Technical Support Engineer

DeepHealth

Technical Support Engineer managing support for Clinical AI products and healthcare IT systems. Collaborating with cross-functional teams to troubleshoot issues and enhance service quality.

Posted 7/15/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $43,000 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Clinical AI product support, IT systems troubleshooting, and customer relationship management. Proficient in healthcare IT compliance, technical training, and cross-functional collaboration to enhance operational success.

Highest-signal resume keywords

Clinical AI Product SupportHealthcare IT Systems TroubleshootingWindows And Linux System AdministrationPACS, RIS, DICOM, HL7 SupportCustomer Service And Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Operating SystemsLinux System AdministrationMSSQL Database ManagementNetworking ConceptsPublic Cloud EnvironmentsScripting And Data SerializationTicketing SystemsITIL-Based Support ProcessesComplex Software TroubleshootingHealthcare Technology Solutions

Soft Skills

Analytical ThinkingCritical Problem-SolvingExcellent Communication SkillsCollaboration Across TeamsFlexibility Under Pressure

Tools & Technologies

DeepHealth PlatformsSSRS Reporting ToolsTicketing Systems

Industry Keywords

Healthcare InformaticsIT Support RolesRadiology-Focused Technical SupportCustomer Experience ImprovementOperational Success

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Serve as the primary Clinical AI product line technical support resource.
Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DeepHealth Website LinkedIn All Job Openings 11 - 50 employees 🤖 Artificial Intelligence ⚕️ Healthcare Insurance ☁️ SaaS 💰 $225k Grant on 2019-08 Artificial Intelligence
Healthcare Insurance
SaaS DeepHealth is a global leader in AI-powered health informatics, providing innovative solutions designed to enhance operational efficiency and clinical confidence in radiology. As a wholly-owned subsidiary of RadNet, Inc. , DeepHealth offers a comprehensive suite of diagnostic and imaging tools, including the DeepHealth OS, a pioneering cloud-native operating system. Their AI-powered solutions support large-scale diagnostic programs and streamline workflows in areas such as breast, prostate, lung, and brain cancer detection. DeepHealth collaborates with leading healthcare institutions worldwide to transform radiology practices and improve care delivery. Technical Support Engineer 🔥 0 minutes ago 🍂 Massachusetts – Remote 💵 $43k - $53k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Cloud Linux Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary Clinical AI product line technical support resource.
Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements. 🎯 Requirements
Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Product Support Specialist 🔥 5 hours ago Zignal Labs 51 - 200 🤖 Artificial Intelligence ☁️ SaaS 🏛️ Government Website LinkedIn All Job Openings Technical Product Support Specialist resolving customer technical issues for Zignal Labs. Collaborates with engineering on product support, guarantees customer satisfaction and efficient issue resolution. 🇺🇸 United States – Remote 💵 $80k - $90k / year 💰 $15M Debt Financing - Zignal Labs on 2019-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Open Source Connect Support Engineer 🔥 10 hours ago Miratech 501 - 1000 Website LinkedIn All Job Openings Amazon Connect Support Engineer responsible for maintaining AWS contact center environments. Ensuring high availability and system reliability through monitoring and troubleshooting. 🇺🇸 United States – Remote 💰 Private Equity Round on 2022-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer AWS Cloud JavaScript Python Splunk Technical Business Analyst 🔥 11 hours ago Analytica 51 - 200 🤝 B2B 🏛️ Government Website LinkedIn All Job Openings Technical Business Analyst bridging clinical/operational stakeholders and technical development team at Analytica. Focusing on data management, ETL processes, SQL development, and reporting solutions. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer ETL SQL Tableau Technical Support Engineer 🔥 14 hours ago Scratch Financial 11 - 50 💸 Finance 💳 Fintech ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Support Engineer managing complex technical escalations and driving AI-powered tooling solutions for Scratch Financial. Responsible for troubleshooting payment issues and enhancing support efficiency. 🇺🇸 United States – Remote 💵 $110k - $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Firebase Postgres Ruby on Rails Application Support Developer 🔥 14 hours ago OneSource Virtual 501 - 1000 🤝 B2B ☁️ SaaS 💸 Finance Website LinkedIn All Job Openings Application Support Developer providing technical support for OSV’s enterprise applications. Collaborating with development teams and ensuring high-quality application performance for clients. 🇺🇸 United States – Remote 💰 Series B on 2015-06 ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor Azure Cloud ServiceNow SOAP SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs