Dandy

General

• Record 3-5 minute video walkthroughs explaining clear aligner treatment plans presented, including case selection rationale, staging, attachments, and movement sequencing
• Review digital treatment simulations and narrate key clinical decisions on camera for practicing general dentists who have prescribed clear aligner treatments for their patients
• Deliver polished recordings on a consistent schedule, 5-10 video recordings a day, 3-4 days a week

Part-Time Orthodontist

Customer Support

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
• Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
• Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Dental Lab Technician – Removables

IT Support

• Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every step
• Improve the process by tracking status, prioritizing work, and keeping nothing from falling through the cracks
• Configure and troubleshoot integrations with dental practice management systems
• Set up and support remote access tools and network configurations at the practice level
• Communicate directly with IT Managed Service Providers (MSPs)
• Manage virtual machines hosted by AWS
• Handle inbound and outbound contact with doctors and office managers
• Partner cross-functionally with Customer Success, Product, and Sales teams

Senior IT Engineer

Account Executive

• Own the full sales cycle: qualify, discover, and close new SMB customers in the new vertical
• Proactively prospect and engage dental practices to drive new client acquisition
• Serve as a founding voice in shaping the sales motion, messaging, positioning, and processes for this vertical
• Build and iterate on the playbook in real time — what you figure out becomes the foundation for every AE who comes next
• Consistently track activity, pipeline, and performance in Salesforce, and help define what "good" looks like in the data
• Become a student of dentistry and an expert in the product and value proposition
• Partner closely with senior sales leadership to hit revenue targets and refine KPIs
• Feed learnings back into product, marketing, and GTM strategy — you're on the front lines and your voice will shape the roadmap
• Operate with urgency, accountability, and a bias toward action in a fast-moving environment

Account Executive – New Vertical

Manager

• Own the weekly growth forecast cadence end-to-end: model inputs, assumptions, variance analysis, and leadership-facing output
• Maintain full funnel forecasting models across segments (SMB, Enterprise, International) from top of funnel to activations
• Maintain headcount capacity forecasting across GTM functions to help scale headcount from ~200 to ~500 by end of 2026
• Manage headcount planning inputs, operationalize headcount hiring plan with recruiting based on outputs from capacity planning, and maintain hygiene in systems (e.g., Team Ohana)
• Coordinate weekly with Finance to align on forecast methodology and headcount planning
• Support annual planning cycles with structured analysis and scenario modeling
• Build and maintain reporting infrastructure (Looker, Salesforce) to support recurring strategic decisions
• Absorb high-priority ad-hoc analytical requests from GTM leadership

Senior Manager, Strategy & Planning

Business Development Rep

• Be the first point of contact for a wide range of dental practice prospects.
• Generate new business through outbound channels including email, phone, and creative outreach tactics.
• Track sales activity using Salesforce and other tools, and continuously improve your processes.
• Pitch the Dandy value proposition, handle objections, and move prospects through the funnel.
• Collaborate closely with Account Executives for seamless client handoffs.
• Contribute ideas to build the BDR function in this new market from scratch — your feedback will shape our processes, tools, and strategy.

Senior BDR

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes.
• Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
• Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Customer Experience Lab Technician

• Own the full sales cycle: qualify, discover, and close new SMB customers
• Proactively prospect and engage dental practices to drive new client acquisition
• Serve as a founding voice in shaping Dandy’s NL sales motion, messaging, and processes
• Consistently track activity, pipeline, and performance in Salesforce
• Become a student of dentistry and an expert in Dandy’s product and value proposition
• Partner closely with senior sales leadership to hit revenue targets and refine KPIs
• Operate with urgency, accountability, and a bias toward action in a fast-moving environment

Commercial Account Executive, SMB

• Market Scoping & GTM Strategy
• Launch Preparation & Logistics
• White-Glove Customer Success
• GTM Systems Optimization
• Supply Chain & Field Operations
• Data Analytics & Monitoring

Country Manager

Account Manager

• Serve as the DRI to ensure the end-to-end success and activation of signed partner agreements.
• Own the training and onboarding of partner reps by working tightly and cross-functionally (xfn) with the Enablement and Sales Leadership organizations.
• Own and manage the pipeline of partner deals, holding partners accountable to their commitments while ensuring they are fully set up for success.
• Fully own the Key Result (KR) workstreams tied to partner channel metrics, driving an operationally rigorous process through an extreme focus on data to drive decision-making.
• Consistently beat channel sales targets by building a consistent partnership motion with a culture of high performance.
• Be the voice of the Channel at Dandy, fully and autonomously owning outcomes and opinions on what we need to be doing better and what we need to be successful.
• Prepare accurate channel forecasts as well as manage SFDC data to ensure up-to-date pipeline information.
• Manage partner escalations and participate directly in all aspects of the partner sales cycle to ensure end-customer satisfaction.

Channel Partnerships Director

Operations

• Build and maintain forecasting models for high-priority production materials including raw materials, resins, chemicals, etc.
• Track and maintain supplier signals across the supplier base with particular focus on long-lead and high-risk, critical materials.
• Develop initial buy plans for new lab launches and capacity expansions, coordinating across procurement, operations, and lab teams.
• Manage the full PO lifecycle in NetSuite from requisition through vendor confirmation, receipt, and closure.
• Review and update NetSuite stocking levels and reorder points on a regular cadence, aligned with weekly consumption reporting and lab-level demand changes.
• Monitor inventory consumption and proactively identify slow-moving, excess, and obsolete materials.
• Manage day-to-day relationships with key production material suppliers, focusing on on-time, in-full delivery.
• Identify and execute cost reduction opportunities in a dynamically growing business, including material substitutions, vendor negotiations, and volume consolidation strategies.
• Own the intake and execution of material change requests ensuring affected teams are aligned and BoMs are updated accordingly.
• Build and maintain standard operating procedures for key procurement workflows.

Operations Lead – Material Planning

• Qualify client leads through discovery calls
• Identify and break into large multi-region DSOs
• Identify and call prospective dentists' offices within the DSO portfolio, to stimulate new client acquisition
• Serve as a key player and contributor to the direction of this growing sales team
• Partner closely with an Inside AE to win Large Enterprise accounts via a hybrid approach (Large Enterprise AE to work top-down, Inside AE to work bottoms-up)
• Meticulously track your sales activity using Salesforce and strive to exceed sales goals
• Serve as a core stakeholder in defining the large enterprise and strategic sales processes for Dandy
• Continuously think of yourself as a student of the dental industry and an expert on developing the Dandy value proposition for this segment
• Work seamlessly with senior sales leadership to meet high-level KPIs and revenue targets