Darktrace

Account Executive

• Drive new business acquisition by identifying and closing net-new logo opportunities within your assigned territory.
• Develop and execute strategic sales plans to expand market presence and exceed revenue targets.
• Self-generate leads through targeted outreach, networking, and leveraging marketing and inside sales support.
• Engage and present Darktrace’s cybersecurity solutions to key stakeholders, including CISOs, IT leaders, and security professionals.
• Own the sales cycle end-to-end, from prospecting and qualifying leads to negotiating and closing deals.
• Upsell and expand within accounts by identifying additional opportunities for Darktrace’s solutions.
• Collaborate cross-functionally with technical teams, including Solutions Engineers, Technical Account Managers, and Cyber Threat Analysts, to deliver tailored demos and Proof of Values (POVs).
• Maintain accurate pipeline management using CRM tools and provide regular sales forecasts.

Account Executive – Core Acquisition

Recruitment

• Develop Recruitment Strategies: Design and implement innovative strategies to attract top talent for various roles within the organisation.
• Collaborate with Hiring Managers: Partner with hiring managers to understand their staffing needs and develop job descriptions and selection criteria.
• Source Candidates: Utilise various channels, including online platforms and professional networks, to identify and attract potential candidates.
• Manage the Selection Process: Oversee the entire selection process, including screening resumes, conducting interviews, and assessing candidates aligned with our company culture and values.
• Employer Branding: Lead initiatives to enhance the company's employer brand and attract high-quality candidates.
• Track Recruitment Metrics: Monitor and analyse recruitment metrics to measure the effectiveness of strategies and make data-driven decisions.
• Training and Development: Provide training and support to hiring managers on best practices in recruitment and interview techniques.
• Candidate Experience: Ensure a positive candidate experience throughout the recruitment process, from initial contact to onboarding.
• Utilise ATS: Maintain accurate and up-to-date information in our ATS, Workday.

Talent Acquisition Partner

Infrastructure Engineer

• Ensure Darktrace is deployed, integrated, and optimized to the highest standards
• Assist customers with deploying Darktrace technology within network, cloud, OT, and email environments
• Lead and become a trusted advisor to key customers in their security infrastructure design and planning
• Complete deployment projects on or before expected Service Level Objectives (SLOs)
• Manage customer support tickets to assist with technical issues
• Proactively engage with customers to help maintain a healthy deployment
• Maintain and enhance communication between all go-to-market teams, including sales, customer success, and operations

Cyber Infrastructure Engineer

Customer Support

• Develop a phased CX Metrics dashboard strategy. Start by delivering initial core metrics for each CCO function (Professional Services, Customer Success, Analyst Services, Support) and then build out a more robust dashboard and insights framework over time
• Investigate and map CX data across multiple systems (including Salesforce, Gong, and proprietary applications) to identify which fields and field combinations are needed to produce each desired metric
• Partner with IT, Application, and Data Warehouse teams to get access to source data, while owning the CX-layer logic for how that data is structured, transformed, and used for operational reporting
• Perform hands-on data transformation and cleansing as an interim solution for immediate business needs and migrate to the data warehouse solution as that source evolves to meet the business needs
• Design and build automated dashboard feeds that pull data from multiple systems into a single view of CX leading indicators and performance metrics
• Become the CX organization's go-to person on data lineage, data quality, and source-system quirks. Proactively identify and resolve data integrity issues that affect metric accuracy
• Work through ambiguous data situations by talking to people across departments, piecing together undocumented logic, and documenting the resulting data definitions and calculation methods
• Share insights and recommendations from the dashboards with CX leaders and functional teams. This role is not just about building reports; we need you to surface trends, flag anomalies, and identify opportunities for improvement
• Build and maintain a CX metrics catalog that documents the standard metrics for each CCO function, what they measure, where the data comes from, and how often it refreshes
• Work with Revenue Operations, Data & Analytics, and Business Systems teams as a consumer and partner (not a substitute), making sure CX-specific reporting and insights needs are met without duplicating what those teams already provide
• Leverage AI tools to accelerate data exploration, automate repetitive transformation tasks, and generate initial drafts of analyses or documentation

Senior Customer Experience Operations Analyst

Solutions Engineer

• Serve as the technical lead between clients, partners, and our internal teams at Darktrace.
• Deliver value stories to customers based on direct, market-recognized experience.
• Contribute to global sales, POV, and GTM strategy.
• Map technical pain points to business-value ROI that impacts commercial process.
• Support peers as a subject matter expert and impact player.
• Enable those around you on discovery, metrics, and success criteria.
• Key contributor to regional POV strategy and wider technical initiatives or projects outside of the day-to-day SE role.
• Travel regionally to client sites as permitted by health guidelines.

Senior Solutions Engineer

Marketing Operations

• Own end-to-end execution of global and Americas regional demand generation campaigns in HubSpot, ensuring scalable, repeatable program delivery.
• Design and evolve lifecycle marketing programs, including lead nurture, onboarding, re-engagement, and account-based journeys to improve conversion across the funnel.
• Develop advanced segmentation and targeting strategies using behavioral, firmographic, and intent data to enable personalized marketing experiences.
• Partner with Operations and Sales to optimize lead management, scoring models, routing, and SLA adherence to maximize pipeline efficiency.
• Build and maintain robust campaign infrastructure, including workflows, templates, and processes that enable scale and consistency.
• Drive continuous campaign optimization through A/B testing, performance analysis, and insights that improve engagement, conversion, and ROI.
• Ensure data quality, governance, and compliance across HubSpot and Salesforce, maintaining accurate and actionable marketing data.
• Act as a subject matter expert on marketing automation, promoting best practices and enabling global stakeholders through training and guidance.
• Support strategic initiatives such as AI translations, intent data activation, personalization at scale, and agentic operational processes.
• Collaborate cross-functionally with field marketing, digital, events, and partner teams to deliver integrated, multi-channel campaigns aligned to business priorities.

Senior Marketing Automation Specialist

• Driving account expansion, upsell, and cross-sell opportunities across enterprise and mid-market customers
• Building and maintaining strong relationships with CISOs, security leaders, and key decision-makers
• Developing and executing account plans to maximise long-term customer value
• Collaborating with channel partners within your territory to unlock additional growth
• Presenting and demonstrating Darktrace’s AI-driven cyber threat defence solutions, supported by in-house technical experts
• Representing Darktrace at industry events, customer meetings, and security conferences

Account Executive – Expansion

Manager

• Build and manage both channel strategy and execution aligned to your regional sales directors
• Develop, implement, and manage targeted and measurable partnership strategies and campaigns
• Work closely with the marketing and internal sales support teams to maximize partner recruitment
• Provide the manager with activity reports, channel information and forecasting information
• Actively participate in relevant technology and client industry events
• Continually analyze and review Partner Community performance data
• Develop, define, implement, continually refine and manage segmented client portfolios
• Facilitate software product knowledge sharing, operational collaboration and cross-training of all community

Account Executive – Core Acquisition

Talent Acquisition Partner

Cyber Infrastructure Engineer

Senior Customer Experience Operations Analyst

Senior Solutions Engineer

Senior Solutions Engineer

Senior Marketing Automation Specialist

Account Executive – Expansion

Regional Channel Manager