Dandy

Business Development Rep

• Serve as the initial point of contact through outbound outreach to prospective dental organizations and multi-location practices
• Research target accounts to identify potential opportunities and relevant stakeholders
• Utilize email, phone, LinkedIn, Apollo, outreach and other creative channels to reach prospective clients through outbound tactics
• Develop thoughtful outreach strategies tailored to specific accounts and decision-makers
• Track sales activity using Salesforce and other sales software tools
• Overcome objections, communicate the Dandy value proposition, and move prospects forward in the sales process
• Partner closely with Account Executives to support outreach within larger organizations
• Work with sales leadership to meet key pipeline generation and activity targets

Account Business Development Representative

• Be the first point of contact for a wide range of dental practice prospects.
• Generate new business through outbound channels including email, phone, and creative outreach tactics.
• Track sales activity using Salesforce and other tools, and continuously improve your processes.
• Pitch the Dandy value proposition, handle objections, and move prospects through the funnel.
• Collaborate closely with Account Executives for seamless client handoffs.
• Contribute ideas to build the AU BDR function from scratch — your feedback will shape our processes, tools, and strategy.

Business Development Representative – AU

Director

• lead and evolve the Corporate IT function
• drive technology operations across Manufacturing and Supply Chain sites
• own the customer-facing IT hardware experience
• define and execute the IT and InfoSec strategy
• build and lead a high-performing IT organization
• manage internal IT support and service desk functions
• enforce policies for endpoint management and cybersecurity posture
• oversee IT infrastructure in manufacturing and logistics sites
• maintain business continuity, backup, and disaster recovery plans

Director, IT

Account Manager

• Manage a large portfolio of single-location practices
• Drive retention, product adoption, and customer satisfaction through data-driven outreach
• Use dashboards, reports, and alerts to identify at-risk accounts
• Execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness
• Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement
• Drive activation of new doctors and promote additional scanners or product expansions
• Build rapport with practice managers and key stakeholders
• Deliver high-quality service with speed, attention to detail, and efficiency
• Maintain accurate, detailed account notes and documentation for full visibility across teams
• Participate in team experiments to improve retention, operational workflows, and engagement tactics

Account Manager – Practice Success

• define and execute the IT and InfoSec strategy across Corporate and Manufacturing
• build and lead a high-performing IT organization
• partner closely with Engineering, Manufacturing Ops, Engineering Security, and Product teams
• own the creation, management, and execution of the comprehensive IT budget
• oversee the management and security of employee devices and enterprise SaaS systems
• manage internal IT support and service desk functions
• enforce policies for endpoint management, identity access, and cybersecurity posture
• consult Product, Engineering, and Customer IT teams

Account Executive

• Qualify client leads through discovery calls
• Identify and call prospective DSO to stimulate new client acquisition
• Serve as a key player and contributor to the direction of this growing sales team
• Take a hybrid multi level selling approach to win large customers (both practice level and executive level selling required)
• Meticulously track your sales activity using Salesforce and strive to exceed sales goals
• Serve as a core stakeholder in defining the enterprise sales process for Dandy
• Continuously think of yourself as a student of the dental industry and an expert on developing the Dandy value proposition for this segment

Enterprise – Strategic Account Executive

Sales Development Rep

• Serve as the initial point of contact to prospects in a brand-new vertical
• Utilize email, phone, and other creative channels to reach prospective clients through outbound tactics
• Build and iterate on the outbound playbook from scratch
• Track your sales activity using Salesforce and other software tools
• Overcome objections, pitch the value proposition, and move prospects forward in the sales process
• Work shoulder-to-shoulder with senior leadership to meet high-level KPIs and revenue targets
• Partner with Account Executives on client handoffs

SDR, New Vertical

Sales Development Representative – New Vertical

Customer Support

• Act as the primary owner and editor for all internal and external Knowledge Base content
• Partner with Subject Matter Experts and others to extract and translate complex clinical knowledge
• Incorporate AI tools to help agents access information quickly
• Build and monitor feedback mechanisms to improve the knowledge base
• Work to consolidate disparate 'silos' of information into a unified source
• Monitor Slack and internal channels to capture knowledge and transform it into articles
• Ensure compliance of the knowledge base with regulatory requirements
• Design and execute audits to ensure clinical information remains compliant and up-to-date

Customer Experience Associate

• Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement.
• Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization.
• Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey.
• Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites.
• Identify and execute upsell and cross-sell opportunities within each parent account.
• Drive activation of additional doctors and scanners within existing practices.
• Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals.
• Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations.
• Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives.
• Negotiate contract terms with key stakeholders and implement churn-reduction strategies.
• Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations.
• Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape.
• Communicate confidently in the “language” of clinicians to provide consultative problem-solving and drive adoption.
• Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction.
• Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion.
• Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey.
• Capture and share Voice of Customer insights to influence product and operational enhancements.
• Contribute to playbook development that scales successful multi-location engagement strategies company-wide.

Account Manager, SMB Dedicated

Marketing

• We're scaling a new vertical, and we're hiring our first dedicated marketing leader to own it.
• You'll be responsible for building and managing the full marketing engine: directing our agency partners, owning affiliate and events strategy, and over time developing the in-house capability that reduces our dependence on outside resources entirely.
• You'll operate with real autonomy and report directly to senior leadership. The job is to make sure the right things are getting done by the right people - whether that's an agency, a vendor, or eventually a team you've helped build.

Senior Marketing Manager, New Vertical

• Own the full sales cycle from qualifying to closing new SMB customers
• Proactively prospect dental practices for new client acquisition
• Build and iterate on the sales playbook
• Track activity and performance in Salesforce
• Collaborate with senior sales leadership to hit revenue targets

Founding Account Executive – New Vertical

Product Marketing

• Own the go-to-market number for a new vertical — define the funnel, set the targets, and drive the team to hit them
• Build the sales playbook from scratch: ICP, messaging, outbound motion, one-call close mechanics, objection handling, and handoff processes
• Stand up the operating cadence — pipeline reviews, weekly business reviews, activity tracking, and the data infrastructure (Salesforce, reporting, dashboards) that makes it all legible to leadership
• Partner with senior leadership on hiring plans for founding AEs, XDRs, and supporting roles; help write JDs, interview candidates, and get bodies in seats fast
• Manage external vendors and agencies — paid media, affiliates, events — and hold them accountable to pipeline outcomes, not just activity
• Own the events strategy: which conferences to attend, what we expect to close, how we staff and measure them
• Build and maintain a single source of truth for pipeline data, and feed clean, actionable insights back to leadership in a format they can ingest quickly
• Be the connective tissue between GTM, product, marketing, and ops — surface what's working, what's not, and what needs to change next
• Reset expectations with leadership when reality diverges from the plan, and come with a credible recovery plan attached

GTM Ops Manager

Machine Learning Engineer

• Own ML Data Collection & Incubation Programs
• Define and scope complex operational challenges into clear, actionable workstreams with measurable success criteria
• Plan and execute data collection programs that feed Dandy's highest-priority ML initiatives
• Monitor project health, measure operational efficiency, and flag implementation risks
• Synthesize updates into clear status reports that drive alignment and keep projects on track
• Build ML Workforce Enablement Programs
• Design and lead training programs that upskill our manufacturing and DDC workforce on ML-related tools, workflows, and expectations
• Own the full cycle from needs assessment through delivery and iteration, and adjust quickly when something isn't working
• Stand Up Model Testing Infrastructure
• Build the operational framework for testing new ML models in a live workforce environment
• Define success criteria, coordinate across Operations and Quality teams, and create the reporting that makes model performance visible to decision-makers
• Drive Stakeholder Alignment
• Develop and maintain detailed project plans to monitor progress against milestones and deliverables
• Build coalitions of support across teams including ML, Operations, Quality, and People
• Communicate clearly across multiple levels and cultural contexts

Senior Operations Associate – Machine Learning

Operations

• Analyze complex business problems and develop structured hypotheses
• Conduct in-depth quantitative and qualitative analysis
• Synthesize findings from research and analysis into actionable insights
• Gather and interpret data from a variety of sources
• Create compelling presentations to communicate data and findings
• Develop and maintain detailed project plans and trackers
• Own and drive specific workstreams within a larger engagement
• Structure complex problems into manageable phases