and opportunity development within radiology practices, imaging centers, and hospitals/health systems.
• Develop and manage a robust pipeline of provider accounts across the East territory, including New Jersey, New York, New England, and Canada, through self-sourced outreach, strategic campaigns, and partner channels.
• Engage clinical (radiologists), operational (imaging directors), and IT (CIO, CMIO) stakeholders to deliver tailored product presentations and lead complex sales cycles.
• Build strong relationships that drive business case development around workflow optimization, AI triage/prioritization, and imaging platform consolidation.
• Collaborate cross-functionally with Sales Engineering, Product, Client Success, and Marketing to align solutions to buyer needs and accelerate deal velocity.
• Maintain pipeline hygiene and accurate forecasting within Salesforce.

Territory Sales Manager – North East Region

Data Engineer

• Develop and execute comprehensive strategies for RIS data migration.
• Collaborate with stakeholders to gather and analyze migration requirements.
• Extract clinical, operational, and administrative data from legacy RIS systems.
• Assess and map legacy data structures, including patient demographic records, diagnostic radiology reports, scanned documents, and future appointments.
• Assist in assembling and loading RIS system’s master lists including referring physicians, insurance providers, procedure codes, billing codes, organizational structures such as practices, sites, and rooms, and other master look-up tables.
• Use ETL tools to clean, transform, and prepare data for migration.
• Provide post-migration support for product go-live implementations.
• Partner with cross-functional teams, including customers, IT staff, compliance officers, and third-party vendors.
• Document the entire migration process, including methodologies, tools, and reports.
• Train staff on how to manage, access, and use data in the new RIS system.
• Perform comprehensive validation to ensure data completeness and resolve inconsistencies.
• Conduct post-migration verification and prepare detailed reports for stakeholders.
• Identify and resolve migration-related issues, such as data inconsistencies or system compatibility challenges.

Data Migration Engineer

• Own full-cycle sales responsibility for DeepHealth’s population health AI portfolio within the assigned territory.
• Develop and execute a territory business plan that aligns AI use-cases (breast, lung, brain, prostate, thyroid) with target accounts, screening programs, and enterprise imaging strategies.
• Prospect, qualify, and advance opportunities with hospitals, IDNs, academic centers, and large imaging groups.
• Build and maintain strong relationships with executive and clinical stakeholders, including CIO/CTO, CMIO, Chief of Radiology, service-line leaders (oncology, pulmonology, neurology, urology), and population health leaders.
• Collaborate closely with product specialists, clinical experts, and implementation teams to design compelling value proposals and solution configurations.
• Lead commercial strategy for converting legacy on-prem/perpetual and single-modality solutions into cloud-based, exam- or subscription-based population health AI contracts.
• Develop and present business cases, ROI analyses, and value-based proposals tailored to each account’s clinical, operational, and financial objectives.
• Own pipeline management and forecasting for the territory, using CRM tools to ensure accuracy and visibility.
• Respond to and coordinate RFPs, legal and InfoSec reviews, and contracting with support from internal stakeholders.
• Partner with Customer Success to ensure smooth implementations and identify expansion and upsell opportunities.
• Serve as the voice of the customer back to Product, Marketing, and Leadership to inform roadmap and go-to-market plans.

Regional Sales Manager

Regional Sales Manager – Ohio Valley

• Independently build and execute outbound prospecting strategy targeting net new Enterprise Imaging opportunities
• Develop multi-touch outreach sequences tailored to technical and clinical buyer personas
• Engage credibly across the three-buyer dynamic that defines enterprise imaging deals
• Maintain clean, complete, and up-to-date records in Salesforce