Daniels Health

Account Manager

Daniels Health

full-time

Posted on:

Origin:  • 🇺🇸 United States • Iowa

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Support the development and execution of customer account strategies aligned with business metrics (client retention, revenue growth, cost savings, profitability)
  • Act as a trusted advisor by understanding customer business needs and aligning solutions
  • Develop account blueprints including contract terms, services, products, and buying groups
  • Project management and cross-departmental problem solving to drive customer outcomes
  • Provide ongoing in-service education with clinical staff on products and services (safety, sustainability, efficiency, compliance, education)
  • Provide product expertise across the full service offering
  • Assist with waste policy capture, design, review, assessment, and adjustments
  • Serve as customer advocate and collaborate with operations, sales, logistics, and finance
  • Conduct routine audits related to contractual KPIs (safety, sustainability, efficiency, compliance, education)
  • Support new product installations and program implementations at customer sites
  • Facilitate strategic customer meetings and quarterly business reviews, including audits, data assessment, and stakeholder feedback collation

Requirements

  • 5+ years of industry experience
  • Strong relationship building skills
  • Hospital services or related service industry experience highly desirable
  • Excellent verbal and written communication skills
  • Strong presentation skills with value based selling confidence
  • Outstanding computer-based skills (Salesforce.com, Microsoft Office, etc.)