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Dandy

Senior IT Engineer

Dandy

IT Implementation Engineer executing remote solutions for dental practices through technical implementation and support. Collaborating with cross-functional teams to enhance the onboarding experience.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $95,200 - $112,000 per yearWebsite

Tech Stack

Tools & technologies
AWS

About the role

Key responsibilities & impact
  • Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every step
  • Improve the process by tracking status, prioritizing work, and keeping nothing from falling through the cracks
  • Configure and troubleshoot integrations with dental practice management systems
  • Set up and support remote access tools and network configurations at the practice level
  • Communicate directly with IT Managed Service Providers (MSPs)
  • Manage virtual machines hosted by AWS
  • Handle inbound and outbound contact with doctors and office managers
  • Partner cross-functionally with Customer Success, Product, and Sales teams

Requirements

What you’ll need
  • 4+ years in an IT implementation, technical onboarding, or field/remote support role
  • Hands-on experience with dental practice management systems (PMS)
  • Strong working knowledge of remote access tools (TeamViewer, RemotePC, Splashtop, AnyDesk, or equivalent) and network fundamentals
  • Experience managing a high-volume workload
  • Clear, confident communicator

Benefits

Comp & perks
  • healthcare
  • dental
  • mental health support
  • parental planning resources
  • retirement savings options
  • generous paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical implementationtroubleshootingnetwork configurationsremote access toolsvirtual machinesAWSdental practice management systemsIT implementationtechnical onboardingfield support
Soft Skills
communicationprioritizationprocess improvementtime managementcollaborationproblem-solvingcustomer serviceadaptabilityattention to detailconfidence