Daniels Health

Customer Support

• Lead, coach, and develop a cross-functional Customer Service team of generalists with specialty knowledge in specific areas.
• Foster a culture of high accountability, collaboration, and customer-first thinking.
• Support employee engagement and retention initiatives within the business unit as a whole; contribute to improving overall team morale and communication.
• Own all outbound customer communications, ensuring alignment with our brand tone: approachable, professional, and human—without unnecessary jargon.
• Host recurring customer meetings, as necessary - reviewing service metrics and managing follow-ups for Daniels-owned action items.
• Maintain and enhance the customer experience while balancing cost-efficiency and operational realities.
• Serve as the business unit expert in Salesforce, RouteOptix/Tegos, Microsoft Office Suite, and internal communication tools (Outlook, Teams).
• Drive system adoption and process standardization within your team and across departments.
• Lead root cause analysis (RCA) for service issues, complaints, and other operational deficiencies—proactively and reactively.
• Ensure corrective actions are implemented, tracked, and communicated.
• Collaborate with subject matter experts across departments to drive systemic improvements and reduce recurring issues.
• Act as a liaison between Customer Service and key departments: Operations, Transportation, Account Management, and Finance.
• Understand key operational functions (e.g., routing, container handling, loading/unloading, compliance) to inform customer service decisions.
• Provide actionable insights and recommendations to drive interdepartmental improvements.
• Maintain deep knowledge of customer service KPIs: service performance, container quality, issue trends, etc.
• Develop and deliver reports that track team performance, customer trends, and operational health.
• Use data to identify trends, influence strategy, and recommend process enhancements.
• Understand the financial impact of service decisions—costs of service, operational expenses, profitability thresholds.
• Balance customer expectations with cost-effective delivery and long-term business sustainability.
• Make informed decisions about service adjustments, timing, and resource allocation.

Customer Service Manager

Inside Sales

• Drive activity metrics and maintain a healthy CRM sales pipeline in Salesforce
• Coach the inside sales team on all aspects of the buying and selling process
• Manage team performance and drive improvement initiatives across the team and enterprise
• Grow and develop a team of Inside Sales professionals operating in a B2B sales environment
• Drive profitable product sales through assigned inside sales team
• Establish and maintain business stakeholder relationships
• Create and maintain a working sales plan with strategies and tactics to achieve annual sales forecast
• Provide coaching and feedback for continuous improvement
• Work to attain team sales quota and team sales productivity metrics
• Encourage and promote a positive team environment and hold team accountable for success
• Identify market trends and account needs to react to market activity and reach sales goals
• Drive a data-driven, analytical approach to sales model optimization

Inside Sales Supervisor

Human Resources

• Serve as a subject matter expert and system administrator for Workday HCM modules, such as Core HCM, Benefits, Compensation, Time Tracking, Talent, Learning, Absence, and Recruiting.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Manage user access and security roles in compliance with governance policies.
• Support with initial implementation and ongoing Workday configuration updates, upgrades, and releases including regression testing and user acceptance.
• Collaborate with HR and Business leaders to maximize engagement with the Workday
• Maintain high standards of data integrity through regular audits and data cleansing activities.
• Create and maintain documentation of data standards, business processes, and procedures.
• Conduct root cause analysis on data issues and implement preventive solutions.
• Work with Stakeholders to develop and maintain Workday reports and dashboards to support business needs.
• Provide insights and data analysis to HR leadership and other departments as needed.
• Ensure compliance reporting requirements are met
• Lead or participate in HR technology initiatives, including system enhancements, module implementations, and process automation.
• Drive continuous improvement by evaluating and recommending system and process changes.
• Train HR team members and end-users on Workday and other HR systems functionality and enhancements.

HRIS Analyst

Accounts Receivable

• Provide quick resolution to customers with regards to disputes, inquires, and invoice clarifications
• Research customer issues, perform skip tracing, and settle past-due payments
• Maintain positive relationships with external customers
• Meet all collections metrics and goals set within the department
• Increase recovery of past due amounts through a proactive and professional approach
• Call and email 50+ accounts on a daily basis

Accounts Receivable Specialist

Account Manager

• Support the development and execution of customer account strategies aligned with business metrics (client retention, revenue growth, cost savings, profitability)
• Act as a trusted advisor by understanding customer business needs and aligning solutions
• Develop account blueprints including contract terms, services, products, and buying groups
• Project management and cross-departmental problem solving to drive customer outcomes
• Provide ongoing in-service education with clinical staff on products and services (safety, sustainability, efficiency, compliance, education)
• Provide product expertise across the full service offering
• Assist with waste policy capture, design, review, assessment, and adjustments
• Serve as customer advocate and collaborate with operations, sales, logistics, and finance
• Conduct routine audits related to contractual KPIs (safety, sustainability, efficiency, compliance, education)
• Support new product installations and program implementations at customer sites
• Facilitate strategic customer meetings and quarterly business reviews, including audits, data assessment, and stakeholder feedback collation

Business Development Rep

At Daniels Health, we’re not just managing medical waste—we’re transforming healthcare safety.
Our mission is bold: to make healthcare safer for those who care for others. Through cutting-edge innovation, infection control expertise, and a fierce commitment to sustainability, we’re redefining what it means to protect frontline workers and the environment. If you're passionate about purpose-driven work and want to be part of a company that’s making a real impact in healthcare, you’ve just found your next home.

As we continue to expand, we're excited to open our doors for a Business Development Director to join our team in Los Angeles!

THE ROLE:
In this role, you’ll lead the charge in expanding Daniels Health’s footprint in the acute care space. You’ll take ownership of an existing customer portfolio while building strong relationships, identifying growth opportunities, and driving strategic account development. This is a high-visibility role perfect for someone who thrives on connecting with stakeholders, navigating complex healthcare environments, and delivering results.

Business Development Director

Sales

• We are seeking a dynamic and results-driven Senior Sales Director to lead sales across the Western Region of the United States, focusing on IDNs and Acute-level partnerships.
• Develop and execute regional sales strategies aligned with national objectives to exceed revenue and growth targets.
• Regularly review and refine sales strategies, territory coverage, and budget planning to ensure alignment with company goals and market dynamics.
• Lead, coach, and develop a team of Regional Sales Managers and Account Executives; foster a high-performance, accountability-driven culture.
• Partner with sales representatives to develop territory business plans focused on Integrated Delivery Network (IDN) relationships and leverage Salesforce.com to track target accounts.
• Maintain a strong and healthy sales pipeline through proactive opportunity management and ensure activities are tracked in Salesforce.com.
• Continuously monitor sales activity, team strategy, and performance metrics; deliver regular performance reports to the Executive Team with strategic recommendations.
• Champion customer satisfaction and cultivate long-term IDN partnerships; serve as executive sponsor for strategic accounts and high-value deals.
• Identify growth opportunities in emerging or underserved markets and monitor industry trends and competitor activity.
• Collaborate with Marketing, Product, Customer Success, and Finance to ensure go-to-market alignment and participate in relevant sales, strategy, and product meetings.

Senior Sales Director

Manager

Lead and support a team of 15 Field Service Technicians across 25 hospital sites.
Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers.
Train hospital staff and internal teams on product use, safety, and compliance.
Conduct audits, monitor service quality, and drive continuous improvement.
Build strong relationships with hospital personnel and attend facility meetings.
Hire, train, and manage service staff, including scheduling, performance reviews, and safety training.
Maintain accurate records and ensure regulatory compliance.
Collaborate with Sales and Regional Operations to support account growth and retention.

Field Service Manager

• Lead expansion in acute care space and manage existing customer portfolio
• Build strong relationships and identify growth opportunities
• Drive strategic account development and collaborate on contract negotiations
• Present products and services to stakeholders and prepare tailored proposals
• Travel within territory and use Salesforce for customer outreach
• Support upselling and portfolio growth; track performance with Account Manager

Software Engineer

-Develop and maintain AL-based customizations and extensions in Business Central (v23+)
-Write clean, event-driven code to support internal operational processes across finance, inventory, production, and logistics
-Design and implement robust integrations using Azure Functions and Logic Apps
-Manage upgrades and extensions using VS Code, Docker, Git, and Azure DevOps
-Create and maintain custom APIs, reports, and outputs as needed
-Implement automated tests and support release pipelines
-Troubleshoot and debug AL code and integrations; resolve issues with minimal supervision
-Maintain technical documentation and support internal knowledge sharing

Business Central Developer

Full-stack Engineer

• Design, develop, and support internal databases (SQL, NoSQL, Databricks) and internal application built on Windows technologies.
• Work closely with the team to maintain existing applications and support end users
• Requirement gathering from business units, including engineering and sales, as well as interaction with customers, when necessary, to fully understand solution needs.
• Be comfortable interacting with third party vendors to integrate business systems or to assist in development of applications
• Assist with researching, testing, and deployment of reporting-based projects.
• Follow a strong and reliable software development life cycle process (code changes, testing, deployment)
• Maintain clear and detailed documentation of your work and planned changes
• Work with Business Analyst to understand business needs, research solution options, and recommend tech solutions to management.

Windows Software Developer

Supply Chain

• Manage and oversee the development and training of the Supply Chain team, ensuring they have the necessary skills and knowledge to perform their jobs effectively
• Maintain good working relationships with all internal stakeholders, suppliers, and vendors
• Maintain accurate inventory projections
• Work with the Sales team to include sales pipeline forecasts in inventory projections
• Identify shortages in future inventory and place orders to maintain minimum inventory par levels
• Develop and implement systems, process improvements, and strategies to improve overall operations and supply chain management
• Collaborate with internal departments and stakeholders to streamline processes
• Analyze data and trends to identify areas for improvement
• Monitor orders with suppliers for inventory that is running low or out of stock to ensure adequate inventory par levels and cost effectiveness
• Coordinate with billing team to accurately bill customers for accessories purchased
• Coordinate with local business units to ensure tracking of stock orders and transfers
• Review supplier invoices for accuracy and address any discrepancies
• Develop and implement systems and processes to improve efficiency and inventory projections
• Identify and resolve any issues that arise with the warehouse inventory management system
• Develop KPIs to measure the team’s performance
• Identify areas for improvement and implementing changes as necessary
• Work closely with the Implementation Project Managers and Director of Installation to ensure all product is delivered for new customer installations on time
• Provide regular updates on inventory levels to Senior Leadership as needed

Supply Chain Director

• Daniels Health is a fast-growing healthcare services company dedicated to providing sustainable and innovative medical waste solutions across North America.\n• With 40% growth last year and plans to double in size over the next three years, we’re building a team that’s scaling rapidly—and we’re looking for passionate professionals to grow with us.\n• We are currently seeking an Accounts Receivable Manager to join our Chicago-based team.\n• This individual will oversee a team of four and play a key leadership role in driving the collections process, resolving complex issues, and maintaining strong customer relationships.\n• You’ll be part of a collaborative environment where your problem-solving skills, commercial acumen, and ability to communicate across departments will be highly valued.