Service Desk Analyst

Daniels Health

IT Operations Engineer providing frontline support in IT help desk team for technical issues. Resolving hardware/software/network problems related to company technology and applications.

Posted 7/8/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing frontline technical support, troubleshooting hardware and software issues, and managing IT asset tracking. Proficient in supporting Microsoft applications and operating systems while ensuring high-quality service delivery to end users.

Highest-signal resume keywords

IT Support ExperienceMicrosoft Productivity ApplicationsTCP/IP NetworkingProblem SolvingCustomer-Focused Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware SupportSoftware SupportNetwork SupportRoot Cause AnalysisIT Asset TrackingTechnical DocumentationRemote SupportData Collection Equipment SupportWindows Operating Systems

Soft Skills

Time ManagementMultitaskingAttention to DetailInterpersonal SkillsCustomer Service Orientation

Tools & Technologies

Exchange ServerVPNWi-FiNetwork PrintersMobile Devices

Certifications & Qualifications

Technical Certifications

Industry Keywords

Information TechnologyNetworked Computer EnvironmentBusiness ApplicationsHelp Desk SupportInfrastructure Improvements

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Frontline technical support including documenting, troubleshooting, resolving and prioritizing incoming help desk requests
Providing end users with technical support of company computers, applications, printers, telephones, and other related technologies.
Primary contact to resolve hardware/software/network problems reported to the Help Desk by phone, e-mail, or in person.
Provide support of Microsoft productivity applications and operating systems as well as other business applications.
Provide Hardware/Software support and maintenance for all laptop/desktop computers
Participate in projects to facilitate improvements to business processes and/or infrastructure.
Responsible for IT asset tracking, supply orders, assist with selection of new hardware, and evaluation of new software
Provide support for mobile devices and other equipment used for data collection in production areas

Requirements

What you’ll need

1-5 years recent IT support experience in a networked computer environment
Familiar with various computer hardware, network printers, Windows operating systems and Exchange Server
Exposure to networking tools and topologies such as TCP/IP, VPN, and Wi-Fi
Experience with Remote/Home office support challenges
Strong time management skills, able to multitask and set priorities
Strong interpersonal skills, ability to work harmoniously with people at all levels within the organization and be customer-focused
Fine attention to detail and quality of work
Solid problem solving and root cause analysis skill
Willing to occasionally travel to remote sites in the US and Canada as required
Bachelor’s degree in Information Technology or related field
Technical certifications a plus.