Hanna Interpreting Services LLC

Claims Specialist

• Hybrid Claim & Data Workflow: Manage the end-to-end workflow for on-site service disputes within our CRM, ensuring cases are accurately logged and thoroughly investigated while adhering to our SLAs. Additionally, aggregate and document daily ratings and survey data for virtual (OPI/VRI) assignments.
• Quality Trend Analysis (Virtual Focus): Assist the QC lead in reviewing 1-star and 2-star OPI/VRI calls. Identify and document trends related to client dissatisfaction, helping the team implement preventative strategies to reduce low-rated outcomes.
• Intake and Coordination (On-Site Focus): Act as a primary point of contact for receiving and logging incoming on-site quality claims. Coordinate with internal Scheduling and Accounting teams to gather necessary service details, verify information, and assist with resolution actions.
• Compliant Communication: Communicate professionally with clients and independent linguists to request missing information or clarify details. Ensure all communications regarding service issues are aligned with Hanna’s Independent Linguist Quality and Performance Procedure.
• Documentation and Reporting: Conduct initial reviews of claims and low-rating alerts to ensure all required information is present. Log issues accurately into Informational, Contractual Review, or Critical categories. Assist the team by running routine reports on claim volume, OPI/VRI rating averages, and resolution times.

Warranty Claims and Quality Control Specialist

General

• Manage a team of skilled interpreters, maintaining their schedules, ensuring their readiness for assignments, and supporting them throughout the process
• Efficiently assign interpreters to appointments based on their expertise, location, and availability while juggling time-sensitive demands
• Liaise with clients to understand their language service needs and ensure a smooth interpretation process, while providing exceptional customer service
• Tackle logistical challenges head-on, adapting to last-minute changes and ensuring that all parties are well-informed and comfortable with the revised arrangements
• Collaborate with internal teams to identify areas for process optimization and contribute to the enhancement of our interpreter coordination and dispatch systems

Scheduling Coordinator – Dispatcher

Translator

• Operate as a freelance interpreter or translator in a 1099 Independent Contractor role.
• Make a positive contribution to society in support of language access for everyone.
• Set availability and accept appointments based on your schedule.
• Participate in appointments available Monday - Friday, 8 am - 5 pm.
• Understand that appointments are not guaranteed and are offered based on need.

Masalit Interpreter

• Connect bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator.
• Make a positive contribution to society in support of language access for everyone.
• Act as your own boss, set your availability, and accept appointments based on your schedule.
• Work on appointments available Monday - Friday, 8 am - 5 pm, though not guaranteed and based on need.
• Start work as independent contractors under a 1099 role, flexible to work in different settings as needed.

Q'eqchi' Interpreter

• Hanna Interpreting Services LLC connects bilingual and multilingual individuals with opportunities to serve as freelance interpreters.
• As an interpreter, you contribute to society by supporting language access for everyone.
• Set your availability and accept appointments on your schedule.
• Appointments are available Monday - Friday, 8 am - 5 pm.
• Interpreters start at $25 - $30 per hour, depending on availability, experience, and demand of the language.

K'iche' Interpreter

Account Manager

• Aggressive Revenue Growth & Upselling: Exceed quarterly and annual sales targets by hunting for "white space" opportunities. You are expected to aggressively cross-sell Hanna’s full suite of solutions to maximize total wallet share.
• Data-Driven Account Strategy: Conduct high-stakes Quarterly Business Reviews (QBRs) that prove ROI and build business cases for expanded adoption. Proactively identify at-risk accounts and execute recovery plans to eliminate churn before it starts.
• Full-Cycle Retention & Negotiation: Own the full contract renewal lifecycle. Lead high-stakes pricing discussions and negotiate multi-year agreements that protect and enhance profit margins.
• Executive Presence & Access: Navigate complex organizational structures to build rapport with C-suite executives, earning a consultative "seat at the table" through high-level business acumen.
• Operational Discipline: Maintain a meticulous sales pipeline within HubSpot. We expect a militant approach to data; accurate forecasting and detailed activity logs are fundamental to how you run your business.
• Market Intelligence & Defense: Monitor competitor positioning and industry trends to defend Hanna’s market share. Act as a consultative expert, leveraging market insights to provide solutions that competitors cannot match.