Customer Experience Lab Technician

Dandy

Customer Experience Lab Technician collaborating with clinicians on dental cases and providing real-time support. Working in a fully digital lab environment for a fast-growing dental company.

Posted 6/8/2026full-timeRemote • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes.
Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Requirements

What you’ll need

3+ Years in a Dental Technician Role
2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.
Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
Technologically adept with the ability to learn and navigate dental design platforms quickly.
Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
Previous experience in a customer-facing lab role is preferred.
Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls.
Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
Ability to meet tight deadlines while maintaining exceptional quality standards across every case.

Benefits

Comp & perks

healthcare
dental
mental health support
parental planning resources
retirement savings options
generous paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

3Shape CAD/CAM designImplant casesCrown & Bridge casesdigital dental workflowsscan bodiesdesign practicesproblem-solving skillscustomer service

Soft Skills

empathetic supportcommunication skillsrapport buildingprofessionalismindependent problem-solvingmanaging complex conversationsability to work under tight deadlines