Provide quick resolution to customers with regards to disputes, inquires, and invoice clarifications
Research customer issues, perform skip tracing, and settle past-due payments
Maintain positive relationships with external customers
Meet all collections metrics and goals set within the department
Increase recovery of past due amounts through a proactive and professional approach
Call and email 50+ accounts on a daily basis
Requirements
Proven experience as an Account Receivables Associate or similar role with success at improving cash receipts cycle time, reducing DSO, and minimizing past dues
Excellent verbal and written communication skills
Sound judgment regarding human behavior, conduct, and business practices
Remains focused and attentive to the needs and issues of both the customer and the organization