Dedalus

Manager

• Manage a team of around 20 employees: recruitment, performance management, working hours, training, etc.
• Handle escalated customer requests and dispute cases in accordance with the service contract and established processes
• Manage client relationships
• Manage the entity’s budget and monitor activity KPIs (number of calls, productivity, revenue, etc.)
• Coordinate and organize support operations in line with the company’s strategy
• Develop and promote best practices
• Represent and advocate for customer support with various internal and external stakeholders

Application Support Manager

Director

• Lead our software installation and deployment activities
• Manage a team of 70 to 80 people
• Oversee project delivery, ensuring quality and deadlines are met
• Drive the financial performance of your area (P&L, forecasting)
• Contribute to the growth strategy

Director of Services

Customer Support

• Manage technical relationships with assigned clients;
• Understand client needs and drive new business opportunities together with the GC;
• Have a deep understanding of contracts and ensure their correct execution, balancing the interests of the client and Dedalus;
• Monitor cloud usage and behavior, identifying risks, threats, and opportunities;
• Be familiar with and apply vendor incentives, aligning them with client needs;
• Lead executive committees, presenting the Management Book with key service KPIs (Tickets, Crises, Actions, and Recommendations);
• Support clients in achieving their business goals and outcomes;
• Identify opportunities to modernize and advance the digital journey;
• Provide proactive guidance on products and services;
• Act in a consultative manner, supporting the adoption of modern technologies;
• Ensure clients understand the value of Dedalus' services, encouraging their continuous evolution;
• Encourage client participation in Dedalus' marketing and/or partner events.

Customer Service Manager

Platform Engineer

• Focus on designing, building and operating platform services with a product mindset, promoting standardization, automation and reliability.

Senior Platform Engineer

Data Scientist

• Analyze and assess Electronic Medical Record (EMR) database structures to design and implement efficient SQL queries and scripts for data extraction, transformation, and loading (ETL).
• Design and implement data quality checks to identify inconsistencies, resolve issues, and ensure high data integrity across all sources.
• Identify gaps and inefficiencies in the existing data pipeline and propose or implement improvements to enhance data usability and performance.
• Query and analyze the analytics data sets to extract and validate data that aligns with specific clinical trial requirements.
• Use Jupyter notebooks for advanced data exploration, complex queries, and reproducible analyses.
• Maintain clear and comprehensive documentation for data pipelines, workflows, and related processes to ensure transparency and knowledge sharing across teams.

Product Marketing

• As the Product Marketing Specialist, you will become part of the Global Marketing and Communication Department, focusing on the creation and orchestration of creative, high impact content that powers product launches and strategic repositioning across global and regional markets.
• Lead the end-to-end development of launch content: blogs, brochures, flyers, one pagers‑, sales sheets, landing pages, videos, infographics, animations, webinars, and email nurtures
• Build messaging frameworks and value narratives that clearly articulate differentiation, outcomes, and proof points; adapt to audiences (clinicians, IT, decision‑makers) and channels (web, social, sales enablement)
• Transform technical inputs from Product Managers into customer centric‑ stories and editorially polished content ready for digital distribution and sales use
• Plan and execute integrated digital campaigns (web, social, email, webinars) supporting launches and repositioning; set objectives, target segments, content calendars, and KPIs in partnership with Global Communication
• Maintain editorial calendars and repurpose hero content into multiformat derivatives (e.g., blog, social cutdowns, sales one pager, webinar‑ highlight reel)
• Deliver sales ready‑ creative toolkits (pitch decks, talk tracks, objection handling, competitive snapshots, demo narratives) and keep them current
• Partner with regional teams to localize content and ensure strategy compliance and relevance to local market dynamics
• Use market/competitor insights to shape creative angles and editorial priorities; feed learnings back into the positioning and GTM framework
• Propose creative experiments (A/B tests on headlines, formats, CTAs) to improve engagement and conversion

Product Marketing Specialist

Payroll

• Sarai responsabile dell’implementazione e dell’avvio degli applicativi di gestione del personale , con focus sui moduli paghe e previdenza , presso i nostri clienti del settore sanitario.
• Avviare e configurare applicativi di gestione del personale (con focus su moduli paghe-previdenza) presso clienti della sanità pubblica/privata ed enti locali.
• Eseguire attività di assistenza funzionale, sia da remoto che on-site sul territorio nazionale.
• Formare gli utenti all’utilizzo del software e supportarli nell’adozione operativa.
• Collaborare con help desk, team di sviluppo, delivery e project manager per garantire qualità e continuità del servizio.
• Svolgere test e collaudi funzionali sugli applicativi e documentare le attività.

Application Expert – Software, Amministrazione Paghe, Previdenza

Project Manager

• Gestire, monitorare e implementare progetti IT per clienti del settore sanità
• Agire come collegamento tra l'area tecnologica e quella commerciale
• Assicurare il rispetto dei tempi di consegna e dei budget predefiniti
• Gestire la realizzazione del progetto attraverso i diversi step di processo dal collaudo all’avvio
• Redigere documentazione e reportistica di progetto

Customer Success Manager

• As a Customer Success Manager, you will join our Customer Success Team, specifically designed to build durable, trust-based relationships with our clients.
• As the primary point of contact for our clients, you will implement actions and initiatives aimed at creating value and improving customer satisfaction.
• You will be responsible for: strengthening customer satisfaction — developing strong, trust-based relationships with clients, ensuring contract execution, and supporting clients in optimizing their use of our solutions.
• Work cross-functionally with product and development teams to incorporate customer feedback into future product releases.
• Develop and implement, together with the Global Account Manager (GAM), a strategy to secure and maximize recurring revenue and services revenue (upsell and cross-sell) and reduce FAE & Overdue.
• Analyze and report: monitor key performance indicators (KPIs) related to customer satisfaction and success and report on them regularly.
• Continuously improve our processes, offerings, and solutions by leveraging customer feedback.
• Be available for regular travel within a regional and/or national area depending on your location.

Product Manager

• Product management to deliver and evolve foundational technologies for multiple internal product domains
• Definition and synchronization of the Integrated Technologies roadmap with other product areas and overall strategy
• Continuous collaboration and alignment with other Product Managers across Dedalus product lines and external partners
• Collection, prioritization, and discussion of requirements from various internal stakeholders and business units
• Support in business case discussions to ensure feasibility and value creation
• Provide technical and functional guidance to development teams and adjacent areas to ensure seamless integration of technology layers
• Drive the continuous evolution of your product along innovation opportunities and strategic needs
• Actively manage communication about your product towards internal teams, external partners, services, and management
• Contribute to an inspiring team environment with an open communication culture
• Motivate, guide, and support your peers throughout the organization

Product Manager – Integrated Technologies

Product Designer

• Conducting user research to understand the needs, behaviors, and motivations of users
• Designing the interactions and workflows that users will experience when interacting with a product or service
• Designing the visual elements of a product, such as color schemes, typography, and imagery
• Conducting user tests to evaluate the design and identify areas for improvement
• Work and collaborate with product managers, development leads and designers and translate findings into bold, actionable insights
• Champion and defend the voice of the user, and advocate a user-centric design approach
• Proactively challenging and improving the status quo by leveraging data and measurable metrics to inform and refine the design process
• Demonstrating the flexibility to reach compromises and contribute to bringing the product to a launch-ready state, while maintaining a strong user-centered focus
• Balancing technical feasibility, economic value, and user needs to ensure the product delivers tangible benefits for both the business and its user

UX Designer

IT Support

• Assistenza di II Livello
• Inbound Telefonico
• Incident e Service request management
• Problem management, come supporto nell’analisi
• Analisi dei log applicativi
• Controllo congruenza dati tramite query SQL
• Debug del codice di procedure applicative
• Installazione fix, patch, minor release
• Creazione e mantenimento della documentazione interna ed esterna
• Esecuzione di Test e Quality Assurance nel ciclo di sviluppo interno degli applicativi