Daniels Health

Sales Operations Manager

• Administrative support to the Director of Account Management
• Scheduling meetings across the company (interviews, sales meetings, customer appointments etc.)
• Support key projects and business initiatives by tracking deliverables of key team members and following up on outstanding items, escalating if required to leadership and identified issues and delay in completion of identified tasks.
• Evaluate current process/procedures and close any gaps in or between departments by working with key stakeholders to develop new SOPs
• Review Salesforce Pipelines and summarize key activity to Director of Sales
• Ad-hoc research of items outside the normal scope of Sales Activity
• Additional administrative duties include but are not limited to: Executive Calendar/Email management, program coordination and planning of key Commercial/Sales Outings that may require offsite research and full vendor analysis.
• Data entry support for the Sales team related to customer information and feedback
• Support sales team with reports, bridge communication, delegation of tasks
• Organize and support National Sales meetings
• Help manage a Sales calendar for RFP’s (i.e. ensuring we are all aware of key deliverable dates and ensuring marketing is in the loop)
• Spear head a weekly update to meet with Sales Team to prioritize all outstanding requests and ensure they have been properly input into our tracking system (Salesforce Opportunity/Cases)

Senior Sales Operations Specialist

Program Manager

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
• You will be on site often doing the following:
• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract’s KPI’s
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract’s KPI’s
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings

Financial Planning and Analysis

• Develop pricing models and commercial recommendations using waste profiles, vendor costs, transportation needs, and margin targets
• Analyze customer profitability and cost-to-serve to drive revenue growth and margin improvement
• Support new business, renewals, and customized hazardous waste programs
• Identify rightsizing opportunities across volumes, service levels, and disposal pathways
• Partner cross-functionally to evaluate opportunities and translate operational data into financial insights
• Participate in customer discussions, clearly explaining pricing, disposal options, and cost drivers
• Validate assumptions around waste profiles, volumes, and vendor costs
• Act as and collaborate with internal subject matter experts in hazardous waste pricing, disposal pathways, and TSDF capabilities
• Monitor vendor costs, market trends, and regulatory changes to ensure competitive, compliant pricing
• Support risk management, audits, and financial reviews

Commercial Finance Business Partner – Hazardous Waste

Recruitment

• Own the full recruitment lifecycle for sales positions, including Business Development, Account Management, and other commercial roles
• Partner directly with Executive Directors, Vice Presidents, and hiring managers to develop recruiting strategies that support business growth
• Lead intake meetings, sourcing strategies, candidate screening, interviewing, offer negotiations, and onboarding activities
• Build and maintain strong talent pipelines for current and future sales hiring needs
• Serve as a trusted advisor to business leaders on market trends, compensation, candidate availability, and hiring best practices
• Deliver an exceptional candidate experience while ensuring an efficient and effective hiring process
• Support workforce planning discussions and help identify talent strategies that support organizational growth
• Utilize data and recruiting metrics to drive hiring decisions and continuously improve recruitment outcomes
• Contribute to employer branding initiatives that strengthen Daniels Health's position in the market
• Support additional corporate hiring needs as business priorities require

Talent Acquisition Specialist – Sales

Business Development Rep

• Identify and win new business across existing customers and new prospects
• Leverage established relationships while opening new doors across healthcare systems
• Build and manage a strong pipeline through outbound activity and networking
• Own the full sales cycle from first contact to close
• Sell into complex environments and engage senior stakeholders
• Work with internal stakeholders and external vendors to identify, develop and manage service solutions

Business Development Manager – Healthcare Solutions

Account Manager

• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
• Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
• Project Management and problem solving to drive outcomes inter-departmentally for the customer
• Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
• Be able to provide product expertise across our full service offering
• Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
• Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
• Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
• Ability to support new product installations or new program implementations at a customer site
• Support strategic customer meetings to communicate best practices, business results and successes
• Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.

Affiliate Manager

• Own the end-to-end customer experience across your region, ensuring issues are resolved and customers stay informed
• Drive resolution of service issues by coordinating cross-functional teams and maintaining accountability
• Monitor account health, identify risks early, and proactively intervene to protect retention
• Build and manage relationships with key accounts, leading service reviews and follow-ups
• Partner with Business Unit Customer Service teams to improve processes, capability, and performance
• Support customer communication during high-impact issues, ensuring clarity and consistency
• Analyze trends in customer feedback and performance, delivering actionable insights to leadership

Customer Excellence Business Partner

Manager

• Manage, coach, and support a team of Implementation Project Managers.
• Assign implementation projects based on capacity, complexity, customer needs, and team skill sets.
• Provide guidance on project planning, stakeholder communication, escalation management, and issue resolution.
• Conduct regular one-on-ones, performance reviews, and development planning for direct reports.
• Build team consistency around project management expectations, documentation, and customer readiness.
• Own and maintain the standard implementation methodology from kickoff through launch or transition to steady state.
• Develop and improve implementation playbooks, project plans, checklists, templates, status reports, risk logs, and readiness criteria.
• Ensure consistent use of project governance, milestone tracking, escalation paths, and change control processes.
• Identify process gaps and implement improvements that reduce delays, rework, customer friction, and internal confusion.
• Partner with cross-functional teams to clarify handoffs, roles, responsibilities, and implementation dependencies.
• Oversee the implementation portfolio and monitor project health, milestones, risks, and resource constraints.
• Provide Senior leadership teams with regular reporting on project status, capacity, risks, launch readiness, and key implementation metrics.
• Establish standards for project documentation and ensure implementation records are complete and accurate.
• Lead portfolio review meetings, risk reviews, and implementation readiness checkpoints.
• Partner with Sales, Account Management, Operations, Product, Technology, Training, Client Success, and other internal teams to support implementation success.
• Ensure customer expectations, scope, timelines, and operational requirements are clearly understood and translated into implementation plans.
• Facilitate alignment between internal stakeholders and customer-facing teams.
• Support issue resolution across departments when implementation risks or delays arise.
• Promote a smooth handoff from sales or contracting into implementation and from implementation into ongoing support.
• Track implementation trends, recurring risks, bottlenecks, and lessons learned.
• Recommend and implement improvements to tools, processes, reporting, and team workflows.
• Support adoption of project management best practices across the implementation function.
• Create scalable processes that support growth, consistency, and customer satisfaction.
• Gather feedback from customers and internal stakeholders to improve the implementation experience.

Implementation PMO Manager

Director

• Shape, lead, and deliver the organisation’s business transformation agenda.
• Own the translation of strategic priorities into structured transformation programs.
• Improve operational effectiveness, enable growth, and maximise return on investment across systems.
• Provide leadership across change management, business process improvement, enterprise systems enablement, and benefits realisation.
• Partner closely with Executive Leadership, Operations, IT, Finance, and People & Culture.
• Ensure transformation initiatives are aligned, adopted, and embedded sustainably across the business.
• Provide people leadership and functional direction to transformation and change resources.

Director of Business Transformation

• Sell complex solutions to multiple stakeholders within our non acute market
• Serve as the lead point of contact for an already established book of business
• Build and maintain strong long lasting client relationships by acting as a trusted advisor
• Consultative selling on both on the phone, and face-to-face sales with complex buyers that have multiple decision makers
• Demonstrate issue resolution skills
• Take lead on contract negotiations and close agreements to maximize profits
• Owning the vision / translating our company’s mission effectively
• Collaborating across multiple departments to provide right-fit customer solutions

Junior Account Manager

Accountant

• Prepare monthly reporting packs and associated reports for assigned entities
• Assist with actual and forecast cash flow reporting
• Process month-end journals
• Perform balance sheet reconciliations and analysis
• Maintain fixed asset registers
• Process and reconcile intercompany transactions
• Reconcile non-operating entities on a quarterly basis
• Prepare weekly and monthly bank reconciliations (local and foreign currency)
• Assist with preparation of BAS returns across multiple jurisdictions
• Prepare reports as required by management
• Support the wider finance team as needed