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Senior IT Engineer
DandyIT Implementation Engineer executing remote solutions for dental practices through technical implementation and support. Collaborating with cross-functional teams to enhance the onboarding experience.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
technical implementationtroubleshootingnetwork configurationsremote access toolsvirtual machinesAWSdental practice management systemsIT implementationtechnical onboardingfield support
Soft Skills
communicationprioritizationprocess improvementtime managementcollaborationproblem-solvingcustomer serviceadaptabilityattention to detailconfidence
Tools & Technologies
TeamViewerRemotePCSplashtopAnyDeskIT Managed Service Providersvirtual machinesnetwork toolsdental practice management systemsremote access softwarecloud services
Industry Keywords
dental practicesIT supporttechnical onboardingcustomer successcross-functional collaborationgo-livehigh-volume workloadremote supportintegrationstatus tracking
Tech Stack
Tools & technologiesAWS
About the role
Key responsibilities & impact- Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every step
- Improve the process by tracking status, prioritizing work, and keeping nothing from falling through the cracks
- Configure and troubleshoot integrations with dental practice management systems
- Set up and support remote access tools and network configurations at the practice level
- Communicate directly with IT Managed Service Providers (MSPs)
- Manage virtual machines hosted by AWS
- Handle inbound and outbound contact with doctors and office managers
- Partner cross-functionally with Customer Success, Product, and Sales teams
Requirements
What you’ll need- 4+ years in an IT implementation, technical onboarding, or field/remote support role
- Hands-on experience with dental practice management systems (PMS)
- Strong working knowledge of remote access tools (TeamViewer, RemotePC, Splashtop, AnyDesk, or equivalent) and network fundamentals
- Experience managing a high-volume workload
- Clear, confident communicator
Benefits
Comp & perks- healthcare
- dental
- mental health support
- parental planning resources
- retirement savings options
- generous paid time off