Accounting Coordinator, Accounts Receivable
CTI
Accounts Receivable Specialist
Hanna Interpreting Services LLC
full-time
Posted on:
Location Type: Hybrid
Location: Spring Valley • California • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $25 per hour
Job Level
Mid-LevelSenior
About the role
- Generate and issue timely and accurate invoices in QuickBooks Online, Interpreter Intelligence, and other billing platforms
- Ensure all invoices align with service documentation, contracts, and billing terms
- Submit invoices through customer-specific portals such as Office Ally, IEHP Secure, and others
- Resubmit and adjust invoices as needed based on customer requirements or internal updates
- Take full ownership of the accounts receivable portfolio, monitoring aging reports and collecting outstanding balances
- Proactively follow up with customers on overdue invoices through email, phone, and statements
- Track collection activities and escalate unresolved balances as needed, maintaining detailed communication records
- Collaborate with the Controller to reduce DSO and meet cash collection targets
- Identify chronic payment issues and work cross-functionally to improve billing and collections processes
- Act as the primary point of contact for invoice disputes and payment discrepancies
- Investigate issues by coordinating with the Scheduling, Verification, and Customer Service teams
- Correct and reissue invoices as necessary to ensure resolution and maintain positive client relationships
- Document all dispute resolutions and update system records accordingly
- Apply customer payments accurately and in a timely manner to open invoices
- Reconcile customer accounts and follow up on short pays, overpayments, and unapplied funds
- Assist with bank reconciliations and month-end close processes
- Maintain up-to-date AR records and provide weekly aging and collections status reports to leadership
- Manage AR-related tickets and communication through HubSpot and other internal platforms
- Support audit preparation and respond to inquiries related to AR and billing
- Identify gaps in billing, collections, and customer communication workflows and recommend improvements
- Support implementation and adoption of AR automation tools like YayPay
- Ensure adherence to company policies, customer contracts, and regulatory requirements in all billing practices
Requirements
- 2–3 years of experience in accounts receivable, collections, or general accounting.
- Proficiency in QuickBooks Online; familiarity with billing systems like Interpreter Intelligence, XTRF, or YayPay is a plus.
- Strong experience managing AR aging, driving collections, and resolving disputed invoices.
- Excellent organizational, analytical, and communication skills.
- Ability to work independently and prioritize in a deadline-driven environment.
- High attention to detail and customer service mindset.
- Proficient in Microsoft Excel and reporting tools.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Professional development opportunities
- Employee assistance program
- Company-sponsored events and activities
- Hybrid Work Environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivablecollectionsbillinginvoice generationinvoice reconciliationdata analysisfinancial reportingpayment processingbank reconciliationmonth-end close
Soft skills
organizational skillsanalytical skillscommunication skillsattention to detailcustomer serviceindependenceprioritizationproblem-solvingcollaborationtime management
